2011 NISSAN MURANO — Problems, Recalls & Safety Data

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4/5

★★★★

Safety Rating

188

Owner Complaints

10 Crashes 1 Death

0

Recalls

NO ACTIVE RECALLS

12

Service Bulletins

0

Investigations

Overview of the 2011 NISSAN MURANO

The 2011 NISSAN MURANO has received a total of 188 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 4 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 12 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Service Brakes (38 complaints), Power Train (36 complaints), and Unknown Or Other (23 complaints).

Recalls for the 2011 NISSAN MURANO

There are no recalls on file with NHTSA for the 2011 NISSAN MURANO. No Active Recalls

Owner Complaints for the 2011 NISSAN MURANO

188 complaints have been filed with NHTSA for the 2011 NISSAN MURANO. Below is a breakdown by vehicle component.

Most Recent Complaints

#11699814 | AIR BAGS | | N/A miles
The passenger airbag warning light illuminated and remains on. A Nissan dealer diagnosed the issue as a failure of the Occupant Classification System sensor in the passenger seat. This causes the airbag system to be disabled and could prevent deployment in a crash. I was informed that my 2011 Murano is not included in Nissan’s previous airbag/OCS recalls (such as 16V244), even thought the symptoms appear identical. Repair requires replacement or reprogramming of the seat/OCS components and is very expensive ($2000-$7000). This is a critical safety issue because the passenger airbag may not function at all. Based on similar complaints from other 2011 Murano owners, this my represent a widespread defect that warrants investigation and a recall. Safety needs to be a priority. We were originally told to reset the light by a series of steps involving turning the car on and off. The process worked on a previous incident but now the light remains solid red and reset does not work.
#11610293 | STRUCTURE:BODY | | N/A miles
Hi i see this vehicle had a recall campaign previously under notice P1261/NTB12-003/NTB14-076. This campaign includes the replacement of the links and other items under this campaign. This vehicle is a convertible and the top frame is once again damaged due to the same recall for links. I recently took the vehicle to Lorenzo Nissan as the top is not working. They advised the frame links are bound, and the frame needs to be replaced. As this was covered under previous recall, the recall is obviously not adequate.
#11610293 | UNKNOWN OR OTHER | | N/A miles
Hi i see this vehicle had a recall campaign previously under notice P1261/NTB12-003/NTB14-076. This campaign includes the replacement of the links and other items under this campaign. This vehicle is a convertible and the top frame is once again damaged due to the same recall for links. I recently took the vehicle to Lorenzo Nissan as the top is not working. They advised the frame links are bound, and the frame needs to be replaced. As this was covered under previous recall, the recall is obviously not adequate.
#11584830 | AIR BAGS | | N/A miles
Dashboard light started flashing indicating airbag error. Light indicating passenger airbag inoperative on center stack illuminated. Dealership indicated error code B1018 per ESM diagnostic procedure and recommended replacing entire passenger side seat cushion and retesting. Uncertain if passenger side airbag sensor will prevent driver's airbag from deploying in accident.
#11584830 | SEATS | | N/A miles
Dashboard light started flashing indicating airbag error. Light indicating passenger airbag inoperative on center stack illuminated. Dealership indicated error code B1018 per ESM diagnostic procedure and recommended replacing entire passenger side seat cushion and retesting. Uncertain if passenger side airbag sensor will prevent driver's airbag from deploying in accident.

View all Service Brakes complaints →

Safety Rating for the 2011 NISSAN MURANO

The 2011 NISSAN MURANO received an overall safety rating of 4 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).

Test Category Rating
Overall Rating ★★★★ (4/5)
Frontal Crash ★★★★ (4/5)
Side Crash ★★★★★ (5/5)
Rollover ★★★★ (4/5)

Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.

Technical Service Bulletins for the 2011 NISSAN MURANO

Nissan North America, Inc. has issued 12 technical service bulletins (TSBs) for the 2011 NISSAN MURANO. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

NTB14-007D — VISIBILITY:SUN/MOON ROOF ASSEMBLY

CONVERTIBLE TOP PARTS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

NTB21-047A — SERVICE BRAKES, HYDRAULIC

VOLUNTARY SERVICE CAMPAIGN BRAKE FLUID FLUSH AND ABS ACTUATOR INSPECTION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

NTB11-010a — EQUIPMENT

CONSULT-III PLUS This bulletin is no longer active. Please discard previous versions of NTB11-010.

NTB11-010a — ELECTRICAL SYSTEM

CONSULT-III PLUS This bulletin is no longer active. Please discard previous versions of NTB11-010.

NTB10-029f — POWER TRAIN

NISSAN; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle during the following conditions:  When making turns  On dry roads  At low speeds (under 40 MPH) And  The above vibration does...

NTB09081C — VISIBILITY

SERVICE INFORMATION The purpose of this bulletin is to give Nissan dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass....

NTB14108 — STRUCTURE

IF YOU CONFIRM: The edge on the right side of the soft top is fraying. ACTION: 1. Inspect the link of the right side storage lid hinge for a sharp edge. 2. Use emery cloth to smooth off the edge. - Use touch-up paint to cover up any bare metal....

NTB13111 — EQUIPMENT

IF YOU CONFIRM: * The convertible top will not completely open and stow. And/or * There is a bulge in the headliner at the left or right of the rear skylight window. ACTION: Inspect both of the Skylight Window links for separation from the Skylight Window frame. Please see this...

NTB11005D — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.nissannavigation.com and is mailed update disc(s) or SD Card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this...

NTB13074 — EQUIPMENT

SERVICE INFORMATION: If the BCM in an Applied Vehicle is replaced for any reason and not configured correctly, the following issue may occur - When the driver door is opened, the convertible top opens. When replacing a BCM, make sure to - Follow information in the appropriate Service Manual -...

Showing 10 of 12 technical service bulletins.

NHTSA Investigations for the 2011 NISSAN MURANO

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the NISSAN MURANO

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Other NISSAN Models

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