2024 RAM PROMASTER — Problems, Recalls & Safety Data
N/A
Safety Rating
6
Owner Complaints
5
Recalls
33
Service Bulletins
0
Investigations
Overview of the 2024 RAM PROMASTER
The 2024 RAM PROMASTER has received a total of 6 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 11 recall campaigns affecting this vehicle, covering issues with EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY. 33 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Electrical System (1 complaint), Engine (1 complaint), and Forward Collision Avoidance Automatic Emergency Braking (1 complaint).
Recalls for the 2024 RAM PROMASTER
NHTSA has recorded 11 recalls for the 2024 RAM PROMASTER, potentially affecting up to 540,036 vehicles.
Recall 25V876000 — EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
| 86 vehicles affected
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair...
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
View full details →Recall 25V876000 — EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
| 86 vehicles affected
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair...
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
View full details →Recall 25V720000 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
| 301,838 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11,...
View full details →Recall 25V665000 — ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR:CONTROLLER:SOFTWARE
| 790 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2024-2025 Ram ProMaster battery electric (BEV) vehicles. The electric drive module software may not effectively manage torque, which can result in a loss of drive power.
Consequence: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the software for the motor control processor, battery processor control module, integrated dual charge module, and electric vehicle control unit. Additionally, dealers will inspect and replace the electric drive module, as necessary. All repairs will be performed...
View full details →Recall 25V330000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 235,640 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2022-2025 Ram ProMaster vehicles. A software error in the security gateway module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the security gateway module software, free of charge. Owner notification letters were mailed June 12, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 40C.
View full details →Recall 24V416000 — STRUCTURE:BODY:DOOR
| 266 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is...
View full details →Recall 24V416000 — STRUCTURE:BODY:DOOR
| 266 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is...
View full details →Recall 24V416000 — SEATS:MID/REAR ASSEMBLY
| 266 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is...
View full details →Recall 24V416000 — SEATS:MID/REAR ASSEMBLY
| 266 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is...
View full details →Recall 24V416000 — EQUIPMENT:OTHER:LABELS
| 266 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is...
View full details →Recall 24V416000 — EQUIPMENT:OTHER:LABELS
| 266 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is...
View full details →Owner Complaints for the 2024 RAM PROMASTER
6 complaints have been filed with NHTSA for the 2024 RAM PROMASTER. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Service Brakes | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 65-70 MPH, the brakes independently activated. The cruise control was set to 65–70 MPH when the failure occurred. The contact stated that the vehicle decelerated unexpectedly. The contact stated that the failure occurred while traveling on a busy highway, with the family inside the vehicle. The contact stated that the failure was persistent and had occurred several times while on a trip with the family. The vehicle was converted to a RV. The contact stated that it was a known failure with similar vehicles. The dealer was contacted but provided no assistance. The contact stated that the dealer declined to inspect the vehicle. The contact was informed that the dealer could not service electrical failures on the vehicle because the vehicle was converted into a RV. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 7,000.
The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 65-70 MPH, the brakes independently activated. The cruise control was set to 65–70 MPH when the failure occurred. The contact stated that the vehicle decelerated unexpectedly. The contact stated that the failure occurred while traveling on a busy highway, with the family inside the vehicle. The contact stated that the failure was persistent and had occurred several times while on a trip with the family. The vehicle was converted to a RV. The contact stated that it was a known failure with similar vehicles. The dealer was contacted but provided no assistance. The contact stated that the dealer declined to inspect the vehicle. The contact was informed that the dealer could not service electrical failures on the vehicle because the vehicle was converted into a RV. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 7,000.
The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 65-70 MPH, the brakes independently activated. The cruise control was set to 65–70 MPH when the failure occurred. The contact stated that the vehicle decelerated unexpectedly. The contact stated that the failure occurred while traveling on a busy highway, with the family inside the vehicle. The contact stated that the failure was persistent and had occurred several times while on a trip with the family. The vehicle was converted to a RV. The contact stated that it was a known failure with similar vehicles. The dealer was contacted but provided no assistance. The contact stated that the dealer declined to inspect the vehicle. The contact was informed that the dealer could not service electrical failures on the vehicle because the vehicle was converted into a RV. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 7,000.
While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again. 4 times in less than 10,000 miles on the vehicle. No engine warnings, nothing. Just shuts off at all different speeds, without warning. Dashboard completely shuts off, and vehicle does not coast - just comes to an almost immediate stop.
While driving down the interstate, the vehicle shut off completely without warning. I had to put it in park and quickly turn it back on. It drove for a few hundred miles and did it again. Then, at miles 9769 and 9980 it did it again. 4 times in less than 10,000 miles on the vehicle. No engine warnings, nothing. Just shuts off at all different speeds, without warning. Dashboard completely shuts off, and vehicle does not coast - just comes to an almost immediate stop.
Safety Rating for the 2024 RAM PROMASTER
NHTSA has not yet tested the 2024 RAM PROMASTER in its New Car Assessment Program.
Technical Service Bulletins for the 2024 RAM PROMASTER
Chrysler (FCA US, LLC) has issued 33 technical service bulletins (TSBs) for the 2024 RAM PROMASTER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
S2519000012 — ELECTRICAL SYSTEM
Diagnostic Trouble Codes C2217 And Or C1592. Service Electric Power Steering Message On Cluster.
S2519000007 — ELECTRICAL SYSTEM
Service Electric Power Steering Message, C1592-01, C2217-49, C2129-16 Diagnostic Trouble Codes (DTCs)
S2405000002 REV.C — ELECTRICAL SYSTEM
Brake Light Switch Service Information.
05-001-25 — SERVICE BRAKES
"Soft Brake Pedal Customers may comment on one or more of the following: ● Brake pedal travel is longer than expected to stop the vehicle. ● Have to really press on the brake pedal to get the vehicle to stop. This bulletin involves bleeding the braking system and then properly...
9100547 — ELECTRICAL SYSTEM
"Telematics Box Module Verify Z part number availability. Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."
S2405000002 REV.B — ELECTRICAL SYSTEM
Brake Light Switch Service Information.
08-065-25 — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
"Adaptive Cruise Control (ACC) Inoperable Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● C1418 - Vertical Misalignment Sensor - Alignment Or Adjustment Incorrect. Customers may also experience the following: ● Adaptive Cruise Control (ACC) inoperable. REPAIR SUMMARY:...
08-065-25 — ELECTRICAL SYSTEM
"Adaptive Cruise Control (ACC) Inoperable Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● C1418 - Vertical Misalignment Sensor - Alignment Or Adjustment Incorrect. Customers may also experience the following: ● Adaptive Cruise Control (ACC) inoperable. REPAIR SUMMARY:...
S2405000002 REV.A — ELECTRICAL SYSTEM
Brake Light Switch Service Information.
S2523000004 — STRUCTURE:BODY
Rear Cargo Door(s) Difficult To Open With Handle. Handle Binds When Pulled.
Showing 10 of 33 technical service bulletins.
NHTSA Investigations for the 2024 RAM PROMASTER
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the RAM PROMASTER
- 2019 RAM PROMASTER — 67 complaints
- 2020 RAM PROMASTER — 49 complaints
- 2021 RAM PROMASTER — 117 complaints
- 2022 RAM PROMASTER — 75 complaints
- 2023 RAM PROMASTER — 39 complaints
- 2024 RAM PROMASTER (current)
- 2025 RAM PROMASTER — 2 complaints
- 2026 RAM PROMASTER — 1 complaint
Other RAM Models
- RAM 1500 — 15,786 total complaints
- RAM 2500 — 7,223 total complaints
- RAM 3500 — 3,311 total complaints
- RAM 5500 — 194 total complaints
- RAM PROMASTER CITY — 139 total complaints
- RAM 4500 — 64 total complaints
- RAM PROMASTER 2500 — 52 total complaints
- RAM PROMASTER 3500 — 30 total complaints