2014 INFINITI Q50 — Problems, Recalls & Safety Data
5/5
Safety Rating
252
Owner Complaints
5
Recalls
105
Service Bulletins
0
Investigations
Overview of the 2014 INFINITI Q50
The 2014 INFINITI Q50 has received a total of 252 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. There have been 14 recall campaigns affecting this vehicle, covering issues with POWER TRAIN:DRIVELINE:DRIVESHAFT. 105 technical service bulletins have been issued by Nissan North America, Inc. for this model year. The most commonly reported problems involve the Steering (78 complaints), Electrical System (41 complaints), and Power Train (18 complaints).
Recalls for the 2014 INFINITI Q50
NHTSA has recorded 14 recalls for the 2014 INFINITI Q50, potentially affecting up to 5,383,313 vehicles.
Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 24V470000 — POWER TRAIN:DRIVELINE:DRIVESHAFT
| 7,222 vehicles affected
Defect: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
View full details →Recall 16V430000 — STEERING:AUTOMATED/ADAPTIVE STEERING
| 28,182 vehicles affected
Defect: Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Consequence: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
View full details →Recall 16V430000 — STEERING:ELECTRIC POWER ASSIST SYSTEM
| 28,182 vehicles affected
Defect: Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014-2016 Infiniti Q50 vehicles manufactured December 26, 2012, to December 11, 2015, and Infiniti Q50 Hybrid vehicles manufactured December 10, 2012, to December 17, 2015. The Direct Adaptive Steering system may experience an error at vehicle start up altering the vehicle's steering responsiveness and turning radius.
Consequence: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.
Remedy: Nissan will notify owners, and dealers will reprogram the Direct Adaptive Steering ECU software, free of charge. The recall began on August 12, 2016. Owners may contact Nissan customer service at 1-800-647-7261.
View full details →Recall 16V244000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
| 3,296,947 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the...
Consequence: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Remedy: Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace...
View full details →Recall 14V138000 — ELECTRICAL SYSTEM:SOFTWARE
| 989,701 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Consequence: If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 14V138000 — AIR BAGS:FRONTAL
| 989,701 vehicles affected
Defect: Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
Consequence: If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Remedy: Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.
View full details →Recall 13V588000 — STEERING:AUTOMATED/ADAPTIVE STEERING
| 23 vehicles affected
Defect: Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
Consequence: The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
Remedy: Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was...
View full details →Recall 13V588000 — STEERING:ELECTRIC POWER ASSIST SYSTEM
| 23 vehicles affected
Defect: Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
Consequence: The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
Remedy: Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was...
View full details →Owner Complaints for the 2014 INFINITI Q50
252 complaints have been filed with NHTSA for the 2014 INFINITI Q50. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Steering | 78 | 5 | 0 | 2 | 0 |
| Electrical System | 41 | 1 | 1 | 1 | 0 |
| Power Train | 18 | 1 | 0 | 0 | 0 |
| Air Bags | 16 | 4 | 0 | 4 | 0 |
| Unknown Or Other | 16 | 1 | 1 | 0 | 2 |
| Service Brakes | 13 | 1 | 0 | 0 | 0 |
| Engine | 12 | 0 | 0 | 1 | 0 |
| Vehicle Speed Control | 11 | 1 | 0 | 0 | 0 |
| Tires | 8 | 0 | 0 | 0 | 0 |
| Wheels | 6 | 1 | 0 | 1 | 0 |
| Electronic Stability Control Esc | 5 | 1 | 0 | 1 | 0 |
| Fuelpropulsion System | 3 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 3 | 2 | 1 | 0 | 2 |
| Seats | 3 | 0 | 1 | 0 | 0 |
| Suspension | 3 | 1 | 0 | 1 | 0 |
| Lane Departure Blind Spot Detection | 2 | 1 | 0 | 0 | 0 |
| Steeringelectric Power Assist System | 2 | 0 | 0 | 0 | 0 |
| Structurebody | 2 | 1 | 0 | 1 | 0 |
| Visibilitywiper | 2 | 0 | 0 | 0 | 0 |
| Back Over Prevention Camera System | 1 | 0 | 0 | 0 | 0 |
| Electrical Systemsoftware | 1 | 0 | 0 | 0 | 0 |
| Equipment Adaptivemobility | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 1 | 1 | 0 | 2 |
| Power Trainautomatic Transmission | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 1 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
MY CAR WAS DRIVING ALONG AND ALL OF A SUDDEN THE STEERING WHEEL GOT EXTREMLY TIGHT AND THE CAR WAS HARD TO STEER, I HAD TO PULL OVER TURN THE CAR OFF AND THE LIGHT WAS STILL ON, I WAS LIKE 2 MILES AWAY FROM MY HOUSE, TALKING TO A NEIGHBOR THAT HAS SAME CAR DIFFERENT YEAR, STATED TO CHECK RECALL HIS CALL DID THE SAMETHING YEARS AGO WHEN WE HAD A COLD (LOW TEMPERATURE) WINTER AND IT WAS REPLACED BY INFINITI DEALER. I NEVER HAD ANY ISSUE WITH THIS CAR UNTIL NOW.IT'S BEEN REALLY COLD. ALSO THIS CAR HAS ISSUES WHEN IT RAINS, IT DOESN'T WANT TO START, I HAVE CHECK OUT MANY VIDEOS STATING THE SUNROOF LEAKS OR TUBES FOR SUNROOF GETS CLOGGED AND LEAKS INTO THE BCM OR ECM SYSTEM CAUSES DAMAGE AND DASH LIGHTS. IM NOT A MECHANIC BUT I KNOW THAT THIS IS SOMETHING INFINITI/NISSIAN SHOULD HIGHLY LOOK INTO. JUST A GIRL,BUT I KNOW MULTIPLE PEOPLE SHOULDN'T BE POSTING THE SAME CONCERNS ON THEIR CARS AND IT'S NOT BEING LOOKED INTO
MY CAR WAS DRIVING ALONG AND ALL OF A SUDDEN THE STEERING WHEEL GOT EXTREMLY TIGHT AND THE CAR WAS HARD TO STEER, I HAD TO PULL OVER TURN THE CAR OFF AND THE LIGHT WAS STILL ON, I WAS LIKE 2 MILES AWAY FROM MY HOUSE, TALKING TO A NEIGHBOR THAT HAS SAME CAR DIFFERENT YEAR, STATED TO CHECK RECALL HIS CALL DID THE SAMETHING YEARS AGO WHEN WE HAD A COLD (LOW TEMPERATURE) WINTER AND IT WAS REPLACED BY INFINITI DEALER. I NEVER HAD ANY ISSUE WITH THIS CAR UNTIL NOW.IT'S BEEN REALLY COLD. ALSO THIS CAR HAS ISSUES WHEN IT RAINS, IT DOESN'T WANT TO START, I HAVE CHECK OUT MANY VIDEOS STATING THE SUNROOF LEAKS OR TUBES FOR SUNROOF GETS CLOGGED AND LEAKS INTO THE BCM OR ECM SYSTEM CAUSES DAMAGE AND DASH LIGHTS. IM NOT A MECHANIC BUT I KNOW THAT THIS IS SOMETHING INFINITI/NISSIAN SHOULD HIGHLY LOOK INTO. JUST A GIRL,BUT I KNOW MULTIPLE PEOPLE SHOULDN'T BE POSTING THE SAME CONCERNS ON THEIR CARS AND IT'S NOT BEING LOOKED INTO
Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.
Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.
The contact owns a 2014 Infiniti Q50. The contact stated that while driving at an undisclosed speed, the steering wheel felt loose and made an abnormal knocking sound while making a turn. There was no warning light illuminated. The contact was able to manually move the steering column from underneath the steering wheel. The vehicle was taken to an independent mechanic, who retrieved DTC: C1130 and C1138. The mechanic informed the contact that the failure could be related to the steering column, but a more detailed inspection of the steering system was needed to confirm the cause of the failure. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,850.
Safety Rating for the 2014 INFINITI Q50
The 2014 INFINITI Q50 received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★☆ (4/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★★ (5/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2014 INFINITI Q50
Nissan North America, Inc. has issued 105 technical service bulletins (TSBs) for the 2014 INFINITI Q50. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ITB19-024B — AIR BAGS
DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB14-059B — EQUIPMENT
INTELLIGENT KEY DOES NOT WORK INTERMITTENTLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
ITB14-043b — ELECTRICAL SYSTEM
CUSTOMER SATISFACTION INITIATIVE 2014 Q50 AUDIO SOFTWARE UPDATE Service Campaign ID # P4248 is no longer active. ï· Repair orders opened after this bulletinâs published date are no longer eligible for reimbursement under Campaign ID # P4248. Please discard all previous versions of ITB14-043.
ITB17-042c — EQUIPMENT ADAPTIVE/MOBILITY
INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ITB13-026k — EQUIPMENT
2014-2017 INFINITI; DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
ITB19-024 — ELECTRICAL SYSTEM
DTC B00A0-00 STORED IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed And The following screen will display: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. ï· Refer to SERVICE PROCEDURE on...
ITB18-021 — ELECTRICAL SYSTEM
DAST CALIBRATION (MODE1) INCOMPLETE OR C13E9-00/C13EB-00 UNABLE TO ERASE This bulletin applies only to vehicles equipped with Direct Adaptive Steering (DAST). SERVICE INFORMATION This bulletin has information for two services for which a technician may need additional help: - While performing DAST CALIBRATION (MODE1), the calibration may stop or will...
ITB13-026g — ELECTRICAL SYSTEM
DISPLAY CONTROL UNIT REPLACEMENT This bulletin has been amended. The Applied Vehicles section and Part 1 of the Service Procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
ITB09-039e — VISIBILITY:WINDSHIELD
WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
ITB16-014 — ELECTRICAL SYSTEM
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Showing 10 of 105 technical service bulletins.
NHTSA Investigations for the 2014 INFINITI Q50
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the INFINITI Q50
- 2014 INFINITI Q50 (current)
- 2015 INFINITI Q50 — 174 complaints
- 2016 INFINITI Q50 — 51 complaints
- 2017 INFINITI Q50 — 86 complaints
- 2018 INFINITI Q50 — 60 complaints
- 2019 INFINITI Q50 — 45 complaints
Other INFINITI Models
- INFINITI G35 — 1,851 total complaints
- INFINITI QX60 — 772 total complaints
- INFINITI G37 — 718 total complaints
- INFINITI QX56 — 700 total complaints
- INFINITI FX35 — 576 total complaints
- INFINITI M35 — 568 total complaints
- INFINITI QX4 — 386 total complaints
- INFINITI M45 — 372 total complaints