2018 GRAND DESIGN REFLECTION — Problems, Recalls & Safety Data

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N/A

Safety Rating

13

Owner Complaints

1 Fire

5

Recalls

ACTIVE RECALL

0

Service Bulletins

0

Investigations

Overview of the 2018 GRAND DESIGN REFLECTION

The 2018 GRAND DESIGN REFLECTION has received a total of 13 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 5 recall campaigns affecting this vehicle, covering issues with EQUIPMENT:APPLIANCE:REFRIGERATOR, ELECTRICAL SYSTEM:WIRING. The most commonly reported problems involve the Suspension (5 complaints), Service Brakes (3 complaints), and Equipment (1 complaint).

Recalls for the 2018 GRAND DESIGN REFLECTION

NHTSA has recorded 5 recalls for the 2018 GRAND DESIGN REFLECTION, potentially affecting up to 72,066 vehicles.

Recall 22V038000 — EQUIPMENT:APPLIANCE:REFRIGERATOR

| 43,421 vehicles affected

Defect: Grand Design RV, LLC (Grand Design) is recalling certain 2013-2021 Momentum, Solitude, and Reflection recreational vehicles. A 110-volt wire in the refrigerator cabinet may be improperly secured, which could result in the wire contacting the refrigerator cooling unit, causing an electrical arc.

Consequence: An electrical arc increases the risk of a fire.

Remedy: Dealers will inspect and replace any damaged wiring, and properly secure the wires, free of charge. Owner notification letters were mailed on February 21, 2022. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall...

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Recall 20V362000 — ELECTRICAL SYSTEM:WIRING

| 22,797 vehicles affected

Defect: Grand Design RV, LLC (Grand Design) is recalling certain 2016-2018 Reflection trailers. A wiring connector in the vehicle underbody may not be properly secured, allowing water intrusion into the wiring connector, possibly resulting in an electrical short circuit.

Consequence: If water enters the wiring connector, it can cause a short circuit, increasing the risk of a fire.

Remedy: Grand Design will notify owners, and dealers will inspect and secure the wiring connectors up to prevent water intrusion, free of charge. This recall began June 29, 2020. Owners may contact Grand Design's customer service at 1-574-825-9679. Grand Design's number...

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Recall 18V764000 — ELECTRICAL SYSTEM:WIRING

| 1,765 vehicles affected

Defect: Grand Design RV, LLC is recalling certain 2018-2019 Reflection fifth wheel trailers, models 28BH and 29RS. The circuit for the power converter does not have over-current protection.

Consequence: An electrical short circuit in the unprotected circuit can increase the risk of a fire.

Remedy: Grand Design RV will notify owners, and dealers will inspect the trailers to determine if the 50-amp mini breaker at the bus bar is installed correctly and that the circuit is wired correctly, correcting it as necessary, free of charge....

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Recall 17V789000 — EQUIPMENT:MECHANICAL:INTEGRATED JACK/LEVELER/STABILIZER

| 3,969 vehicles affected

Defect: Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.

Consequence: If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.

Remedy: Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design's number for this recall is 900012.

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Recall 17V743000 — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER

| 114 vehicles affected

Defect: Grand Design RV, LLC (Grand Design) is recalling certain 2018 Reflection travel trailers, model 297RSTS. These vehicles may have insufficient clearance between the tire and the ram that moves the slide out room. The tire can contact the ram for the slide out room while the trailer is being towed, causing tire damage or a possible tire blowout.

Consequence: Tire failure can increase the risk of a crash.

Remedy: Grand Design will notify owners, and dealers will install a lift kit at each of the axle hangers, giving two additional inches of clearance. Tires that show evidence of damage will be replaced. These repairs will be performed free of...

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Owner Complaints for the 2018 GRAND DESIGN REFLECTION

13 complaints have been filed with NHTSA for the 2018 GRAND DESIGN REFLECTION. Below is a breakdown by vehicle component.

Most Recent Complaints

#11709891 | STRUCTURE | | N/A miles
The contact owns a 2018 Grand Design Recreational Reflection RV. The contact stated that there were structural cracks and frame separation on the RV, causing the rear interior walls to separate from the floor of the RV. The cause of the failure was not yet determined. The contact was informed of a Customer Satisfaction Campaign related to the failure. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was unknown.
#11613694 | SERVICE BRAKES | | N/A miles
A thin rubber grommet is used to protect the electric brake wires passing through the axel tube. These grommets wear through during normal towing. This, in turn, causes the wire to short to ground leading to total failure of the trailer brakes. I did not experience an accident but came very close as I was approaching a stopped vehicle and realized I needed MUCH more braking force on my truck brakes to stop my forward movement. All 4 grommets on the 2 axels on my trailer have failed as shown in the attached pictures but only one has resulted in the wire being rubbed through causing the brake failure. A picture of the axel ID is also included. This appears to be a serious design flaw that should be corrected. A quick Internet or YouTube search will show there are many occurences of this!
#11597322 | EQUIPMENT | | 10,000 miles Fire 1 Injury
The contact owns a 2018 Grand Design Reflection RV. The contact stated stated after starting the RV, he noticed that there was fire coming out of the refrigerator compartment. The contact was able to extinguish the fire with 3 fire extinguishers, fire hoses, and with the assistance of the fire department. A fire department report was filed. A police report was filed, but the police report information was not available. The contact sustained a scraped left knee while exiting the RV, but did not seek medical assistance. The RV was towed to the contact's residence. The manufacturer was notified of the failure and informed that the VIN was included in NHTSA Campaign Number: 22V038000 (Equipment). Additionally, the manufacturer sent a field technician to the contact's residence, where the RV was inspected but the cause of the failure could not be determined. The dealer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.
#11587832 | SUSPENSION | | N/A miles
Own 2018 Grand Design (GD) RV with a broken Lippert (LCI) spring hanger that holds the axle in place, not discovered until maintenance. Photos available. Research reveals longevity, LCI knowledge, fix, number of & lack of notification. Contacted dealer, GD & LCI about safety defect told “Out Of warranty.” Not warranty, safety. The GD RV requirement or LCI frame equipment component issue is the spring/axle hanger. Other RV manufactures utilize Lippert frames with the same component/condition. LCI RV frames experience a higher rate of spring/axle hanger failures than RV manufactures Northwoods or Outdoor RV that design and construct their own RV frames. Info GD Forum. Attached #1, 2, 3, 4. There are more. 7/2014 NHTSA Recall # 14V-288 Starcraft. #5 10/7/2016 Keystone Rv RECALL: 14V-146 Safety Advisory: 14-205. #6 4/ 23/2021 LGS Industries Inc, #7 Recalls based on quality. Current cause unknown, “may fail during travel leading to an increased risk of loss of control and vehicle crash” remains the same. March 6, 2022, post describes in detail the broken spring hanger issue, includes a mechanical drawing dated 2003 of Lippert designed V modification fix. #8 LCI Publication LIP-0135 revA, AXLE RETRO PROCEDURE developed for 2009 Open Range RV. Page 2, information/drawings how to modify spring hanger, with V mod. #9 On 12/2020, a post “This is what the spring hanger looks like with the V reinforcements factory installed on my ’21 31G.” Is Lippert now installing the V mod on new frames? #10 Educating RV owners, the importance of inspection & available V mod of potential hanger failure, would result in safer roads for owners & public. GD & LCI’s current absence of responsibility & involvement is unfair.
#11522266 | STRUCTURE:BODY | | N/A miles
The contact owns a 2018 Grand Design Reflection. The contact stated that as he retracted the RV's main slide out, the actuator used to retract the slide out snapped. Due to the failure, the slide out remained loose and was no longer secured to the RV. A technician was called to inspect the RV but informed the contact that there was too much damage and that extensive repairs would be needed. The manufacturer was notified of the failure and informed the contact that the RV was no longer under warranty. The RV was not repaired. The failure mileage was unknown.

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Safety Rating for the 2018 GRAND DESIGN REFLECTION

NHTSA has not yet tested the 2018 GRAND DESIGN REFLECTION in its New Car Assessment Program.

Technical Service Bulletins for the 2018 GRAND DESIGN REFLECTION

No technical service bulletins have been reported for this vehicle.

NHTSA Investigations for the 2018 GRAND DESIGN REFLECTION

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the GRAND DESIGN REFLECTION

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Other GRAND DESIGN Models

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