2017 JAGUAR XJ — Problems, Recalls & Safety Data
N/A
Safety Rating
3
Owner Complaints
3
Recalls
37
Service Bulletins
0
Investigations
Overview of the 2017 JAGUAR XJ
The 2017 JAGUAR XJ has received a total of 3 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 4 recall campaigns affecting this vehicle, covering issues with AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE, AIR BAGS:FRONTAL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. 37 technical service bulletins have been issued by Jaguar Land Rover North America, LLC for this model year. The most commonly reported problems involve the Electrical System (1 complaint), Electrical System Instrument Clusterpanel (1 complaint), and Exterior Lighting (1 complaint).
Recalls for the 2017 JAGUAR XJ
NHTSA has recorded 4 recalls for the 2017 JAGUAR XJ, potentially affecting up to 7,076 vehicles.
Recall 20V557000 — AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE
| 12 vehicles affected
Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.
Consequence: Failure of the air bags to deploy properly increases the risk of injury in a crash.
Remedy: Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.
View full details →Recall 20V557000 — AIR BAGS:FRONTAL
| 12 vehicles affected
Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2010-2011 and 2017 XJ vehicles. The Restraint Control Module (RCM) software may cause the frontal air bags to deploy improperly in the event of a frontal impact crash.
Consequence: Failure of the air bags to deploy properly increases the risk of injury in a crash.
Remedy: Jaguar will notify owners, and dealers will update the RCM software, free of charge. The recall began October 7, 2020. Owners may contact Jaguar customer service at 1-800-369-1000. Jaguar's number for this recall is H294.
View full details →Recall 17V678000 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
| 7,036 vehicles affected
Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2017-2018 Jaguar XF and F-Pace, 2016-2017 Jaguar XJ and 2018 Jaguar XE vehicles. The instrument cluster (IC) may intermittently go blank.
Consequence: A blank instrument cluster will not show important information like vehicle speed, increasing the risk of a crash.
Remedy: Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall is expected to begin December 19, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is H056.
View full details →Recall 16V943000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 16 vehicles affected
Defect: Jaguar Land Rover North America, LLC (Jaguar) is recalling certain model year 2016-2017 Jaguar XJ vehicles manufactured September 12, 2016, to October 26, 2016. The affected vehicles have a front passenger air bag inflator initiator that may fail to ignite during a crash, preventing the air bag from deploying.
Consequence: In the event of a crash of sufficient severity, the front passenger air bag may not deploy as required, increasing the risk of injury.
Remedy: Jaguar will notify owners, and dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 20, 2017. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar's number for this recall is J080.
View full details →Owner Complaints for the 2017 JAGUAR XJ
3 complaints have been filed with NHTSA for the 2017 JAGUAR XJ. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 1 | 0 | 0 | 0 | 0 |
| Electrical System Instrument Clusterpanel | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
TL* THE CONTACT OWNS A 2017 JAGUAR XJ. WHILE DRIVING 75 MPH, THE STEERING WHEEL, SEATS, AND EXTERIOR MIRRORS RETURNED TO THEIR DEFAULT POSITIONS. THE VEHICLE WAS TAKEN TO JAGUAR BETHESDA (11617 OLD GEORGETOWN RD #100, NORTH BETHESDA, MD 20852, (301) 263-6377), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS NOT AVAILABLE.
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR THE OWNER TO CALL ME BACK AS NO ONE FROM SERVICE HAS REACHED BACK OUT TO SCHEDULE MY APPOINTMENT. I HAVE HAD THE RECEPTIONISTS HAND WRITE NOTES TO THE SERVICE MANAGERS AS WELL AS THE OWNER BUT STILL NO CALL BACKS. IN THE MEANTIME I HAVE ATTEMPTED TO CALL JAGUAR CORPORATE WITH THE SAME TREATMENT AND RESPONSE ABOUT A RATHER SERIOUS ISSUE, I HAVE LEFT NUMEROUS VOICEMAILS FOR THEIR EXECUTIVE SUITE AS WELL AS 2 OTHER PEOPLE TO HEAR BACK BUT HAVE HEARD NOTHING IN 3 WEEKS, IT SICKENS ME TO KNOW THAT EVERY TIME MY WIFE GETS IN THE CAR THAT IT COULD BE A SAFETY ISSUE BUT DUE TO THE FACT THAT THINGS HAVE TO BE ACCOMPLISHED AND I TRAVEL WE UNFORTUNATELY DO NOT HAVE A CHOICE. JAGUAR HAS BEEN COMPLETELY NON RESPONSIVE ABOUT THIS ISSUE WHILE ALSO BEING NEGLIGENT OF ANY RESPONSIBILITY ON FIXING IT. I AM REACHING OUT HERE MORE OUT OF DESPERATION AS I HAVE TRIED MULTIPLE AVENUES WITH THE SAME RESULT. ANY HELP IS APPRECIATED AS WE DO NOT FEEL SAFE DRIVING THE VEHICLE.
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR THE OWNER TO CALL ME BACK AS NO ONE FROM SERVICE HAS REACHED BACK OUT TO SCHEDULE MY APPOINTMENT. I HAVE HAD THE RECEPTIONISTS HAND WRITE NOTES TO THE SERVICE MANAGERS AS WELL AS THE OWNER BUT STILL NO CALL BACKS. IN THE MEANTIME I HAVE ATTEMPTED TO CALL JAGUAR CORPORATE WITH THE SAME TREATMENT AND RESPONSE ABOUT A RATHER SERIOUS ISSUE, I HAVE LEFT NUMEROUS VOICEMAILS FOR THEIR EXECUTIVE SUITE AS WELL AS 2 OTHER PEOPLE TO HEAR BACK BUT HAVE HEARD NOTHING IN 3 WEEKS, IT SICKENS ME TO KNOW THAT EVERY TIME MY WIFE GETS IN THE CAR THAT IT COULD BE A SAFETY ISSUE BUT DUE TO THE FACT THAT THINGS HAVE TO BE ACCOMPLISHED AND I TRAVEL WE UNFORTUNATELY DO NOT HAVE A CHOICE. JAGUAR HAS BEEN COMPLETELY NON RESPONSIVE ABOUT THIS ISSUE WHILE ALSO BEING NEGLIGENT OF ANY RESPONSIBILITY ON FIXING IT. I AM REACHING OUT HERE MORE OUT OF DESPERATION AS I HAVE TRIED MULTIPLE AVENUES WITH THE SAME RESULT. ANY HELP IS APPRECIATED AS WE DO NOT FEEL SAFE DRIVING THE VEHICLE.
Safety Rating for the 2017 JAGUAR XJ
NHTSA has not yet tested the 2017 JAGUAR XJ in its New Car Assessment Program.
Technical Service Bulletins for the 2017 JAGUAR XJ
Jaguar Land Rover North America, LLC has issued 37 technical service bulletins (TSBs) for the 2017 JAGUAR XJ. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
SFCC_MAR2025_17 — SERVICE BRAKES
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster.
SFCC_AUG2021_38 — POWER TRAIN
Customer states harsh shift, transmission warning lamp.
SSM74589 — FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
SSM74490 — EQUIPMENT
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
SFCC-JUN19-Slide — EQUIPMENT
Popping sound or crackling noise from the audio system while in use.
SFCC_APRIL19_Sli — EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
The yellow reflector in the headlamp assembly is delaminating
SSM74309Attachme — ENGINE
Malfunction Indicator Lamp (MIL) illuminated. DTC P242B-64 logged in Powertrain Control Module (PCM). Issue applies to AJ20-D4 engine only.
SSM74171 — EQUIPMENT
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start.
JTB00619NAS2.2 — STRUCTURE:BODY:HOOD
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
JTB00619NAS2.3 — LATCHES/LOCKS/LINKAGES:HOOD:LATCH
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Showing 10 of 37 technical service bulletins.
NHTSA Investigations for the 2017 JAGUAR XJ
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the JAGUAR XJ
- 2012 JAGUAR XJ — 10 complaints
- 2013 JAGUAR XJ — 10 complaints
- 2014 JAGUAR XJ — 15 complaints
- 2015 JAGUAR XJ — 15 complaints
- 2016 JAGUAR XJ — 6 complaints
- 2017 JAGUAR XJ (current)
- 2018 JAGUAR XJ — 1 complaint
- 2019 JAGUAR XJ — 0 complaints
- 2020 JAGUAR XJ — 0 complaints
- 2021 JAGUAR XJ — 0 complaints
- 2022 JAGUAR XJ — 0 complaints
Other JAGUAR Models
- JAGUAR S-TYPE — 655 total complaints
- JAGUAR XF — 520 total complaints
- JAGUAR X-TYPE — 472 total complaints
- JAGUAR I-PACE — 260 total complaints
- JAGUAR XJ8 — 235 total complaints
- JAGUAR F-PACE — 184 total complaints
- JAGUAR XJ6 — 177 total complaints
- JAGUAR XK8 — 149 total complaints