NHTSA Complaint #10493692 — 2010 KEYSTONE FUZION

WE BOUGHT OUR 2010 KEYSTONE FUZION RV AROUND JUNE/JULY 2010. THE DEALER (CAMPING WORLD, S.C.) TOLD US THAT THE RV WAS A BRING-BACK, NEVER EVEN USED (WHICH, LOOKING BACK ON IT, MAKES ME WONDER IF THERE WERE PROBLEMS WITH THE UNIT FROM THE START). IN AUGUST 2010, WE TOOK IT ON A TRIP TO VIRGINIA. WE PLUGGED IN THE 50 AMP SERVICE AND ABOUT AN HOUR AFTER, THE UNIT CAUGHT FIRE IN THE STORAGE COMPARTMENT. THANKFULLY, MY HUSBAND WAS THERE WHEN IT HAPPENED AND WAS ABLE TO CONTAIN THE DAMAGE. WE IMMEDIATELY CONTACTED KEYSTONE RV, WHO HAD NO INTEREST WHATSOEVER IN WHAT HAPPENED. IT TOOK MONTHS BEFORE A DEALERSHIP IN PA FINALLY MADE THE REPAIRS,' REPLACING A BAD TRANSFER SWITCH. THIS PAST SUMMER (JUNE 2012) WE AGAIN TOOK THE UNIT TO S.C. FOR VACATION. WE SMELLED ELECTRICAL FIRE IN THE UNIT AND AGAIN, THANKFULLY, MY HUSBAND FOUND THE FIRE BEFORE ANY DAMAGE OCCURRED. WE AGAIN CALLED KEYSTONE RV, WHO DRUG THEIR FEET IN OFFERING ANY TYPE OF ASSISTANCE. THIS TIME, WE WERE ONLY A MILE OR SO FROM WHERE WE ORIGINALLY PURCHASED THE UNIT (CAMPING WORLD). AFTER MULTIPLE PHONE CALLS AND ARGUMENTS WITH KEYSTONE AND CAMPING WORLD, A TECH CAME TO OUR CAMPSITE AND FOUND THAT KEYSTONE RV HAD REPLACED THE ORIGINAL FAULTY TRANSFER SWITCH WITH THE SAME FAULTY TRANSFER SWITCH. THIS WAS TWICE THAT OUR FAMILY COULD HAVE SUFFERED INJURY OR DEATH AS A RESULT OF THEIR MISTAKE. WE HAVE NOT USED THE UNIT SINCE AND I AM HONESTLY SCARED TO USE IT. *TR