2010 KEYSTONE FUZION — Problems, Recalls & Safety Data

THE FRESH WATER TANK IN THE REAR OF THE TRAILER FELL DOWN AND WAS SITTING RIGHT ON THE REAR AXEL. WE OPENED UP THE BOTTOM COVER OF THE TRAILER AND NOTICED THAT THE BARS USED TO SUPPORT THE TANK WERE ALL BENT AND A FEW OF THEM HAD POPPED OFF FROM THE FRAME. WE WERE ABLE TO JACK UP THE TANK AND REPAIR THE DAMAGE BY OURSELVES BECAUSE WE WERE OUT OF TOWN AND THE DEALERSHIP WOULD TAKE MONTHS TO FIX THIS AND THEN CHARGE US A HEFTY AMOUNT TO FIX IT. WE REPAIRED IT OURSELVES FOR BY REPLACING THE FLIMSY METAL BARS WITH MULTIPLE UNI-STRUT BARS TO SUPPORT THE WATER TANK. UPDATED 09/15/15*LJ *CN

2010 KEYSTONE FUZION II 5TH WHEEL UNIT. HAD TRANSFER SWITCH REPAIRED UNDER RECALL. HAD SEVERAL ITEMS REPAIRED, I.E. LIGHT FIXTURES, REAR RAMP WIRING, HOLDING TANK VALVE REPLACEMENTS AND REPAIRS, TIRE FAILURES. ISSUE NOW IS A WARNING LIGHT IN THE MAIN FUSE PANEL INDICATING A BLOWN FUSE. UPON CONTACTING MANUFACTURER, THE CUSTOMER SERVICE REP INDICATES THAT THERE IS NO TYPE OF STANDARD WIRING, PIPING OR OTHER DIAGRAMS TO TROUBLESHOOT ANY OF THESE SYSTEMS, ALTHOUGH A WARNING LIGHT WOULD MEAN A SHORT IN A WIRING SYSTEM. THE COST OF TAKING UNIT TO DEALER FOR REPAIRS IS BORN BY THE OWNER. DEALERS, ALL OF THEM, HAVE THE ATTITUDE OF "IF YOU DIDN'T BUY IT HERE, I DON'T WANT YOUR PROBLEMS." THEY COME UP WITH ANY EXCUSE TO NOT SERVICE THE UNIT PROPERLY, UNLESS OF COURSE YOU ARE PAYING THEIR REGULAR SHOP RATE, IF THEY WANT TO GET YOU IN. EXTENDED WARRANTIES ARE HONORED BY SOME AND NOT OTHERS, ALTHOUGH SOLD BY ALL DEALERS. *TR

THE REAR RIGHT SIDE OF THE FRESH WATER TANK FELL DOWN WHILE TRAVELING, AND BEGAN DRAGGING ON THE ROAD. THE METAL U-CHANNEL SUPPORTS UNDER THE TANK BENT DOWN, AND BEGUN BREAKING THE TAP SCREWS ON EACH END, OR PULLING THEM THROUGH THE FRAME. OF THE 5 SUPPORTS UNDER THE TANK, TWO PULLED LOOSE FROM BOTH ENDS, TWO PULLED LOOSE ON ONE END, AND ONLY ONE, THE LEFT STRAP NEXT TO THE PLUMBING CONNECTIONS, WAS STILL ATTACHED ON BOTH ENDS. THE LOOSE SUPPORTS WERE PINNED BETWEEN THE TANK AND THE BOTTOM COVER, AND ONE OF THE SUPPORTS WAS GROUND DOWN BY THE PAVEMENT, WHICH SAVED DAMAGE TO THE TANK, WHICH WAS NEARLY FULL, 80 GALLON CAPACITY. THE FRONT CROSS ANGLE BAR, USED TO HOLD THE TANK IN PLACE AGAINST THE REAR FLOOR BEAM, WAS HELD IN PLACE WITH ONE SCREW ON EACH SIDE, INSTEAD OF TWO PER SIDE, WHICH ALLOWED THE BAR TO TIP DOWN, DROPPING THE TANK AS THE U-STRAP UNDER THE TANK BOWED DOWN. I WAS ABLE TO JACK UP THE TANK, AND PLACE A LARGE VEHICLE TIE DOWN STRAP UNDER THE TANK, RAISING IT TO TRAVEL HOME. I HAVE ALREADY REPAIRED THE DAMAGE, WHICH I TOOK PICTURES OF, AS I NEEDED THE CAMPER, NOT HAVE IT SIT ON THE DEALERS LOT ONCE AGAIN. I USED 1.5 INCH BOX TUBES, .125 THICK, WITH GRADE 5 BOLTS ON EACH END, TO SUPPORT THE TANK. UPDATED 9/24/13 *CN *TR

WE BOUGHT OUR 2010 KEYSTONE FUZION RV AROUND JUNE/JULY 2010. THE DEALER (CAMPING WORLD, S.C.) TOLD US THAT THE RV WAS A BRING-BACK, NEVER EVEN USED (WHICH, LOOKING BACK ON IT, MAKES ME WONDER IF THERE WERE PROBLEMS WITH THE UNIT FROM THE START). IN AUGUST 2010, WE TOOK IT ON A TRIP TO VIRGINIA. WE PLUGGED IN THE 50 AMP SERVICE AND ABOUT AN HOUR AFTER, THE UNIT CAUGHT FIRE IN THE STORAGE COMPARTMENT. THANKFULLY, MY HUSBAND WAS THERE WHEN IT HAPPENED AND WAS ABLE TO CONTAIN THE DAMAGE. WE IMMEDIATELY CONTACTED KEYSTONE RV, WHO HAD NO INTEREST WHATSOEVER IN WHAT HAPPENED. IT TOOK MONTHS BEFORE A DEALERSHIP IN PA FINALLY MADE THE REPAIRS,' REPLACING A BAD TRANSFER SWITCH. THIS PAST SUMMER (JUNE 2012) WE AGAIN TOOK THE UNIT TO S.C. FOR VACATION. WE SMELLED ELECTRICAL FIRE IN THE UNIT AND AGAIN, THANKFULLY, MY HUSBAND FOUND THE FIRE BEFORE ANY DAMAGE OCCURRED. WE AGAIN CALLED KEYSTONE RV, WHO DRUG THEIR FEET IN OFFERING ANY TYPE OF ASSISTANCE. THIS TIME, WE WERE ONLY A MILE OR SO FROM WHERE WE ORIGINALLY PURCHASED THE UNIT (CAMPING WORLD). AFTER MULTIPLE PHONE CALLS AND ARGUMENTS WITH KEYSTONE AND CAMPING WORLD, A TECH CAME TO OUR CAMPSITE AND FOUND THAT KEYSTONE RV HAD REPLACED THE ORIGINAL FAULTY TRANSFER SWITCH WITH THE SAME FAULTY TRANSFER SWITCH. THIS WAS TWICE THAT OUR FAMILY COULD HAVE SUFFERED INJURY OR DEATH AS A RESULT OF THEIR MISTAKE. WE HAVE NOT USED THE UNIT SINCE AND I AM HONESTLY SCARED TO USE IT. *TR

I HAVE RECEIVED A RECALL NOTICE FOR A DEFAULT IN A IOTA ITS-50R TRANSFER SWITCH. THESE SWITCHES ARE EXPERIENCING HEAT RELATED FAILURES. WARNING CONTINUED USE WITHOUT REPLACING INCREASES RISK OF FIRE, PERSONAL INJURY AND PROPERTY DAMAGE. I HAVE CONTACTED THE MANUFACTURER FOR REPAIR. I INFORMED THEM THAT THE UNIT IS PERMANENTLY SET AND NOT ABLE TO BE TAKEN TO A AUTHORIZED DEALER. I WAS INFORMED THAT THEY WOULD NOT PROVIDE A MOBILE SERVICE TO DO THE REPAIR. I DO NOT KNOW IF YOUR ORGANIZATION CAN BE OF ANY HELP IN PERSUADING THEM TO CHANGE THEIR POSITION IN PROVIDING A MOBILE SERVICE TO DO REPAIR. I WOULD GREATLY APPRECIATE ANY ASSISTANCE THAT YOU CAN PROVIDE. ALTHOUGH MY MAILING ADDRESS IS IN FLORIDA THE VEHICLE IS IN CORTEZ COLORADO. *TR