2014 FORD TAURUS Visibility Problems

The contact owns a 2014 Ford Taurus. The contact stated while entering the vehicle, she noticed that the front passenger's side window was cracked. The glass was replaced at the residence by Delhi Glass Repair mobile technician. Additionally, the contact stated while reversing, she noticed that the rear windshield was cracked at the center. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.

WAS DRIVING MY 2014 FORD TAURUS, SLOWED DOWN TO MERGE FROM ONE INTERSTATE TO ANOTHER WHEN ALL OF A SUDDEN, THERE IS LOUD BOOM OVER MY HEAD LIKE A BOLDER HAS HIT THE TOP OF MY CAR. DIDN'T SEE ANYONE AROUND ON FOOT. NOTHING BOUNCED OFF MY CAR. NO ONE AROUND ME PULLED OFF TO SIDE LIKE THEY WERE HIT IN CASE SOMETHING DID BOUNCE OFF. AFTER A FEW SECONDS, I HEAR THIS CRACKLING ALL AROUND MY ROOF. I PULL THE INSIDE COVER BACK AND SEE MY GLASS IS COMPLETELY SHATTERED AND PIECES ARE MISSING OUT. GLASS IS POINTING UP, LIKE WHAT HAPPENED CAME FROM INSIDE THE CAR NOT OUTSIDE. I THOUGHT AT FIRST MAYBE A ROCK HAD HIT IT BUT THERE WAS NO EVIDENCE OF THAT. DON'T KNOW WHAT TO MAKE OF THIS...MY LOCAL DEALERSHIP IS SAYING OF COURSE THEY'VE NEVER HEARD OF THIS PROBLEM....I DO HAVE A PICTURE....

TL* THE CONTACT OWNS A 2014 FORD TAURUS. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, HIS VISION BECAME DISTORTED WHEN LOOKING THROUGH THE WINDSHIELD. AS A RESULT, HIS VIEW OF STREET SIGNS WAS UNFOCUSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO REPLACED THE WINDSHIELD, HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90.