2017 RAM 2500 — Problems, Recalls & Safety Data

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N/A

Safety Rating

952

Owner Complaints

12 Crashes 7 Fires

12

Recalls

ACTIVE RECALL

28

Service Bulletins

0

Investigations

Overview of the 2017 RAM 2500

The 2017 RAM 2500 has received a total of 952 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 16 recall campaigns affecting this vehicle, covering issues with AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE. 28 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Service Brakes (388 complaints), Electrical System (113 complaints), and Vehicle Speed Control (70 complaints).

Recalls for the 2017 RAM 2500

NHTSA has recorded 16 recalls for the 2017 RAM 2500, potentially affecting up to 21,145,588 vehicles.

Recall 25V010000 — AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR

| 6,066 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

Consequence: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Remedy: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and...

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Recall 25V010000 — AIR BAGS:SIDE/WINDOW:CURTAIN:INFLATOR

| 6,066 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

Consequence: An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Remedy: Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and...

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Recall 24V896000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE

| 317,630 vehicles affected

Defect: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. The hydraulic control unit (HCU) may fail, which can cause the anti-lock brake (ABS), electronic stability control (ESC), and traction control systems to fail.

Consequence: A loss of anti-lock brakes, electronic stability control, or traction control can increase the risk of a crash.

Remedy: Dealers will replace the brake HCU, or replace the HCU motor, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed January 9, 2025. Some owner notification letters were mailed January 9, 2025. The remaining owner...

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Recall 19V347000 — LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

| 1,103,209 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August...

Consequence: If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.

Remedy: Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer...

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Recall 19V021000 — STEERING:LINKAGES:DRAG:LINK:CONNECTION

| 795,575 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate.

Consequence: A drag link separation can cause a loss of steering control, increasing the risk of crash.

Remedy: Chrysler will notify owners, and dealers will check the steering linkage jam nut tightness, replacing the drag link assembly or welding the nut to the adjuster sleeve, free of charge. The recall began March 22, 2019. Owners may contact Chrysler...

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Recall 18E096000 — STEERING:LINKAGES

| 847 vehicles affected

Defect: Streetcar ORV LLC (Streetcar) is recalling certain American Expedition Vehicles (AEV) 3" Dualsport aftermarket suspension kits, part numbers N0436000 and N0436001, sold for installation on 2013-2018 RAM 2500 and 3500HD trucks. Improper installation and machining of the original equipment steering knuckle may weaken the joint between the steering drag link and knuckle.

Consequence: The weakened connection may result in a fractured steering drag link, causing a loss of steering and increasing the risk of a crash.

Remedy: Streetcar will notify owners and dealers will inspect and install a new steering knuckle, free of charge. The recall began December 3, 2018. Owners may contact AEV customer service at 1-248-926-0256, extension 500.

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Recall 18V486000 — LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH

| 1,149,223 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

Consequence: If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.

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Recall 18V486000 — STRUCTURE:BODY:TAILGATE

| 1,149,223 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.

Consequence: If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.

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Recall 18V332000 — ELECTRICAL SYSTEM:SOFTWARE

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — VEHICLE SPEED CONTROL:CRUISE CONTROL

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 18V332000 — ELECTRICAL SYSTEM:WIRING

| 4,815,661 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...

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Recall 17V821000 — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT

| 1,482,874 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle...

Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this...

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Recall 17V562000 — ENGINE AND ENGINE COOLING:ENGINE:DIESEL

| 443,874 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2013-2017 RAM 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, equipped with Cummins 6.7L Turbo Diesel engines that have Concentric-brand water pumps without a vent hole. These water pumps may leak coolant.

Consequence: The leaking water pump can increase the risk of an engine compartment fire.

Remedy: Chrysler will notify owners, and dealers will replace the water pumps, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T51.

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Recall 18V100000 — POWER TRAIN:AUTOMATIC TRANSMISSION

| 180,462 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With...

Consequence: Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.

Remedy: Chrysler will notify owners and dealers will update the Body Control Module software. Dealers will also test the BTSI operation, replacing the solenoid as necessary. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's...

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Recall 17V824000 — EQUIPMENT

| 61,791 vehicles affected

Defect: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may...

Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.

Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or...

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Recall 17V499000 — WHEELS

| 1,765 vehicles affected

Defect: Streetcar ORV LLC, dba American Expedition Vehicles (AEV) is recalling certain 2013-2017 RAM 2500 and 3500 heavy duty trucks, modified by AEV to be equipped with cast aluminum Katla 8.5" road wheels. The outer surface of the wheel may fracture, resulting in rapid air loss.

Consequence: If the wheel fractures, a loss of vehicle control can occur, increasing the risk of a crash.

Remedy: AEV will notify owners, and dealers will replace the wheels with wheels of similar value, free of charge. The recall began on August 30, 2017. Owners may contact AEV customer service at 1-248-926-0256 extension 500.

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Owner Complaints for the 2017 RAM 2500

952 complaints have been filed with NHTSA for the 2017 RAM 2500. Below is a breakdown by vehicle component.

Service Brakes
Complaints: 388 5 Crashes 1 Fire 2 Injuries
Electrical System
Complaints: 113 1 Fire
Vehicle Speed Control
Complaints: 70 1 Fire
Service Brakes Hydraulic
Complaints: 61 1 Crash
Steering
Complaints: 47 2 Crashes 2 Injuries
Forward Collision Avoidance Automatic Emergency Braking
Complaints: 40
Engine
Complaints: 36 1 Fire
Power Train
Complaints: 35 2 Crashes 1 Fire 1 Injury
Unknown Or Other
Complaints: 26 1 Crash 1 Fire 5 Injuries
Forward Collision Avoidance Adaptive Cruise Control
Complaints: 18
Suspension
Complaints: 15
Service Brakes Airantilockabs Warning Light
Complaints: 11
Wheels
Complaints: 11
Fuelpropulsion System
Complaints: 10
Electronic Stability Control Esc
Complaints: 8
Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipabs Warning Light
Complaints: 8
Air Bags
Complaints: 5 1 Crash 2 Injuries
Engine And Engine Cooling
Complaints: 4
Seats
Complaints: 4
Back Over Prevention Warnings
Complaints: 3
Exterior Lighting
Complaints: 3
Latcheslockslinkages
Complaints: 3
Seat Belts
Complaints: 3
Tires
Complaints: 3
Electrical Systeminstrument Panelspeedometerodometer
Complaints: 2
Equipment
Complaints: 2
Latcheslockslinkagestailgatelatch
Complaints: 2
Structurebodytailgate
Complaints: 2
Back Over Prevention Rearview System Braking
Complaints: 1
Electrical System Integrated Trailer Brake Control
Complaints: 1
Engine And Engine Coolingcooling System
Complaints: 1 1 Fire
Engine And Engine Coolingenginegasolineturbosupercharger
Complaints: 1
Engine And Engine Coolingexhaust Systememission Controlgas Recirculation Valve Egr Valve
Complaints: 1
Exterior Lightingheadlights
Complaints: 1
Forward Collision Avoidance
Complaints: 1
Fuel System Diesel
Complaints: 1
Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm
Complaints: 1
Power Trainautomatic Transmissionfluidlubricantvalvesvalve Body
Complaints: 1
Power Trainautomatic Transmissioninternalclutchesbandsactuatorssolenoids
Complaints: 1
Service Brakes Hydraulicpower Assistelectriccontrol Module
Complaints: 1
Structure
Complaints: 1
Structurebody
Complaints: 1
Structurebodyhatchbackliftgate
Complaints: 1
Suspensionrearspringsleaf Spring Assembly
Complaints: 1
Tirespressure Monitoring And Regulating Systems
Complaints: 1
Trailer Hitches
Complaints: 1
Visibilitywiper
Complaints: 1

Most Recent Complaints

#11719142 | SERVICE BRAKES | | N/A miles
The HCU for my truck failed and was replaced 6/25/2021. It failed again 12/2024 but before it could be replaced a recal for the HCU came out with the warning "The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning" Now the warning light keeps coming on and going off with the alarm sound as I drive. It also turns off the cruise control. This has been going on for well over a year with no date for a fix of something that can cause a crash without prior warning. There doesnt seem to be any urgency to fix something that can cause such a big problem. I have no choice other than to keep driving my truck hoping for the best. Any help with this is most appreciated. Thank you for your time, G. May
#11719142 | VEHICLE SPEED CONTROL | | N/A miles
The HCU for my truck failed and was replaced 6/25/2021. It failed again 12/2024 but before it could be replaced a recal for the HCU came out with the warning "The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning" Now the warning light keeps coming on and going off with the alarm sound as I drive. It also turns off the cruise control. This has been going on for well over a year with no date for a fix of something that can cause a crash without prior warning. There doesnt seem to be any urgency to fix something that can cause such a big problem. I have no choice other than to keep driving my truck hoping for the best. Any help with this is most appreciated. Thank you for your time, G. May
#11718578 | SERVICE BRAKES, HYDRAULIC | | 10,135 miles Crash
The contact owns a 2017 Ram 2500. The contact stated that the vehicle was previously repaired on two occasions under warranty and under extended warranty due to the brake failure. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available.  The contact stated that the ABS and the traction control warning lights were illuminated, along with a dinging sound. The contact stated that the warning lights had caused the 4WD and cruise control modes to become inoperable. Additionally, the contact stated that while her husband was driving 65 MPH, a deer jumped in front of the vehicle. The driver depressed the brake pedal, but the brakes locked up, and the vehicle failed to stop in time and hit the deer. The air bags did not deploy. There was no injury sustained. The driver's side fender, the bumpers and brackets, and the headlights were damaged. The driver taped up the damaged parts and was able to drive away from the scene. The vehicle was taken to an auto collision repair shop, where it was repaired for the damage sustained during the incident. No police report was filed. LaFontaine Chrysler Dodge Jeep Ram Fenton (16555 Silver Pkwy, Fenton, MI 48430) was contacted and confirmed that the recall part was unavailable. The vehicle was not diagnosed or repaired for brake failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 10,135.
#11717261 | VISIBILITY/WIPER | | N/A miles
No heat on drivers side due to clogged heater core
#11715592 | ELECTRICAL SYSTEM | | N/A miles
C4B 2017 Ram D2 DD DF DJ DP Hydraulic C / Not Available We are at Risk everyday Yes Confirmed Recall and Problem Yes inspected by Ram Dealer & CarMax The warning lights and the noise constantly goes off and they’ve been happening since a few days after we purchased the vehicle and the dealership that we purchased, the vehicle knew about the problem and never fixed it until this recall which they’re still not fixing for us. I am going to file a lemon lawsuit. Unless they solve this issue. $40,000 Vehicles should not have these issues. The brakes are locking up and almost crashed several times . I can forward the receipt from the dealership, but it’s not letting me upload it on this page.

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Safety Rating for the 2017 RAM 2500

NHTSA has not yet tested the 2017 RAM 2500 in its New Car Assessment Program.

Technical Service Bulletins for the 2017 RAM 2500

Chrysler (FCA US, LLC) has issued 28 technical service bulletins (TSBs) for the 2017 RAM 2500. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

0809420 — ELECTRICAL SYSTEM

Flash: Drivetrain Control Module (DTCM) Update This bulletin involves reprogramming the DTCM with the latest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set::If the customer has any concerns with the...

S1625000007 — FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Code (DTC) P207F ? Reductant Quality Performance Set.

03-001-20 — EQUIPMENT

Rear Axle Vibration, Shudder Or Chatter This bulletin involves changing the rear axle lube to possibly address a chatter, shudder or vibration. The customer may describe the following: A chatter, shudder, or vibration from the rear axle during turns. This may happen more as the vehicle ages, especially if the...

VB3 — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Revised Customer Satisfaction Notification VB3 ? Navigation Flash

9003820 — EQUIPMENT

Shifter Tower If you are working on a vehicle with a noise/rattle or noise/vibration complaint in 5th or 6th gear on decel, the field has had success by simply removing and reinstalling the shift tower from the transmission. Leaving the boot on the tower of the shifter intact, remove the...

9003820 — POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:GEARS

Shifter Tower If you are working on a vehicle with a noise/rattle or noise/vibration complaint in 5th or 6th gear on decel, the field has had success by simply removing and reinstalling the shift tower from the transmission. Leaving the boot on the tower of the shifter intact, remove the...

9003821 — POWER TRAIN

Engine Air Filter For RAM 2500, 3500, 4500, and 5500, 6.7L turbo diesel engines, customers are experiencing a MIL with DTC P2280 and oil soaked air intake filters are being replaced to service the vehicle. Please call Dipak Patel (Product Engineer) at 810-399-9010 to help with collecting more information on...

9003821 — FUEL SYSTEM, GASOLINE

Engine Air Filter For RAM 2500, 3500, 4500, and 5500, 6.7L turbo diesel engines, customers are experiencing a MIL with DTC P2280 and oil soaked air intake filters are being replaced to service the vehicle. Please call Dipak Patel (Product Engineer) at 810-399-9010 to help with collecting more information on...

9003820 — POWER TRAIN

Shifter Tower If you are working on a vehicle with a noise/rattle or noise/vibration complaint in 5th or 6th gear on decel, the field has had success by simply removing and reinstalling the shift tower from the transmission. Leaving the boot on the tower of the shifter intact, remove the...

0500517 — LANE DEPARTURE

Left Front Brake Hose Weepage This bulletin involves inspecting the left front brake hose and Wheel Speed Sensor (WSS) wire harness, replace if needed. Customers may notice a low brake fluid and/or Anti-Lock Brake System (ABS) warning indicator(s) illumination. Upon further investigation the technician may find that one or more...

Showing 10 of 28 technical service bulletins.

NHTSA Investigations for the 2017 RAM 2500

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the RAM 2500

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