2019 LEXUS UX HYBRID — Problems, Recalls & Safety Data

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N/A

Safety Rating

5

Owner Complaints

4 Crashes

1

Recall

ACTIVE RECALL

9

Service Bulletins

0

Investigations

Overview of the 2019 LEXUS UX HYBRID

The 2019 LEXUS UX HYBRID has received a total of 5 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 2 recall campaigns affecting this vehicle, covering issues with SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC). 9 technical service bulletins have been issued by Toyota Motor Corporation for this model year. The most commonly reported problems involve the Service Brakes (2 complaints), Forward Collision Avoidance Warnings (1 complaint), and Steering (1 complaint).

Recalls for the 2019 LEXUS UX HYBRID

NHTSA has recorded 2 recalls for the 2019 LEXUS UX HYBRID, potentially affecting up to 13,850 vehicles.

Recall 19V544000 — SERVICE BRAKES

| 6,925 vehicles affected

Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements...

Consequence: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

Remedy: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus...

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Recall 19V544000 — ELECTRONIC STABILITY CONTROL (ESC)

| 6,925 vehicles affected

Defect: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Lexus LS500, LC500, ES300h, UX250h, LS500h, Toyota Prius, RAV4 HV, 2019-2020 Toyota Prius Prime, and 2020 Corolla HV vehicles. The brake booster pump may fail causing a deactivation of the Vehicle Stability Control system and a loss of braking assist. As such, these vehicles fail to comply with the requirements...

Consequence: Deactivation of the vehicle stability control system or a loss of braking assist increases the risk of a crash.

Remedy: Toyota will notify owners, and dealers will inspect and, if necessary, replace the brake booster pump, free of charge. The recall began September 20, 2019. Toyota owners may contact Toyota customer service at 1-888-270-9371 and Lexus owners may contact Lexus...

View full details →

Owner Complaints for the 2019 LEXUS UX HYBRID

5 complaints have been filed with NHTSA for the 2019 LEXUS UX HYBRID. Below is a breakdown by vehicle component.

Most Recent Complaints

#11414297 | FORWARD COLLISION AVOIDANCE: WARNINGS | | 6,500 miles Crash
TL* THE CONTACT OWNS A 2019 LEXUS UX250 HYBRID. THE CONTACT STATED THAT UPON EXITING A CAR WASH, THE BRAKES FAILED TO OPERATE UPON DEPRESSION WITHOUT WARNING. DUE TO FAILURE, THE CONTACT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE AIR BAGS DID NOT DEPLOY DUE TO THE CRASH. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER WHERE AN APPOINTMENT WAS MADE TO INSPECT THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHERE THE BLACK BOX INVESTIGATION DETERMINED THAT THE CONTACT'S FOOT WAS ON THE ACCELERATOR AND THAT THE BRAKES WERE NEVER DEPRESSED. THE CONTACT CONTESTED THE FINDINGS OF THE REPORT STATING THAT MORE DAMAGE WOULD HAVE CAUSED TO THE VEHICLE HAD HIS FOOT BEEN DEPRESSED ON THE ACCELERATOR. HE ALSO MENTIONED THE FORWARD COLLISION WARNING SYSTEM FAILED TO OPERATE DURING THE ACCIDENT. THE VEHICLE HAD BEEN REPAIRED FOR MINOR DAMAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500.
#11414297 | SERVICE BRAKES | | 6,500 miles Crash
TL* THE CONTACT OWNS A 2019 LEXUS UX250 HYBRID. THE CONTACT STATED THAT UPON EXITING A CAR WASH, THE BRAKES FAILED TO OPERATE UPON DEPRESSION WITHOUT WARNING. DUE TO FAILURE, THE CONTACT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE AIR BAGS DID NOT DEPLOY DUE TO THE CRASH. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER WHERE AN APPOINTMENT WAS MADE TO INSPECT THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHERE THE BLACK BOX INVESTIGATION DETERMINED THAT THE CONTACT'S FOOT WAS ON THE ACCELERATOR AND THAT THE BRAKES WERE NEVER DEPRESSED. THE CONTACT CONTESTED THE FINDINGS OF THE REPORT STATING THAT MORE DAMAGE WOULD HAVE CAUSED TO THE VEHICLE HAD HIS FOOT BEEN DEPRESSED ON THE ACCELERATOR. HE ALSO MENTIONED THE FORWARD COLLISION WARNING SYSTEM FAILED TO OPERATE DURING THE ACCIDENT. THE VEHICLE HAD BEEN REPAIRED FOR MINOR DAMAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500.
#11367035 | STRUCTURE:BODY | | 6,200 miles
THE SUNROOF OF MY 2019 LEXUS UX250H EXPLODED AND GLASS SHATTERED WHEN I WAS DRIVING ON THE FREEWAY. THERE WERE NO OVERPASS IN THAT SEGMENT OF THE FREEWAY.
#11317709 | SERVICE BRAKES | | 10,500 miles Crash
TL* THE CONTACT OWNS A 2019 LEXUS UX250H. THE CONTACT STATED WHILE DRIVING 35 MPH, THE DRIVE LOSS CONTROL OF THE VEHICLE AS THE STEERING AND BRAKE WAS INOPERABLE, CAUSING THE VEHICLE TO HIT A GUARDRAIL AND TWO TREES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY FACILITY FOR BODY DAMAGE ESTIMATE AND REPAIRS. THE CONTACT STATED A LOCAL DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS OFFERED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,500.
#11317709 | STEERING | | 10,500 miles Crash
TL* THE CONTACT OWNS A 2019 LEXUS UX250H. THE CONTACT STATED WHILE DRIVING 35 MPH, THE DRIVE LOSS CONTROL OF THE VEHICLE AS THE STEERING AND BRAKE WAS INOPERABLE, CAUSING THE VEHICLE TO HIT A GUARDRAIL AND TWO TREES. THE CONTACT STATED THAT NO AIR BAGS DEPLOYED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT AUTO BODY FACILITY FOR BODY DAMAGE ESTIMATE AND REPAIRS. THE CONTACT STATED A LOCAL DEALER WAS CONTACTED HOWEVER, NO ASSISTANCE WAS OFFERED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,500.

Safety Rating for the 2019 LEXUS UX HYBRID

NHTSA has not yet tested the 2019 LEXUS UX HYBRID in its New Car Assessment Program.

Technical Service Bulletins for the 2019 LEXUS UX HYBRID

Toyota Motor Corporation has issued 9 technical service bulletins (TSBs) for the 2019 LEXUS UX HYBRID. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

LSB001222 — FUEL SYSTEM, GASOLINE

TSB: Some 2019 model year ES 300h and UX 250h vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P019064 (Fuel Rail Pressure Sensor ?A? Signal Plausibility Failure). The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of...

L-SB-0032-20 Rev — ELECTRICAL SYSTEM

TSB: Some 2018 ? 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles equipped with a Continental DCM may exhibit one or more of the following conditions: ?SOS button lights inoperative. ?Bluetooth® microphone and voice command inoperative. ?Right front audio speakers are inoperative. ?Connected services inoperative. ?Remote...

L-SB-0032-20 — EQUIPMENT:ELECTRICAL

TSB: Some 2018 ? 2020 model year NX 300/300h and 2019 model year UX 200/250h vehicles equipped with a Continental DCM may exhibit one or more of the following conditions: ?SOS button lights inoperative ?Bluetooth® microphone and voice command inoperative ?Right front audio speakers are inoperative ?Connected services inoperative ?Remote...

L-SB-0021-20 — ELECTRICAL SYSTEM

TSB: Some 2019 ? 2020 model year UX 250 Hybrid vehicles may experience a difficult-to-start condition accompanied by a hybrid system warning lamp occurring during below-freezing temperatures (< 32°F). This condition may occur at start-up after a short-distance drive. After performing a Health Check, the Diagnostic Trouble Codes (DTCs) U011087...

L-SB-0021-20 — ENGINE

TSB: Some 2019 ? 2020 model year UX 250 Hybrid vehicles may experience a difficult-to-start condition accompanied by a hybrid system warning lamp occurring during below-freezing temperatures (< 32°F). This condition may occur at start-up after a short-distance drive. After performing a Health Check, the Diagnostic Trouble Codes (DTCs) U011087...

L-SB-0021-20 — POWER TRAIN

TSB: Some 2019 ? 2020 model year UX 250 Hybrid vehicles may experience a difficult-to-start condition accompanied by a hybrid system warning lamp occurring during below-freezing temperatures (< 32°F). This condition may occur at start-up after a short-distance drive. After performing a Health Check, the Diagnostic Trouble Codes (DTCs) U011087...

L-SB-0005-20 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

TSB: Some 2019 ? 2020 model year UX200 and UX250h vehicles may exhibit naturally occurring odors emitted from the HVAC system and/or related environmental factors. Follow the General Procedure in this bulletin to minimize the odors experienced.

L-SB-0006-20 — ELECTRICAL SYSTEM

TSB: Some 2019 ? 2020 model year ES 300h UX 250h vehicles may exhibit a MIL ON condition with a ?Hybrid System Malfunction? message displayed and one or more of the following DTC(s) that represent an over current between the MG1, MG2, and inverter/PCU: ?P1C5D19 ? Drive Motor "A" Inverter...

L-TT-0277-19 — EQUIPMENT:APPLIANCE:AIR CONDITIONER

TT: On 2019-2020 model year UX200 and 2019-2020 model year UX250H vehicles follow the recommendations when performing the HVAC odor maintenance service using A/C Power Foam Evaporator Cleaner & Refresher.

NHTSA Investigations for the 2019 LEXUS UX HYBRID

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the LEXUS UX HYBRID

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Other LEXUS Models

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