2020 JEEP GRAND CHEROKEE — Problems, Recalls & Safety Data
5/5
Safety Rating
319
Owner Complaints
3
Recalls
130
Service Bulletins
0
Investigations
Overview of the 2020 JEEP GRAND CHEROKEE
The 2020 JEEP GRAND CHEROKEE has received a total of 319 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 3 recall campaigns affecting this vehicle, covering issues with FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. 130 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Electrical System (58 complaints), Unknown Or Other (52 complaints), and Engine (45 complaints).
Recalls for the 2020 JEEP GRAND CHEROKEE
NHTSA has recorded 3 recalls for the 2020 JEEP GRAND CHEROKEE, potentially affecting up to 538,884 vehicles.
Recall 22V406000 — FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
| 138,645 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep...
View full details →Recall 23V411000 — ENGINE AND ENGINE COOLING
| 80,629 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Consequence: An engine stall can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining...
View full details →Recall 20V191000 — BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
| 319,610 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after...
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27,...
View full details →Owner Complaints for the 2020 JEEP GRAND CHEROKEE
319 complaints have been filed with NHTSA for the 2020 JEEP GRAND CHEROKEE. Below is a breakdown by vehicle component.
Most Recent Complaints
Rocker arms and lifters failed
Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.
Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxiliary fuel pump need to be replaced, which is a costly repair. A fuel pump should not fail on a vehicle with under 50,000 miles on it.
For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 year and i am having the issues of the steering gear. At least that is what a mechanic told me when i got the car inspected. i would like to know why my car doesnt fall within the recall when i have that car and the year that is stated and with the same issue
Delaminated bubbling dash obstructs visibility
Safety Rating for the 2020 JEEP GRAND CHEROKEE
The 2020 JEEP GRAND CHEROKEE received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 JEEP GRAND CHEROKEE
Chrysler (FCA US, LLC) has issued 130 technical service bulletins (TSBs) for the 2020 JEEP GRAND CHEROKEE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
21-009-25 REV.A — POWER TRAIN
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. ● P1D92-00 -...
9100494 — FUEL/PROPULSION SYSTEM
FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH. Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there...
21-039-24 REV. A — POWER TRAIN
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ● P0733-00 - Gear 3 Shift Incorrect Ratio. ● P1DA8-00 - Incorrect Gear Ratio Clutch A B or...
0809423 — ELECTRICAL SYSTEM
Flash: Radio Frequency Hub Module (RFHM) Updates The customer may describe that they heard about these vehicles that can be unlawfully driven away by thieves when they are able to program new key fobs through the RFHM. Software enhancement include: ? Update to the RFHM software to prevent hackers from...
0821422 — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41
0000122 — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Updated Technical Service Bulletin (TSB) Format
0000122 — UNKNOWN OR OTHER
Updated Technical Service Bulletin (TSB) Format
2103322 — ELECTRICAL SYSTEM
Transmission Control Module (TCM) Updates
2103322 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Transmission Control Module (TCM) Updates
2102622 — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. The customer may notice the following condition:Poor coast down quality (bump/clunk) at approximately 16-32 kph (10-20 mph) range in manual mode.
Showing 10 of 130 technical service bulletins.
NHTSA Investigations for the 2020 JEEP GRAND CHEROKEE
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the JEEP GRAND CHEROKEE
- 2015 JEEP GRAND CHEROKEE — 1,718 complaints
- 2016 JEEP GRAND CHEROKEE — 428 complaints
- 2017 JEEP GRAND CHEROKEE — 546 complaints
- 2018 JEEP GRAND CHEROKEE — 1,152 complaints
- 2019 JEEP GRAND CHEROKEE — 506 complaints
- 2020 JEEP GRAND CHEROKEE (current)
- 2021 JEEP GRAND CHEROKEE — 635 complaints
- 2022 JEEP GRAND CHEROKEE — 393 complaints
- 2023 JEEP GRAND CHEROKEE — 584 complaints
- 2024 JEEP GRAND CHEROKEE — 297 complaints
- 2025 JEEP GRAND CHEROKEE — 83 complaints
Other JEEP Models
- JEEP WRANGLER — 21,806 total complaints
- JEEP CHEROKEE — 20,448 total complaints
- JEEP LIBERTY — 11,694 total complaints
- JEEP COMPASS — 5,865 total complaints
- JEEP PATRIOT — 4,351 total complaints
- JEEP COMMANDER — 3,920 total complaints
- JEEP RENEGADE — 3,408 total complaints
- JEEP WRANGLER 4-DR 4X4 — 1,812 total complaints