2020 MITSUBISHI ECLIPSE CROSS — Problems, Recalls & Safety Data
5/5
Safety Rating
6
Owner Complaints
0
Recalls
19
Service Bulletins
0
Investigations
Overview of the 2020 MITSUBISHI ECLIPSE CROSS
The 2020 MITSUBISHI ECLIPSE CROSS has received a total of 6 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 19 technical service bulletins have been issued by Mitsubishi Motors North America, Inc. for this model year. The most commonly reported problems involve the Engine (2 complaints), Air Bags (1 complaint), and Forward Collision Avoidance Automatic Emergency Braking (1 complaint).
Recalls for the 2020 MITSUBISHI ECLIPSE CROSS
There are no recalls on file with NHTSA for the 2020 MITSUBISHI ECLIPSE CROSS. No Active Recalls
Owner Complaints for the 2020 MITSUBISHI ECLIPSE CROSS
6 complaints have been filed with NHTSA for the 2020 MITSUBISHI ECLIPSE CROSS. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Engine | 2 | 0 | 1 | 0 | 0 |
| Air Bags | 1 | 1 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
I hit a deer head on going 70 miles per hour and the air bags never deployed
The contact owns a 2020 Mitsubishi Eclipse Cross. The contact stated while driving 60 MPH and depressing the accelerator pedal, the vehicle hesitated, stalled, and failed to respond as needed. The contact stated that the engine was making an abnormal thumping sound. The check engine warning light was illuminated. The contact stated that the vehicle was inspected by the dealer after the first failure, and the contact was informed that the failure might be caused by bad gasoline. The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,000.
My soda bottle engaged the electronic emergency park brake while driving. The emergency brake will not release causing me not to be able to drive the vehicle.
The contact's son owned a 2020 Mitsubishi Eclipse Cross. The contact stated that while driving at an undisclosed speed, the steering wheel seized and the vehicle lost motive power. The contact's son was able to restart the vehicle, drove to a local convenience store, and parked the vehicle. The contact was exiting the convenience store and noticed a fire exiting from the front hood of the vehicle. The store employee gave the contact's son a fire extinguisher, however the flames were too intense. The fire department and the police were called. The fire department extinguished the fire. No injuries were reported. A fire and police report was filed. The convenience store's concrete and trash can were damaged. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
THE PANORAMIC SUNROOF WILL NOT OPEN. I CAN HEAR THE MOTOR HOWEVER THE INTERIOR OR EXTERIOR SUNROOF WILL NOT OPEN AND THE SHIFTER DOES NOT STAY IN DRIVE. MY SISTER AND I WERE ON THE INTERSTATE AND SHE HANDED ME A DRINK AND HIT THE SHIFTER AND IT SLID INTO NEUTRAL WITHOUT PUSHING THE BUTTON.THE HEATED SEATS DO NOT HEAT PROPERLY.
Safety Rating for the 2020 MITSUBISHI ECLIPSE CROSS
The 2020 MITSUBISHI ECLIPSE CROSS received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 MITSUBISHI ECLIPSE CROSS
Mitsubishi Motors North America, Inc. has issued 19 technical service bulletins (TSBs) for the 2020 MITSUBISHI ECLIPSE CROSS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB-24-51-002 — STRUCTURE:BODY
Service Manual Revision -This Technical Service Bulletin provides additional information for roof rack removal and installation in the applicable service manuals.
TSB-23-55-004 — VISIBILITY
This Technical Service Bulletin provides torque change information for the Interior, Chassis Electrical, and Heater, Air Conditioning and Ventilation sections of the Service Manual.
TSB-23-27-002 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This TSB provides additional information for the gear oil change procedure. (Service Manual Revision)
TSB-23-42A-001 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This TSB provides correction and supplemental information for the Window Glass Runchannel and Door Opening Weatherstrip. (Service Manual Revision)
TIN-22-13-001 — ENGINE AND ENGINE COOLING
This is a Technical Information Notice advising dealers that photo required condition is necessary for oil control valve replacement and instructions were provided regarding warranty claim submission.
TSB-22-42A-002 — ELECTRICAL SYSTEM
This Technical Service Bulletin was sent to dealers to provide an update to the Keyless Transmitter Switch section, in the Body section of the Technical Information Manual and is part of the affected Service Manual.
TSB-22-42A-001 — EQUIPMENT
This Technical Service Bulletin was sent to dealers informing them if customers report a condition where the Driver's Side Window Switch becomes inoperable during certain conditions when using the one touch function to open/close the window to replace the switch with a new countermeasure part.
TSB-21-33-001 — SUSPENSION
This Technical Service Bulletin was sent to dealers updating content for the Front Suspension section of the affected Service Manual.
TSB-21-35A-001 — SUSPENSION
This Technical Service Bulletin was sent to dealers updating content for the Front Suspension section of the affected Service Manual.
TSB-21-42A-010 — STRUCTURE:BODY
This Technical Service Bulletin was sent to dealers updating content for the Body section of the affected Service Manual, Loose Panel Removal and Installation.
Showing 10 of 19 technical service bulletins.
NHTSA Investigations for the 2020 MITSUBISHI ECLIPSE CROSS
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MITSUBISHI ECLIPSE CROSS
- 2018 MITSUBISHI ECLIPSE CROSS — 36 complaints
- 2019 MITSUBISHI ECLIPSE CROSS — 24 complaints
- 2020 MITSUBISHI ECLIPSE CROSS (current)
- 2021 MITSUBISHI ECLIPSE CROSS — 0 complaints
- 2022 MITSUBISHI ECLIPSE CROSS — 6 complaints
- 2023 MITSUBISHI ECLIPSE CROSS — 8 complaints
- 2024 MITSUBISHI ECLIPSE CROSS — 12 complaints
- 2025 MITSUBISHI ECLIPSE CROSS — 3 complaints
Other MITSUBISHI Models
- MITSUBISHI ECLIPSE — 2,784 total complaints
- MITSUBISHI GALANT — 2,429 total complaints
- MITSUBISHI OUTLANDER — 1,776 total complaints
- MITSUBISHI LANCER — 1,136 total complaints
- MITSUBISHI MONTERO — 989 total complaints
- MITSUBISHI MIRAGE — 940 total complaints
- MITSUBISHI OUTLANDER SPORT — 708 total complaints
- MITSUBISHI DIAMANTE — 657 total complaints