2004 KEYSTONE COUGAR — Problems, Recalls & Safety Data
N/A
Safety Rating
28
Owner Complaints
3
Recalls
0
Service Bulletins
0
Investigations
Overview of the 2004 KEYSTONE COUGAR
The 2004 KEYSTONE COUGAR has received a total of 28 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with EQUIPMENT, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER. The most commonly reported problems involve the Tires (14 complaints), Equipmentrecreational Vehicletrailer (4 complaints), and Tirestreadbelt (4 complaints).
Recalls for the 2004 KEYSTONE COUGAR
NHTSA has recorded 3 recalls for the 2004 KEYSTONE COUGAR, potentially affecting up to 1,489,409 vehicles.
Recall 17V755000 — EQUIPMENT
| 1,205,997 vehicles affected
Defect: Keystone RV Company (Keystone) is recalling various 2003-2018 Crossroads, Dutchmen, and Keystone recreational trailers equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V755-5127.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain...
Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy: Keystone will notify owners and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Keystone customer service at 1-574-535-2100, or Kidde customer service toll-free at 1-855-262-3540,...
View full details →Recall 08V325000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 161,250 vehicles affected
Defect: KEYSTONE IS RECALLING 161,250 MY 2004-2007 FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR MANUFACTURED BY THE DOMETIC CORPORATION. THE REFRIGERATOR MAY HAVE A DEFECT IN THE BOILER TUBE. PRESSURIZED COOLANT SOLUTION COULD BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence: IF THIS SOLUTION IS EXPOSED TO AN IGNITION SOURCE UNDER CERTAIN SPECIFIC CIRCUMSTANCES, IT CAN RESULT IN A VEHICLE FIRE.
Remedy: KEYSTONE IS WORKING WITH DOMETIC TO REPAIR THESE REFRIGERATORS (PLEASE SEE 08E032). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURN HOUSING, A THERMAL FUSE, AND A MELT FUSE FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE...
View full details →Recall 07V134000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
| 122,162 vehicles affected
Defect: CERTAIN FIFTH WHEEL AND TRAVEL TRAILERS EQUIPPED WITH A TWO-DOOR REFRIGERATOR, MANUFACTURED BY THE DOMETIC CORPORATION, MAY HAVE A DEFECT IN CERTAIN TUBING IN THE REFRIGERATOR WHICH COULD ALLOW PRESSURIZED FLAMMABLE COOLANT SOLUTION TO BE RELEASED INTO AN AREA WHERE AN IGNITION SOURCE (GAS FLAME) IS PRESENT.
Consequence: THIS COULD RESULT IN A FIRE.
Remedy: KEYSTONE RV WILL BE WORKING WITH DOMETIC IN ORDER TO REPAIR THESE REFRIGERATORS (PLEASE SEE 06E076). DOMETIC WILL REPAIR THESE REFRIGERATORS BY INSTALLING A SECONDARY BURNER HOUSING AND THERMAL FUSES FREE OF CHARGE. DOMETIC HAS RETAINED STERICYCLE INC. TO MANAGE...
View full details →Owner Complaints for the 2004 KEYSTONE COUGAR
28 complaints have been filed with NHTSA for the 2004 KEYSTONE COUGAR. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Tires | 14 | 1 | 0 | 0 | 0 |
| Equipmentrecreational Vehicletrailer | 4 | 0 | 0 | 0 | 0 |
| Tirestreadbelt | 4 | 0 | 0 | 0 | 0 |
| Electrical Systemwiring | 1 | 0 | 0 | 0 | 0 |
| Equipment | 1 | 0 | 1 | 0 | 0 |
| Structure | 1 | 0 | 0 | 0 | 0 |
| Suspension | 1 | 0 | 0 | 0 | 0 |
| Tiressidewall | 1 | 0 | 0 | 0 | 0 |
| Tiresvalve | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2004 KEYSTONE COUGAR FIFTH WHEEL EQUIPPED WITH A DOMETIC REFRIGERATOR. THE CONTACT STATED THAT THE REFRIGERATOR CAUGHT FIRE. THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. A TECHNICIAN DIAGNOSED THAT THE REFRIGERATOR NEEDED TO BE REPLACED AND SERVICED PER NHTSA CAMPAIGN NUMBERS: 08V325000 (EQUIPMENT) AND 08E032000 (EQUIPMENT). THE VEHICLE WAS NOT REPAIRED DUE TO THE MANUFACTURER'S REFUSAL. THE VIN WAS UNAVAILABLE.
I HAVE A 2004 KEYSTONE TRAVEL TRAILER. THE REFRIGERATOR HAS A RECALL FROM DOMETIC. THE RECALL IS TO PREVENT FIRES IF THE REFRIGERATOR LEAKS FLAMMABLE COOLANT INTO THE PROPANE FLAME. MY COOLER HAS STARTED TO LEAK AND IS NO LONGER SAFE TO USE. DOMETIC WILL NOT REPLACE THE FAULTY COOLER. THEIR SOLUTION TO THE PROBLEM (LEAKING COOLERS) IS TO INSTALL A SWITCH THAT TURNS THE FRIDGE OFF IN CASE OF A LEAK. IT DOES NOT FIX THE REAL PROBLEM (THE FAULTY COOLER). THEY WILL NOT EVEN ALLOW ME TO HAVE THE KIT PUT ON UNTIL I PURCHASE A NEW COOLER. PLEASE HELP ME RESOLVE THIS ISSUE WITH DOMETIC. I FEEL THAT DOMETIC NEEDS TO REPLACE THE FAULTY PART. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
DOMETIC REFRIGERATOR MODEL# RM2662. *TR
MULTIPLE TIRE BLOW OUTS LESS THAN 5000 MILES WITH THE FIRST ONE, LESS THAN 80 MILES WITH THE REPLACEMENT (SPARE NEVER USED ALWAYS MAINTAINED) WHICH THEN CAUSED A THIRD TIRE TO STRIP. ALL OF THIS WITHIN ONE TRIP WITH OUR RV THAT IS JUST 5YRS OLD. WE PURCHASED IT BRAND NEW AND SINCE HE WAS A TRUCK DRIVER, HE ALWAYS DID INSPECTIONS BEFORE EACH TRIP CHECKING TIRES, PRESSURE, WEAR ETC. OUR TIRES WERE VIRTUALLY BARELY WORN WHEN THIS OCCURRED AND LOOKED BRAND NEW. WE WERE FORTUNATE THAT THE FIRST BLOW OUT HAPPENED AS WE ARRIVED AT OUR LOCATION, THE SECOND BLEW TRAVELING 60MPH ON A FLAT HIGHWAY THAT WE WERE ABLE TO STOP ABRUPTLY BEFORE THE THIRD TIRE ACTUALLY BURST. WE ONLY ENDED UP WITH MINIMAL DAMAGE TO OUR RV, HOWEVER I WAS HIGHLY CONCERNED ABOUT THE INCIDENTS AND WHEN SEARCHING ONLINE THE DOZENS OF COMPLAINTS WITH REGARDS TO THESE SAME TIRES. I WAS UNABLE TO LOCATE THIS TIRE ON THIS WEBSITE SPECIFICALLY, THEY READ "MISSION LOAD MAX RADIAL ST 225/75R15 LOAD RANGE D MADE IN TAIWAN. *TR
I HAVE A 2004 KEYSTONE COUGAR 31QBHS TRAVEL TRAILER. I BOUGHT IT USED ABOUT 2 YEARS AGO. IT HAD NEW TIRES ON IT WHEN I BOUGHT IT. ON OUR SECOND TRIP OUT (I CHECK AIR PRESSURE BEFORE LEAVING EACH TIME) I BLEW A TIRE. IT HAS THE DISCOUNT TIRE - CARLISLE MAXXUS TRAILER TIRE - HEAVIEST RATED TRAILER TIRE I COULD GET FROM THEM) IT BLEW A TIRE WITHIN 45 MILES OF THE HOUSE. OUR THIRD TRIP OUT WE BLEW ANOTHER TIRE. I WENT BACK TO DISCOUNT AND THEY REPLACED ALL TIRES. ON A TRIP THIS PAST WEEKEND ANOTHER TIRE SEPARATED AND WENT FLAT. ANOTHER BLEW OUT ON THE RETURN TRIP AND ANOTHER SEPARATED. I HAVE SOMEONE WHERE I STORE MY TRAILER, THAT HAS AN IDENTICAL COUGAR AND LIKEWISE HAS CONTINUAL BLOWOUTS AND TIRE PROBLEMS. LOOKING ON THE WEB I SEE NUMEROUS PROBLEMS REPORTED ON KEYSTONE COUGAR TIRE PROBLEMS. THIS HAS TO BE A TRAILER DESIGN ISSUE AS I DO NOT SEE HOW THAT MANY PEOPLE CAN BE HAVING TIRE PROBLEMS. IN ALL MY YEARS OF PULLING FARM TRAILERS, HORSE TRAILERS AND TRAVEL TRAILERS I HAVE NEVER HAD BUT A FEW BLOWOUTS AND NEVER OVER AND OVER AND OVER ON THE SAME VEHICLE. *TR
Safety Rating for the 2004 KEYSTONE COUGAR
NHTSA has not yet tested the 2004 KEYSTONE COUGAR in its New Car Assessment Program.
Technical Service Bulletins for the 2004 KEYSTONE COUGAR
No technical service bulletins have been reported for this vehicle.
NHTSA Investigations for the 2004 KEYSTONE COUGAR
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the KEYSTONE COUGAR
- 1999 KEYSTONE COUGAR — 0 complaints
- 2000 KEYSTONE COUGAR — 2 complaints
- 2001 KEYSTONE COUGAR — 4 complaints
- 2002 KEYSTONE COUGAR — 6 complaints
- 2003 KEYSTONE COUGAR — 8 complaints
- 2004 KEYSTONE COUGAR (current)
- 2005 KEYSTONE COUGAR — 7 complaints
- 2006 KEYSTONE COUGAR — 6 complaints
- 2007 KEYSTONE COUGAR — 11 complaints
- 2008 KEYSTONE COUGAR — 15 complaints
- 2009 KEYSTONE COUGAR — 6 complaints
Other KEYSTONE Models
- KEYSTONE MONTANA — 186 total complaints
- KEYSTONE RAPTOR — 76 total complaints
- KEYSTONE SPRINGDALE — 68 total complaints
- KEYSTONE ALPINE — 65 total complaints
- KEYSTONE OUTBACK — 58 total complaints
- KEYSTONE FUZION — 56 total complaints
- KEYSTONE SPRINTER — 56 total complaints
- KEYSTONE LAREDO — 39 total complaints