NHTSA Complaint #11414297 — 2019 LEXUS UX HYBRID

TL* THE CONTACT OWNS A 2019 LEXUS UX250 HYBRID. THE CONTACT STATED THAT UPON EXITING A CAR WASH, THE BRAKES FAILED TO OPERATE UPON DEPRESSION WITHOUT WARNING. DUE TO FAILURE, THE CONTACT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE AIR BAGS DID NOT DEPLOY DUE TO THE CRASH. NO INJURIES WERE REPORTED AND A POLICE REPORT WAS NOT FILED. THE CONTACT CALLED THE MANUFACTURER WHERE AN APPOINTMENT WAS MADE TO INSPECT THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO LEXUS OF PALM BEACH (5700 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417) WHERE THE BLACK BOX INVESTIGATION DETERMINED THAT THE CONTACT'S FOOT WAS ON THE ACCELERATOR AND THAT THE BRAKES WERE NEVER DEPRESSED. THE CONTACT CONTESTED THE FINDINGS OF THE REPORT STATING THAT MORE DAMAGE WOULD HAVE CAUSED TO THE VEHICLE HAD HIS FOOT BEEN DEPRESSED ON THE ACCELERATOR. HE ALSO MENTIONED THE FORWARD COLLISION WARNING SYSTEM FAILED TO OPERATE DURING THE ACCIDENT. THE VEHICLE HAD BEEN REPAIRED FOR MINOR DAMAGE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,500.