2015 INFINITI Q50 — Problems, Recalls & Safety Data
5/5
Safety Rating
174
Owner Complaints
3
Recalls
27
Service Bulletins
0
Investigations
Overview of the 2015 INFINITI Q50
The 2015 INFINITI Q50 has received a total of 174 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 10 recall campaigns affecting this vehicle, covering issues with POWER TRAIN:DRIVELINE:DRIVESHAFT. 27 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Power Train (34 complaints), Steering (25 complaints), and Air Bags (19 complaints).
Recalls for the 2015 INFINITI Q50
NHTSA has recorded 10 recalls for the 2015 INFINITI Q50, potentially affecting up to 3,403,865 vehicles.
Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 16V430000 — STEERING:AUTOMATED/ADAPTIVE STEERING
| 28,182 vehicles affected
Defect: Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Consequence: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
View full details →Recall 16V430000 — STEERING:ELECTRIC POWER ASSIST SYSTEM
| 28,182 vehicles affected
Defect: Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Consequence: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
View full details →Recall 16V244000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 3,296,947 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the...
Consequence: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace...
View full details →Owner Complaints for the 2015 INFINITI Q50
174 complaints have been filed with NHTSA for the 2015 INFINITI Q50. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Power Train | 34 | 0 | 1 | 0 | 0 |
| Steering | 25 | 3 | 0 | 1 | 0 |
| Air Bags | 19 | 9 | 0 | 9 | 0 |
| Vehicle Speed Control | 19 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 17 | 1 | 0 | 1 | 0 |
| Electrical System | 16 | 1 | 1 | 1 | 0 |
| Service Brakes | 12 | 5 | 0 | 2 | 0 |
| Engine | 8 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 3 | 1 | 0 | 0 | 0 |
| Seats | 3 | 1 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 2 | 1 | 0 | 0 | 0 |
| Exterior Lighting | 2 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 0 | 1 | 0 | 0 |
| Structurebody | 2 | 0 | 0 | 0 | 0 |
| Tires | 2 | 0 | 0 | 0 | 0 |
| Wheels | 2 | 0 | 0 | 0 | 0 |
| Engine And Engine Cooling | 1 | 0 | 1 | 0 | 0 |
| Exterior Lightingheadlights | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 0 | 0 | 0 | 0 |
| Seat Beltsfrontbuckle Assembly | 1 | 0 | 0 | 0 | 0 |
| Seat Beltsfrontretractor | 1 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Transmission Control Body. Lost of speed during driving which put me in danger of being hit from behind on the highway. The car was scanned and came up the code P0500 and P0720.
The door lock of the driver's door is stuck in the locked position and the door cannot be unlocked or opened. It will not unlock using the key fob, nor with the manual control inside the door, nor with the emergency key from outside the car. This could trap an inured driver inside the car in the event of an accident. The car has not yet been inspected by anyone. There was no warning lamps or messages prior to the failure. Earlier that same day the door failed to open while in gear but did so when I shifted to park. As this car was very recently purchased by me and I am still learning about it, I failed to recognize this a symptom of an impending failure. Regardless of that warning, total failure occurred the same day. As a graduate engineer who has worked in engineering related fields for more then 50 years I can recognize that a failure mode such as this is both a health and safety hazard to occupants in the event of an accident and a design defect that should not be allowed to be sold to the general public. Thank you for any consideration you give this complaint.
Was making a left turn when the steering stopped working and the motor lost power, the adaptive steering quit working after approximately 15 mins. I started the car and it was working. Went a half mile made a right turn and it went out again. Shut off the motor tried to start it and could not. 20 mins later it started and has been working since. Dealer couldn't find the problem and wouldn't fix it, they also said that their were no recalls but I know that is not true. Infiniti had a law suit brought against them for the adaptive steering issue. If they fixed it why doesn't it work right.
Unknown. Started to make left turn steering made loud banging noise then lost all power. Stepped on gas pedal would not go lost steering control and coasted to a stop. Adaptive steering went out. Almost got hit by on coming traffic.
Transmission valve body failed while driving which caused shifts to be limited. It could have caused an inability to shift at all, which is a safety issue. This issue has been inspected and confirmed by an independent shop. No warning signs were present before the failure. Furthermore, this issue is well known to Infiniti. It’s caused by breakdown of the transmission fluid overtime, causing a reduction in the cooling capacity of the fluid. But Infiniti says that the fluid should be lifetime. This overheating causes the TCM on the valve body to fail. If it failed while I was going at a highway speed I could have been injured.
Safety Rating for the 2015 INFINITI Q50
The 2015 INFINITI Q50 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★★ (5/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2015 INFINITI Q50
Nissan North America, Inc. has issued 27 technical service bulletins (TSBs) for the 2015 INFINITI Q50. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ITB10-074B — SERVICE BRAKES
ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-013C — LANE DEPARTURE: BLIND SPOT DETECTION
AEB WARNING LIGHT BLINKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB14-017B — ELECTRICAL SYSTEM
2014 â 2015 Q50; CONFIGURING INFINITI INTOUCH SYSTEM This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-040 — POWER TRAIN
2014-2015 Q50; MIL ON WITH DTC P0720 AND MAY HAVE HARSH SHIFTING AND/OR LACK OF POWER SERVICE INFORMATION If DTC P0720 OUTPUT SPEED SENSOR is stored, follow the diagnostic procedure in the ESM. If the diagnosis leads to output speed sensor replacement, replace the control valve. Do NOT replace the...
ITB17-030 — EQUIPMENT:ELECTRICAL
2014-2016 Q50; OCCUPANT CLASSIFICATION SYSTEM RETROFIT SERVICE INFORMATION The information in this bulletin is provided for customers who have concerns with their vehicle's Occupant Classification System (OCS) operation after all campaigns have been completed. Follow the steps in this bulletin to determine if this OCS retrofit procedure is applicable to...
ITB16-037 — EQUIPMENT:APPLIANCE:AIR CONDITIONER
"2014-2016 Q50; INCORRECT DIFFERENCE IN HVAC VENT TEMPERATURES IF YOU CONFIRM: THE DRIVER SIDE VENT IS WARMER BY 10°F OR MORE THAN THE PASSENGER SIDE WITH THE HVACS DUAL TEMP MODE SELECTED AND THE A/C SET ON BOTH SIDES AT 60°F. - THIS INCIDENT, IF IT SHOULD OCCUR, MAY BE...
ITB16021 — EQUIPMENT
2014 - 2015 Q50; THEFT ALARM SOUNDS WHEN VEHICLE IS LOCKED, UNLOCKED, OR DOOR/TRUNK OPENED
EL16-014 — ELECTRICAL SYSTEM
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
PC405A — LATCHES/LOCKS/LINKAGES
Infiniti would like to remind retailers that the ?Q50 Client Appreciation? program (PC405) will expire on January 30th, 2016. Vehicles serviced on or after that date will no longer be eligible for the program.
P5323A — ELECTRICAL SYSTEM
12-volt batteries necessary for replacement under P5323 or P5326 are currently on back order. We expect additional parts to arrive in late April.
Showing 10 of 27 technical service bulletins.
NHTSA Investigations for the 2015 INFINITI Q50
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the INFINITI Q50
- 2014 INFINITI Q50 — 252 complaints
- 2015 INFINITI Q50 (current)
- 2016 INFINITI Q50 — 51 complaints
- 2017 INFINITI Q50 — 86 complaints
- 2018 INFINITI Q50 — 60 complaints
- 2019 INFINITI Q50 — 45 complaints
- 2020 INFINITI Q50 — 4 complaints
Other INFINITI Models
- INFINITI G35 — 1,851 total complaints
- INFINITI QX60 — 772 total complaints
- INFINITI G37 — 718 total complaints
- INFINITI QX56 — 700 total complaints
- INFINITI FX35 — 576 total complaints
- INFINITI M35 — 568 total complaints
- INFINITI QX4 — 386 total complaints
- INFINITI M45 — 372 total complaints