2013 HONDA CROSSTOUR — Problems, Recalls & Safety Data
N/A
Safety Rating
60
Owner Complaints
3
Recalls
15
Service Bulletins
0
Investigations
Overview of the 2013 HONDA CROSSTOUR
The 2013 HONDA CROSSTOUR has received a total of 60 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE. 15 technical service bulletins have been issued by Honda (American Honda Motor Co.) for this model year. The most commonly reported problems involve the Steering (21 complaints), Power Train (6 complaints), and Engine (5 complaints).
Recalls for the 2013 HONDA CROSSTOUR
NHTSA has recorded 3 recalls for the 2013 HONDA CROSSTOUR, potentially affecting up to 1,384,099 vehicles.
Recall 19V502000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 9,555 vehicles affected
Defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a...
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
View full details →Recall 19V378000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 19,138 vehicles affected
Defect: Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.
Consequence: An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.
Remedy: Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's...
View full details →Recall 18V661000 — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
| 1,355,406 vehicles affected
Defect: Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S....
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.
View full details →Owner Complaints for the 2013 HONDA CROSSTOUR
60 complaints have been filed with NHTSA for the 2013 HONDA CROSSTOUR. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Steering | 21 | 0 | 0 | 0 | 0 |
| Power Train | 6 | 0 | 0 | 0 | 0 |
| Engine | 5 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 4 | 0 | 0 | 0 | 0 |
| Service Brakes | 4 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 4 | 0 | 0 | 0 | 0 |
| Vehicle Speed Control | 4 | 0 | 0 | 0 | 0 |
| Electrical System | 3 | 0 | 0 | 0 | 0 |
| Electrical Systemstarter Assembly | 2 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 2 | 0 | 0 | 0 | 0 |
| Electronic Stability Control Esc | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Automatic Emergency Braking | 1 | 0 | 0 | 0 | 0 |
| Fuel System Gasoline | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Visibilitysunmoon Roof Assembly | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Complaint Summary: Steering system failure remains unresolved after Honda warranty repair. Complete loss of electric power steering. Complaint Details: I experienced a sudden and complete loss of electric power steering on my 2013 Honda Crosstour V6. The EPS warning light illuminated, steering effort increased drastically, and vehicle control at low speeds became difficult and unsafe. The vehicle was brought to a Honda dealership, which replaced the EPS control unit under Honda’s warranty extension 19-036. However, after the repair, the power steering is still completely inoperative. The same original diagnostic trouble code (DTC 32-09) returned immediately, showing that the underlying defect was never resolved. The dealership now claims the EPS steering gearbox has failed and quoted approximately $5,000, even though the failure began before the control unit replacement and the EPS system remains non-functional after the warranty repair. This appears to be an incomplete or incorrect repair of a safety-critical steering system. The vehicle continues to have zero steering assist at all times, causing significantly increased steering effort, especially at low speeds and during parking maneuvers. This creates an ongoing safety risk to the myself and others on the road. Loss of power steering after a warranty repair suggests a potential defect trend or misdiagnosis involving the EPS system. I am requesting that NHTSA review this incident for possible safety implications affecting steering reliability.
As I was driving out of the parking garage I could not turn the wheel of my vehicle and almost hit a cement pillar. A light popped on that had a steering wheel and a exclamation mark. This message had never popped up before. I looked in my owners manual and found it was the power steering sign. I thought my vehicle needed power steering fluid but found out it was automatic. I took it to the dealership and they stated I need a steering rack.
As I was driving out of the parking garage I could not turn the wheel of my vehicle and almost hit a cement pillar. A light popped on that had a steering wheel and a exclamation mark. This message had never popped up before. I looked in my owners manual and found it was the power steering sign. I thought my vehicle needed power steering fluid but found out it was automatic. I took it to the dealership and they stated I need a steering rack.
The car says FCW system fail as well as ABS and LDW lights came on. The car looses power as it drives and lags. I got a diagnostic done on the car at autozone says VSA solenoid valve malfunction code 123-11 and 121-11. These problem started the 100,000 mile plus range
The car says FCW system fail as well as ABS and LDW lights came on. The car looses power as it drives and lags. I got a diagnostic done on the car at autozone says VSA solenoid valve malfunction code 123-11 and 121-11. These problem started the 100,000 mile plus range
Safety Rating for the 2013 HONDA CROSSTOUR
NHTSA has not yet tested the 2013 HONDA CROSSTOUR in its New Car Assessment Program.
Technical Service Bulletins for the 2013 HONDA CROSSTOUR
Honda (American Honda Motor Co.) has issued 15 technical service bulletins (TSBs) for the 2013 HONDA CROSSTOUR. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
ONL6E108212019 — STEERING
Owner Notification Letter - The vehicle's steering may feel heavier than normal - or is hard to turn - particularly when the vehicle is not moving because of an electric power steering (EPS) control unit failure. If this happens, either the EPS indicator blinks with no diagnostic trouble codes (DTCs)...
ABOM07112019 — ELECTRICAL SYSTEM
Dealer Message - Today, July 11, 2019, Honda is announcing a warranty extension for certain 2013-14 Crosstour vehicles to address a concern with the electric power steering (EPS) system. Under certain conditions, affected vehicles may experience heavier than normal steering, the EPS indicator may blink with no DTCs, or the...
A17-041 — POWER TRAIN:AUTOMATIC TRANSMISSION
Service bulletin - A judder from the torque converter lock-up clutch may be felt while driving between 20 and 60 mph. The problem is typically diagnosed as a bad torque converter. American Honda investigated the judder and found that the torque converter was not causing the judder and the transmission...
13-001 — ELECTRICAL SYSTEM:SOFTWARE
PRODUCT UPDATE: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. AUDIO AND AUDIO-NAVIGATION UNIT SOFTWARE UPDATE. THIS SOFTWARE UPDATE WILL REPAIR ANY BUGS THAT ARE AFFECTING THE AUDIO AND AUDIO-NAVIGATION UNITS. *KB UPDATED ON 4/22/2013. *KB UPDATED 8/6/13. *PE UPDATED 02/05/2016 *CN
PU - A13-001 — ELECTRICAL SYSTEM:SOFTWARE
SERVICE BULLETIN - THERE ARE SEVERAL KNOWN AUDIO AND NAVIGATION SYSTEM SOFTWARE BUGS THAT ARE REPAIRED BY UPDATING THE SOFTWARE IN THE AUDIO OR THE AUDIO-NAVIGATION UNIT.
PU - A13-001 — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
SERVICE BULLETIN - THERE ARE SEVERAL KNOWN AUDIO AND NAVIGATION SYSTEM SOFTWARE BUGS THAT ARE REPAIRED BY UPDATING THE SOFTWARE IN THE AUDIO OR THE AUDIO-NAVIGATION UNIT.
DLR MSG - RFP - — ENGINE
DEALER MESSAGE - AMERICAN HONDA (AHM) IS INVESTIGATING CERTAIN 2013-2015 ACCORD V6S & CROSSTOUR V6S WITH A CUSTOMER COMPLAINT OF ENGINE NOT STARTING OR GRINDING NOISE AT ENGINE START. TO FULLY UNDERSTAND THE CAUSE OF THIS CONDITION, AHM WOULD LIKE TO COLLECT SPECIFIC PARTS FROM THE VEHICLE IN CERTAIN CONDITION...
A15-023 — EQUIPMENT
A RUBBING OR GROANING IS HEARD FROM THE DRIVERS FRONT AIRBAG MODULE WHILE TURNING THE STEERING WHEEL.
A12-082 — SUSPENSION
SERVICE BULLETIN - A CLUNK IS HEARD IN THE FRONT SUSPENSION WHILE DRIVING OVER IRREGULAR SURFACES AND IN HOT WEATHER. THE NOISE GOES AWAY TEMPORARILY WHEN THE VEHICLE IS LIFTED IN THE AIR (THE SUSPENSION IS ALLOWED TO HANG) AND THEN RETURNED TO THE GROUND. REPLACE BOTH OF THE FRONT...
SB-13-029 — ELECTRICAL SYSTEM:HORN
HONDA: A RATTLING NOISE COMING FROM DRIVER'S AIR BAG AND HORN GOES OFF BY ITSELF DUE TO POSSIBLE HORN HARNESS HAS A SHORT ON SRS MODULE RETAINER AND/OR AIR BAG NOT CENTER AND HARNESS FOR CABLE REEL INCORRECTLY ROUTED. MODELS 2013 ACCORD, CROSSTOUR. *PE
Showing 10 of 15 technical service bulletins.
NHTSA Investigations for the 2013 HONDA CROSSTOUR
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the HONDA CROSSTOUR
- 2010 HONDA CROSSTOUR — 28 complaints
- 2011 HONDA CROSSTOUR — 2 complaints
- 2012 HONDA CROSSTOUR — 36 complaints
- 2013 HONDA CROSSTOUR (current)
- 2014 HONDA CROSSTOUR — 44 complaints
- 2015 HONDA CROSSTOUR — 28 complaints
Other HONDA Models
- HONDA ACCORD — 30,831 total complaints
- HONDA CR-V — 20,109 total complaints
- HONDA CIVIC — 19,776 total complaints
- HONDA ODYSSEY — 15,588 total complaints
- HONDA PILOT — 12,071 total complaints
- HONDA FIT — 2,686 total complaints
- HONDA RIDGELINE — 2,527 total complaints
- HONDA HR-V — 2,201 total complaints