2019 MITSUBISHI ECLIPSE CROSS — Problems, Recalls & Safety Data
N/A
Safety Rating
24
Owner Complaints
1
Recall
33
Service Bulletins
0
Investigations
Overview of the 2019 MITSUBISHI ECLIPSE CROSS
The 2019 MITSUBISHI ECLIPSE CROSS has received a total of 24 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION, ELECTRICAL SYSTEM:SOFTWARE. 33 technical service bulletins have been issued by Mitsubishi Motors North America, Inc. for this model year. The most commonly reported problems involve the Air Bags (4 complaints), Electrical System (4 complaints), and Steering (3 complaints).
Recalls for the 2019 MITSUBISHI ECLIPSE CROSS
NHTSA has recorded 2 recalls for the 2019 MITSUBISHI ECLIPSE CROSS, potentially affecting up to 18,332 vehicles.
Recall 18V620000 — FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
| 9,166 vehicles affected
Defect: Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
Consequence: If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
Remedy: MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.
View full details →Recall 18V620000 — ELECTRICAL SYSTEM:SOFTWARE
| 9,166 vehicles affected
Defect: Mitsubishi Motors North America (MMNA) is recalling certain 2018 Mitsubishi Outlander PHEV, Outlander Sport, 2018-2019 Eclipse Cross, and 2017-2018 Outlander vehicles equipped with a Forward Collision Mitigation (FCM) system that detects pedestrians. Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer detected.
Consequence: If the FCM-ECU software activates the brake for longer than necessary, the driver may react by applying additional braking. The resulting rapid deceleration of the vehicle can increase the risk of a rear-end collision.
Remedy: MMNA will notify owners, and dealers will reprogram the FCM-ECU software with updated software, free of charge. The recall is began October 16, 2018. Owners may contact MMNA customer service at 1-888-648-7820. MMNA's number for this recall is SR-18-007.
View full details →Owner Complaints for the 2019 MITSUBISHI ECLIPSE CROSS
24 complaints have been filed with NHTSA for the 2019 MITSUBISHI ECLIPSE CROSS. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Air Bags | 4 | 2 | 0 | 2 | 0 |
| Electrical System | 4 | 2 | 0 | 2 | 0 |
| Steering | 3 | 2 | 0 | 2 | 0 |
| Service Brakes | 2 | 1 | 0 | 1 | 0 |
| Unknown Or Other | 2 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 1 | 0 | 1 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Power Train | 1 | 0 | 0 | 0 | 0 |
| Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Service Brakes Hydraulic | 1 | 1 | 0 | 1 | 0 |
| Wheels | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
The contact owns a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed to merge onto the highway; however, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the engine only revved while depressing the accelerator pedal. The contact stated that prior to the loss of motive power, there were unknown warning lights illuminated. Additionally, the contact stated that when the vehicle was started, the vehicle lunged forward. There was no warning light illuminated. The vehicle was taken for an oil change; however, the vehicle was not diagnosed or repaired. The contact had not taken the vehicle to a dealer or to an independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
The contact owns a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving approximately 45 MPH, the accelerator pedal was depressed to merge onto the highway; however, the vehicle started losing motive power. The contact stated that the check engine warning light was illuminated. The contact stated that the engine only revved while depressing the accelerator pedal. The contact stated that prior to the loss of motive power, there were unknown warning lights illuminated. Additionally, the contact stated that when the vehicle was started, the vehicle lunged forward. There was no warning light illuminated. The vehicle was taken for an oil change; however, the vehicle was not diagnosed or repaired. The contact had not taken the vehicle to a dealer or to an independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.
The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.
The contact owned a 2019 Mitsubishi Eclipse Cross. The contact stated that while driving at 65 MPH, he became aware that the vehicle was not responding to operator inputs—acceleration, braking, or steering. As a result, the contact briefly lost control of the vehicle, only coming to a complete stop after, running a stop sign, leaving the roadway, and colliding with a tree and ravine where it came to stop. The vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The air bags did not deploy. A police report was filed, and injuries were reported. Police officers assisted with removing the contact from the vehicle. The contact sustained various injuries, including bruises, scratches, and cuts, but did not seek medical attention. The manufacturer was not notified of the failure. The failure mileage was 108,000.
Safety Rating for the 2019 MITSUBISHI ECLIPSE CROSS
NHTSA has not yet tested the 2019 MITSUBISHI ECLIPSE CROSS in its New Car Assessment Program.
Technical Service Bulletins for the 2019 MITSUBISHI ECLIPSE CROSS
Mitsubishi Motors North America, Inc. has issued 33 technical service bulletins (TSBs) for the 2019 MITSUBISHI ECLIPSE CROSS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
TSB-23-51-001 — STRUCTURE
This Technical Service Bulletin provides service manual corrections to the front/rear wheel arch molding removal and installation procedure.
TSB-23-55-004 — ELECTRICAL SYSTEM
This Technical Service Bulletin provides torque change information for the Interior, Chassis Electrical, and Heater, Air Conditioning and Ventilation sections of the Service Manual.
TSB-23-35-001 — SERVICE BRAKES, HYDRAULIC
This TSB provides correction to the Wheel Speed Sensor Circuit Diagnostic Procedure. (Service Manual Revision)
TSB-22-42A-002 — LATCHES/LOCKS/LINKAGES
This Technical Service Bulletin was sent to dealers to provide an update to the Keyless Transmitter Switch section, in the Body section of the Technical Information Manual and is part of the affected Service Manual.
TSB-22-42A-002 — ELECTRICAL SYSTEM:IGNITION:SWITCH
This Technical Service Bulletin was sent to dealers to provide an update to the Keyless Transmitter Switch section, in the Body section of the Technical Information Manual and is part of the affected Service Manual.
TSB-22-42A-001 — UNKNOWN OR OTHER
This Technical Service Bulletin was sent to dealers informing them if customers report a condition where the Driver's Side Window Switch becomes inoperable during certain conditions when using the one touch function to open/close the window to replace the switch with a new countermeasure part.
TSB-22-42A-001 — ELECTRICAL SYSTEM:SOFTWARE
This Technical Service Bulletin was sent to dealers informing them if customers report a condition where the Driver's Side Window Switch becomes inoperable during certain conditions when using the one touch function to open/close the window to replace the switch with a new countermeasure part.
TSB-22-16-001 — ELECTRICAL SYSTEM
This Technical Service Bulletin was sent to dealers directing them upon customer complaint basis and after diagnosis, to replace the ignition coils of all cylinders with countermeasure parts when customers report a MIL illumination and a loss of engine power due to the vehicle being in fail safe mode. Unstable...
TSB-22-16-001 — ELECTRICAL SYSTEM:IGNITION:COIL
This Technical Service Bulletin was sent to dealers directing them upon customer complaint basis and after diagnosis, to replace the ignition coils of all cylinders with countermeasure parts when customers report a MIL illumination and a loss of engine power due to the vehicle being in fail safe mode. Unstable...
TIN-22-00-004 — COMMUNICATION:MANUFACTURER TELEMATICS
This Technical Information Notice was sent to dealers to provide instruction on proper pre-diagnostic procedures for Mitsubishi vehicles equipped with the Mitsubishi Connect/Telematics system.
Showing 10 of 33 technical service bulletins.
NHTSA Investigations for the 2019 MITSUBISHI ECLIPSE CROSS
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the MITSUBISHI ECLIPSE CROSS
- 2018 MITSUBISHI ECLIPSE CROSS — 36 complaints
- 2019 MITSUBISHI ECLIPSE CROSS (current)
- 2020 MITSUBISHI ECLIPSE CROSS — 6 complaints
- 2021 MITSUBISHI ECLIPSE CROSS — 0 complaints
- 2022 MITSUBISHI ECLIPSE CROSS — 6 complaints
- 2023 MITSUBISHI ECLIPSE CROSS — 8 complaints
- 2024 MITSUBISHI ECLIPSE CROSS — 12 complaints
Other MITSUBISHI Models
- MITSUBISHI ECLIPSE — 2,784 total complaints
- MITSUBISHI GALANT — 2,429 total complaints
- MITSUBISHI OUTLANDER — 1,776 total complaints
- MITSUBISHI LANCER — 1,136 total complaints
- MITSUBISHI MONTERO — 989 total complaints
- MITSUBISHI MIRAGE — 940 total complaints
- MITSUBISHI OUTLANDER SPORT — 708 total complaints
- MITSUBISHI DIAMANTE — 657 total complaints