2014 INFINITI QX60 — Problems, Recalls & Safety Data
5/5
Safety Rating
266
Owner Complaints
7
Recalls
52
Service Bulletins
0
Investigations
Overview of the 2014 INFINITI QX60
The 2014 INFINITI QX60 has received a total of 266 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 10 recall campaigns affecting this vehicle, covering issues with AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS:FRONTAL. 52 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Power Train (97 complaints), Engine (28 complaints), and Unknown Or Other (28 complaints).
Recalls for the 2014 INFINITI QX60
NHTSA has recorded 10 recalls for the 2014 INFINITI QX60, potentially affecting up to 5,753,469 vehicles.
Recall 16V244000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 3,296,947 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the...
Consequence: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace...
View full details →Recall 15V681000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 919 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as...
Consequence: If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 15V681000 — AIR BAGS:FRONTAL
| 919 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as...
Consequence: If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 15V033000 — STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
| 170,665 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18, 2013, to November 18, 2013, 2013 Infiniti JX35 vehicles manufactured November 29, 2011, to June 14, 2013, and 2014 QX60 vehicles manufactured May 16, 2013, to November 18, 2013, and...
Consequence: If the primary hood latch is released and the secondary latch fails during operation of the vehicle, it could cause the hood to open during vehicle operation impairing the driver's vision, increasing the risk of a vehicle crash.
Remedy: Nissan will notify owners, and dealers will modify the angle of the hood release mechanism to provide additional length to the release cable, free of charge. The recall began on March 9, 2015. Owners may contact Nissan customer service at...
View full details →Recall 15V012000 — SERVICE BRAKES
| 893 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2014-2015 Nissan Pathfinder and Infiniti QX60 vehicles manufactured August 14, 2014, to November 5, 2014, and 2014-2015 Nissan Rogue vehicles manufactured August 12, 2014, to November 15, 2014. During the assembly process, the front wheel hub assembly fasteners may not have been properly torqued.
Consequence: The under-torqued fasteners may result in a brake caliper separating from the wheel assembly causing a reduction in braking performance or reduced steering control. These conditions increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect the vehicles and tighten any loose bolts to the proper specification, free of charge. The recall began February 2, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
View full details →Recall 14V229000 — WHEELS:LUGS/NUTS/BOLTS/STUDS
| 334 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Pathfinder and Rogue vehicles and 2014 Infiniti QX60 vehicles. The right side wheels of the affected vehicles may have one lug nut each that was not properly tightened.
Consequence: If the lug nut becomes loose from not being properly tightened, it may fall off, allowing the other lug nuts to become loose, possibly resulting in a wheel separation, and increasing the risk of a crash.
Remedy: Nissan will notify owners, and dealers will inspect and tighten any loose lug nuts to the correct specification, free of charge. The recall is expected to begin by the end of June 2014. Owners may contact Nissan customer service at...
View full details →Recall 14V138000 — ELECTRICAL SYSTEM:SOFTWARE
| 989,701 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Consequence: If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 14V138000 — AIR BAGS:FRONTAL
| 989,701 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Consequence: If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 13V445000 — ELECTRICAL SYSTEM:SOFTWARE
| 151,695 vehicles affected
Defect: Nissan is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured April 18, 2012, through September 20, 2013; model year 2013 Infiniti JX35 vehicles manufactured September 15, 2011, through January 16, 2013; and model year 2014 Infiniti QX60 vehicles manufactured January 17, 2013, through September 20, 2013. In the affected vehicles, during light braking on rough roads, the antilock brake...
Consequence: The increased stopping distance may increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will reprogram the ABS, free of charge. The recall began on November 18, 2013. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 13V445000 — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
| 151,695 vehicles affected
Defect: Nissan is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured April 18, 2012, through September 20, 2013; model year 2013 Infiniti JX35 vehicles manufactured September 15, 2011, through January 16, 2013; and model year 2014 Infiniti QX60 vehicles manufactured January 17, 2013, through September 20, 2013. In the affected vehicles, during light braking on rough roads, the antilock brake...
Consequence: The increased stopping distance may increase the risk of a crash.
Remedy: Nissan will notify owners, and dealers will reprogram the ABS, free of charge. The recall began on November 18, 2013. Owners may contact Nissan at 1-800-647-7261.
View full details →Owner Complaints for the 2014 INFINITI QX60
266 complaints have been filed with NHTSA for the 2014 INFINITI QX60. Below is a breakdown by vehicle component.
Most Recent Complaints
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and shut off. Then it cranked back up. Then it shut off. It did that several times. Smoke started pouring out from under the hood. I was barely able to get the car off the road and into a parking lot before it completely died and stopped cranking and stalling. I immediately got my family out of the car and had them run to safety. There was several other family’s with their children who had also just been picked up all around us. So I ran to car and popped the hood. There was so much electrical smoke coming out from driver side area. It appeared to be coming from the hybrid high voltage system under the ECM. I quickly disconnected the negative terminal on the 12v battery to shut down the electrical systems on the car. I have called Infiniti and I am dropping car off tomorrow to have a full inspection done to find out what happened. I am reaching out to you because I know that there is documented reports of this exact thing happening to other cars and that there was a recall R21B4 that they did a software update for. I believe that that update did not work to prevent this catastrophic event from happening. I don’t know if they will try to act like this was not related to the recall so I am trying to cover all my bases here by filing this complaint with y’all as well. I also have an open claim with Infiniti corporate. They are trying to just say that I no longer have a warranty for my car but this is a safety concern not just a warranty issue. I will be taking my car to Infiniti Clear Lake in Houston Texas tomorrow for them to look at it.
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle with these open recalls and multiple "Red Alert" mechanical leaks in the engine, transmission, and fuel systems. Only 588 miles after delivery, on Dec 26, 2025, the vehicle suffered a catastrophic cooling system failure (the radiator and transmission cooler) which demonstrated that the vehicle was not safe or roadworthy. The Service Manager admitted on January 6, 2026, that the radiator was defective and needed full replacement, which confirms the vehicle was sold with a pre-existing systemic failure
Safety Rating for the 2014 INFINITI QX60
The 2014 INFINITI QX60 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2014 INFINITI QX60
Nissan North America, Inc. has issued 52 technical service bulletins (TSBs) for the 2014 INFINITI QX60. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ITB21-023A — POWER TRAIN
TRANSFER ASSEMBLY SEAL REPLACEMENT FOR AWD FRONT DRIVE SHAFT REMOVAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-072H — POWER TRAIN
INFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024B — ELECTRICAL SYSTEM:SOFTWARE
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-026c — POWER TRAIN
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB13-055c — POWER TRAIN
CVT / TCM CALIBRATION DATA ?WRITE? PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB12-072e — EQUIPMENT
2013 JX35, 2014-2019 QX60, 2014-2017 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin applies to AWD (All-Wheel Drive) vehicles only. This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB18-026a — POWER TRAIN
CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
PC501 — ELECTRICAL SYSTEM:SOFTWARE
CVT Software Update/Warranty Extension Voluntary Service Campaign UPDATE April 6, 2018 Please discard earlier versions of this bulletin The announcement from December 7, 2016 has been revised to include: - The campaign repair has been revised to be software update only - Retailers must submit any open campaign claims for...
ITB16-048c — POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard all previous versions of this bulletin.
ITB17-042a — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
Showing 10 of 52 technical service bulletins.
NHTSA Investigations for the 2014 INFINITI QX60
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the INFINITI QX60
- 2014 INFINITI QX60 (current)
- 2015 INFINITI QX60 — 124 complaints
- 2016 INFINITI QX60 — 35 complaints
- 2017 INFINITI QX60 — 96 complaints
- 2018 INFINITI QX60 — 51 complaints
- 2019 INFINITI QX60 — 52 complaints
Other INFINITI Models
- INFINITI G35 — 1,851 total complaints
- INFINITI G37 — 718 total complaints
- INFINITI QX56 — 700 total complaints
- INFINITI Q50 — 687 total complaints
- INFINITI FX35 — 576 total complaints
- INFINITI M35 — 568 total complaints
- INFINITI QX4 — 386 total complaints
- INFINITI M45 — 372 total complaints