2020 RAM PROMASTER — Problems, Recalls & Safety Data
N/A
Safety Rating
49
Owner Complaints
5
Recalls
43
Service Bulletins
0
Investigations
Overview of the 2020 RAM PROMASTER
The 2020 RAM PROMASTER has received a total of 49 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 9 recall campaigns affecting this vehicle, covering issues with EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY. 43 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Power Train (10 complaints), Unknown Or Other (8 complaints), and Back Over Prevention (5 complaints).
Recalls for the 2020 RAM PROMASTER
NHTSA has recorded 9 recalls for the 2020 RAM PROMASTER, potentially affecting up to 687,546 vehicles.
Recall 25V876000 — EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
| 86 vehicles affected
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair...
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
View full details →Recall 25V876000 — EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
| 86 vehicles affected
Defect: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair...
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
View full details →Recall 25V720000 — ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
| 301,838 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Consequence: Electrical circuits that overheat increase the risk of a fire.
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11,...
View full details →Recall 23V301000 — POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
| 165,503 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Consequence: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service...
View full details →Recall 20V374000 — AIR BAGS
| 114 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is...
View full details →Recall 20V374000 — AIR BAGS
| 114 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is...
View full details →Recall 20V374000 — AIR BAGS
| 114 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is...
View full details →Recall 20V374000 — AIR BAGS
| 114 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is...
View full details →Recall 25V552000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 219,577 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available. Owners may contact Chrysler...
View full details →Owner Complaints for the 2020 RAM PROMASTER
49 complaints have been filed with NHTSA for the 2020 RAM PROMASTER. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Train | 10 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 8 | 0 | 0 | 0 | 0 |
| Back Over Prevention | 5 | 0 | 0 | 0 | 0 |
| Electrical System | 5 | 0 | 0 | 0 | 0 |
| Engine | 3 | 0 | 0 | 0 | 0 |
| Engine And Engine Cooling | 3 | 0 | 0 | 0 | 0 |
| Steering | 3 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 2 | 1 | 0 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 2 | 0 |
| Back Over Prevention Warnings | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Service Brakes | 1 | 0 | 0 | 0 | 0 |
| Tires | 1 | 0 | 0 | 0 | 0 |
| Vehicle Speed Controlaccelerator Pedal | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.
This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.
This van has been at a Dodge dealership shop for the same melted fuse box issues over 6 times and caught on fire last week while driving it back from the dealership to be used.
The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered that the VIN was associated with NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention) while searching online. However, parts to do the recall repairs were not yet available. The vehicle was towed back to the dealer, where it was diagnosed, and determined that the cooling fan module and fuse had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and placed the contact on a waiting list for parts to become available. The approximate failure mileage was 137,000.
The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered that the VIN was associated with NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention) while searching online. However, parts to do the recall repairs were not yet available. The vehicle was towed back to the dealer, where it was diagnosed, and determined that the cooling fan module and fuse had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and placed the contact on a waiting list for parts to become available. The approximate failure mileage was 137,000.
Safety Rating for the 2020 RAM PROMASTER
NHTSA has not yet tested the 2020 RAM PROMASTER in its New Car Assessment Program.
Technical Service Bulletins for the 2020 RAM PROMASTER
Chrysler (FCA US, LLC) has issued 43 technical service bulletins (TSBs) for the 2020 RAM PROMASTER. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
109727 — ENGINE
Water Pump & Chain Case Cover
108795 — STRUCTURE:BODY
CAMERA – REAR VIEW
108254 — POWER TRAIN
D-23-24 Rev. B TERMINATION of 2019 - 2021 RAM Promaster (VF) 62TE Transmission Core Returns
9100418 Rev 1 — POWER TRAIN
"TRANS KIT WITH TORQUE Transmission failures ""after"" 44A/61A has been completed are not recall related. Service transmission part numbers should be ordered R8210327AG (MY14-19) or R8453637AB (MY19-21)"
9100423 — POWER TRAIN
Trans Kit with Torque Converte Note: When ordering this transmission, dealer must include the VIN in "Order Entry." Orders without a VIN may be cancelled.
23-019-22 — STRUCTURE:BODY:DOOR
Check Strap Webbing Kit on Driver?s Side Front Door This bulletin involves installing a webbing kit on the front left driver?s door for the door check strap. The repair eliminates the over swing when opening the driver?s side door.
18-098-22 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) have been set: P0556 - Brake Booster Pressure Sensor Circuit Performance....
18-098-22 — POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) have been set: P0556 - Brake Booster Pressure Sensor Circuit Performance....
18-098-22 — EQUIPMENT
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) have been set: P0556 - Brake Booster Pressure Sensor Circuit Performance....
18-098-22 — SERVICE BRAKES, HYDRAULIC
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) have been set: P0556 - Brake Booster Pressure Sensor Circuit Performance....
Showing 10 of 43 technical service bulletins.
NHTSA Investigations for the 2020 RAM PROMASTER
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the RAM PROMASTER
- 2015 RAM PROMASTER — 77 complaints
- 2016 RAM PROMASTER — 48 complaints
- 2017 RAM PROMASTER — 91 complaints
- 2018 RAM PROMASTER — 50 complaints
- 2019 RAM PROMASTER — 67 complaints
- 2020 RAM PROMASTER (current)
- 2021 RAM PROMASTER — 117 complaints
- 2022 RAM PROMASTER — 75 complaints
- 2023 RAM PROMASTER — 39 complaints
- 2024 RAM PROMASTER — 6 complaints
- 2025 RAM PROMASTER — 2 complaints
Other RAM Models
- RAM 1500 — 15,786 total complaints
- RAM 2500 — 7,223 total complaints
- RAM 3500 — 3,311 total complaints
- RAM 5500 — 194 total complaints
- RAM PROMASTER CITY — 139 total complaints
- RAM 4500 — 64 total complaints
- RAM PROMASTER 2500 — 52 total complaints
- RAM PROMASTER 3500 — 30 total complaints