2015 HONDA CROSSTOUR — Problems, Recalls & Safety Data

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N/A

Safety Rating

28

Owner Complaints

3

Recalls

ACTIVE RECALL

15

Service Bulletins

0

Investigations

Overview of the 2015 HONDA CROSSTOUR

The 2015 HONDA CROSSTOUR has received a total of 28 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE, AIR BAGS:SIDE/WINDOW. 15 technical service bulletins have been issued by Honda (American Honda Motor Co.) for this model year. The most commonly reported problems involve the Electrical System (8 complaints), Electrical Systemstarter Assembly (5 complaints), and Power Train (3 complaints).

Recalls for the 2015 HONDA CROSSTOUR

NHTSA has recorded 3 recalls for the 2015 HONDA CROSSTOUR, potentially affecting up to 1,366,213 vehicles.

Recall 19V502000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

| 9,555 vehicles affected

Defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a...

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.

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Recall 18V661000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

| 1,355,406 vehicles affected

Defect: Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S....

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.

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Recall 14V788000 — AIR BAGS:SIDE/WINDOW

| 1,252 vehicles affected

Defect: American Honda Motor Co. (Honda) is recalling certain model year 2015 Crosstour 4 Cylinder vehicles manufactured October 1, 2014, to November 4, 2014, Crosstour V6 2WD vehicles manufactured September 30, 2014, to November 13, 2014, and Crosstour V6 4WD vehicles manufactured September 30, 2014, to November 18, 2014. The inflator tube for the side curtain air bag may have been...

Consequence: If the side curtain air bag does not properly inflate, it can affect the performance of the air bag in the event of a vehicle crash, increasing the risk of occupant injury.

Remedy: Honda will notify owners, and dealers will replace the left and/or right side curtain air bags, free of charge. The recall begn January 30, 2015. Owners may contact Honda customer service at 1-310-783-2000. Honda's number for this recall is JN0,...

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Owner Complaints for the 2015 HONDA CROSSTOUR

28 complaints have been filed with NHTSA for the 2015 HONDA CROSSTOUR. Below is a breakdown by vehicle component.

Most Recent Complaints

#11711131 | ELECTRICAL SYSTEM | | 90,000 miles
The contact owns a 2015 Honda Crosstour. The contact stated that the vehicle failed to start intermittently. The contact stated that several attempts were needed before the vehicle started. The failure had occurred 5 times. The vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The starter was replaced, and the vehicle operated as needed temporarily, before the failure reoccurred. The contact had discovered a TSB for the failure of 2013 and 2014 model vehicles. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000. The VIN was not available.
#11684694 | STRUCTURE:BODY | | N/A miles
I noticed paint peeling several years ago. It has progressively gotten worse. It is peeling in more places than can easily be repaired. A quick internet search indicates there is a class action lawsuit for this very problem. My vehicle is the affected white color. This significantly reduces the value of my low mileage vehicle.
#11604921 | SERVICE BRAKES | | N/A miles
I was coming to a stop at a curb and was braking to reduce speed and stop. With my foot in the brake the car began accelerating and lunged forward. I quickly pulled my foot off the brake and pressed the brake again and this time it stopped. This is the second time this has happened in this car. This behavior is extremely unsafe and makes me reluctant to drive the car again. Had someone or something been in my direct path I would have certainly hit it. I have not been able to reproduce the issue and it has not been inspected by a mechanic at this point. There were no warning lights, sensors, or sounds.
#11603817 | ELECTRICAL SYSTEM:STARTER ASSEMBLY | | N/A miles
The contact owns a 2015 Honda Crosstour. The contact stated that upon starting the vehicle, there was an abnormal grinding sound coming from the engine compartment. The vehicle returned to normal functionality, but the failure became a regular occurrence. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 16-002. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
#11602327 | ELECTRICAL SYSTEM:STARTER ASSEMBLY | | 115,000 miles
The contact owns a 2015 Honda Crosstour. The contact stated that upon attempting to start the vehicle, the failed to respond as intended. The contact stated that after several attempts, the vehicle was started. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the starter was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.

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Safety Rating for the 2015 HONDA CROSSTOUR

NHTSA has not yet tested the 2015 HONDA CROSSTOUR in its New Car Assessment Program.

Technical Service Bulletins for the 2015 HONDA CROSSTOUR

Honda (American Honda Motor Co.) has issued 15 technical service bulletins (TSBs) for the 2015 HONDA CROSSTOUR. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

APaS07082019905 — STRUCTURE

Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

AER19050A — STRUCTURE

Engineering Request for Investigation - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any...

APaS05242019905 — STRUCTURE

Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2014-2015 Crosstours with a customer complaint of paint peel (NH603P White Diamond Pearl). To fully understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

A18070B — EQUIPMENT ADAPTIVE/MOBILITY

Servicenews article - If the On Demand Multi-Use Display? (ODMD) isn't responding to touch or is freezing up, the reason could be there's debris lodged in the gap between the touch screen and the bezel. Lodged debris contacting the screen can cause a false input, resulting in this issue. And...

A17-041 — EQUIPMENT

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission...

A17-042 — EQUIPMENT

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission...

A17-041 — POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission...

A17-042 — POWER TRAIN

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission...

A17-042 — POWER TRAIN:AUTOMATIC TRANSMISSION

Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission...

A16-012 — EQUIPMENT

SERVICE BULLETIN - AT COLD START-UP, THE ENGINE RATTLES LOUDLY FOR ABOUT 2 SECONDS. THIS MAY BE INTERMITTENT AND OCCURS WHEN THE OUTSIDE TEMPERATURE IS BELOW 40° F. THE VARIABLE VALVE TIMING CONTROL (VTC) ACTUATOR IS DEFECTIVE.

Showing 10 of 15 technical service bulletins.

NHTSA Investigations for the 2015 HONDA CROSSTOUR

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the HONDA CROSSTOUR

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Other HONDA Models

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