NHTSA Complaint #11718730 — 2024 RAM PROMASTER

The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 65-70 MPH, the brakes independently activated. The cruise control was set to 65–70 MPH when the failure occurred. The contact stated that the vehicle decelerated unexpectedly. The contact stated that the failure occurred while traveling on a busy highway, with the family inside the vehicle. The contact stated that the failure was persistent and had occurred several times while on a trip with the family. The vehicle was converted to a RV. The contact stated that it was a known failure with similar vehicles. The dealer was contacted but provided no assistance. The contact stated that the dealer declined to inspect the vehicle. The contact was informed that the dealer could not service electrical failures on the vehicle because the vehicle was converted into a RV. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 7,000.