2017 JEEP GRAND CHEROKEE — Problems, Recalls & Safety Data
5/5
Safety Rating
546
Owner Complaints
6
Recalls
63
Service Bulletins
0
Investigations
Overview of the 2017 JEEP GRAND CHEROKEE
The 2017 JEEP GRAND CHEROKEE has received a total of 546 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 8 recall campaigns affecting this vehicle, covering issues with FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE). 63 technical service bulletins have been issued by Chrysler (FCA US, LLC) for this model year. The most commonly reported problems involve the Engine (94 complaints), Electrical System (85 complaints), and Power Train (83 complaints).
Recalls for the 2017 JEEP GRAND CHEROKEE
NHTSA has recorded 8 recalls for the 2017 JEEP GRAND CHEROKEE, potentially affecting up to 14,695,340 vehicles.
Recall 22V406000 — FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
| 138,645 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep...
View full details →Recall 23V411000 — ENGINE AND ENGINE COOLING
| 80,629 vehicles affected
Defect: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Consequence: An engine stall can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining...
View full details →Recall 20V699000 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
| 28,884 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Consequence: Combustion in the intake manifold can increase the risk of a fire.
Remedy: FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December...
View full details →Recall 18V332000 — ELECTRICAL SYSTEM:SOFTWARE
| 4,815,661 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...
View full details →Recall 18V332000 — VEHICLE SPEED CONTROL:CRUISE CONTROL
| 4,815,661 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...
View full details →Recall 18V332000 — ELECTRICAL SYSTEM:WIRING
| 4,815,661 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018...
Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note:...
View full details →Recall 17E061000 — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
| 99 vehicles affected
Defect: Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
Consequence: A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
View full details →Recall 16V686000 — EQUIPMENT
| 100 vehicles affected
Defect: Chrysler (FCA US LLC) is recalling certain model year 2017 Jeep Grand Cherokee manufactured August 8, 2016 through August 16, 2016. In the affected vehicles, the rear tow hook bracket or tow eye bracket may be loose.
Consequence: If the tow bracket is loose, the bracket may detach from the vehicle while being it is being driven, possibly becoming a road hazard. If the bracket detaches during a vehicle recovery, there may be a loss of control of the towed vehicle. Either scenario increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will confirm both tow hook bracket bolts are properly tightened, free of charge. The recall began on October 31, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is...
View full details →Owner Complaints for the 2017 JEEP GRAND CHEROKEE
546 complaints have been filed with NHTSA for the 2017 JEEP GRAND CHEROKEE. Below is a breakdown by vehicle component.
Most Recent Complaints
THIS MODEL VEHICLE AND SEVERAL OTHERS THAT I HAVE EXPERIENCED, HAVE A CENTER CONSOLE CUPHOLDER THAT IS TRIMMED IN CHROME. THE CHROME IS PEELING ON BOTH CUPHOLDERS AT THE EDGES AND EXTREMELY SHARP AND HAVE PERSONALLY BEEN CUT AND CAUSING LACERATIONS AND BLEEDING.
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the check engine warning illuminated. The contact stated that the vehicle had been running rough and idling roughly prior to the warning light becoming illuminated. The vehicle was taken to a local dealer to be diagnosed. The vehicle was diagnosed, and DTC: P0302 (Misfire in cylinder #2) was retrieved. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 125,147.
It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.
It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.
It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.
Safety Rating for the 2017 JEEP GRAND CHEROKEE
The 2017 JEEP GRAND CHEROKEE received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2017 JEEP GRAND CHEROKEE
Chrysler (FCA US, LLC) has issued 63 technical service bulletins (TSBs) for the 2017 JEEP GRAND CHEROKEE. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
S1925000008 — ELECTRICAL SYSTEM
Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Codes (DTCs) P208B ? Reductant Pump 1 Control Performance, and/or P20E8 ? Reductant Pressure Too Low, Set.
0807322 — ELECTRICAL SYSTEM
Memory Seat Module (MSM) Updates
76971 — FUEL SYSTEM, DIESEL
Warranty Bulletin D-21-11 (X95) 3.0L Diesel Crankshaft Tone Wheel - 2014 - 2018 Jeep Grand Cherokee (WK)
14-008-21 — ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR
3.0L Diesel Crankshaft Tone Wheel Loss of Signal - X95 Warranty Extension This bulletin involves replacing the crankshaft tone wheel. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set :P0335-00...
S1925000008 — SERVICE BRAKES, HYDRAULIC
Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Codes (DTCs) P208B ? Reductant Pump 1 Control Performance, and/or P20E8 ? Reductant Pressure Too Low, Set.
S2109000003 — ELECTRICAL SYSTEM:STARTER ASSEMBLY
Vehicle Cranks But Does Not Start Additional Diagnostics.
S1908000107 — STRUCTURE:BODY:HATCHBACK/LIFTGATE
Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
S1708000055 Rev. — ELECTRICAL SYSTEM
Overcharging/Undercharging DTC?s Interior And Exterior Lamps Flicker, Electronic Stop/Start (ESS) Operates Intermittently, Crank No Start, Vehicle Will Not Restart After ESS Stop
S1708000279 Rev. — ELECTRICAL SYSTEM
Cluster Message Center Losing MPG Numbers
S1708000279 Rev. — FUEL SYSTEM, GASOLINE
Cluster Message Center Losing MPG Numbers
Showing 10 of 63 technical service bulletins.
NHTSA Investigations for the 2017 JEEP GRAND CHEROKEE
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the JEEP GRAND CHEROKEE
- 2012 JEEP GRAND CHEROKEE — 2,312 complaints
- 2013 JEEP GRAND CHEROKEE — 1,101 complaints
- 2014 JEEP GRAND CHEROKEE — 3,358 complaints
- 2015 JEEP GRAND CHEROKEE — 1,718 complaints
- 2016 JEEP GRAND CHEROKEE — 428 complaints
- 2017 JEEP GRAND CHEROKEE (current)
- 2018 JEEP GRAND CHEROKEE — 1,152 complaints
- 2019 JEEP GRAND CHEROKEE — 506 complaints
- 2020 JEEP GRAND CHEROKEE — 319 complaints
- 2021 JEEP GRAND CHEROKEE — 635 complaints
- 2022 JEEP GRAND CHEROKEE — 393 complaints
Other JEEP Models
- JEEP WRANGLER — 21,806 total complaints
- JEEP CHEROKEE — 20,448 total complaints
- JEEP LIBERTY — 11,694 total complaints
- JEEP COMPASS — 5,865 total complaints
- JEEP PATRIOT — 4,351 total complaints
- JEEP COMMANDER — 3,920 total complaints
- JEEP RENEGADE — 3,408 total complaints
- JEEP WRANGLER 4-DR 4X4 — 1,812 total complaints