NHTSA Complaint #11152981 — 2017 JAGUAR XJ

I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR THE OWNER TO CALL ME BACK AS NO ONE FROM SERVICE HAS REACHED BACK OUT TO SCHEDULE MY APPOINTMENT. I HAVE HAD THE RECEPTIONISTS HAND WRITE NOTES TO THE SERVICE MANAGERS AS WELL AS THE OWNER BUT STILL NO CALL BACKS. IN THE MEANTIME I HAVE ATTEMPTED TO CALL JAGUAR CORPORATE WITH THE SAME TREATMENT AND RESPONSE ABOUT A RATHER SERIOUS ISSUE, I HAVE LEFT NUMEROUS VOICEMAILS FOR THEIR EXECUTIVE SUITE AS WELL AS 2 OTHER PEOPLE TO HEAR BACK BUT HAVE HEARD NOTHING IN 3 WEEKS, IT SICKENS ME TO KNOW THAT EVERY TIME MY WIFE GETS IN THE CAR THAT IT COULD BE A SAFETY ISSUE BUT DUE TO THE FACT THAT THINGS HAVE TO BE ACCOMPLISHED AND I TRAVEL WE UNFORTUNATELY DO NOT HAVE A CHOICE. JAGUAR HAS BEEN COMPLETELY NON RESPONSIVE ABOUT THIS ISSUE WHILE ALSO BEING NEGLIGENT OF ANY RESPONSIBILITY ON FIXING IT. I AM REACHING OUT HERE MORE OUT OF DESPERATION AS I HAVE TRIED MULTIPLE AVENUES WITH THE SAME RESULT. ANY HELP IS APPRECIATED AS WE DO NOT FEEL SAFE DRIVING THE VEHICLE.