2021 FORD MUSTANG MACH E Visibilitywiper Problems

After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple authorized Ford dealerships for inspection and repair; however, the problem returned immediately after the repair. The issue was reproduced and confirmed by a second dealer. A required part is currently on back order until the end of Feburary, leaving the vehicle unrepaired for an extended period. In addition, the vehicle experienced 12-volt battery failure and slow charging after the last recall update. These issues were not present prior to the recall. There were no warning lights before the failures occurred. During severe winter weather conditions in Pennsylvania, the lack of heat and...

Requested dealer to perform recall "Inadequate Front Windshield Bonding/FMVSS 212" Dealer reported "our vendor did not actually perform any work on the windshield, he confirmed work was done elsewhere with a reseal so there was nothing we actually did" There is no documentation supporting the reseal work was done on this vehicle.

Per your instructions I'm filling this complaint due to Ford refusing to perform recall 21S42/21V712 Issued on 09-14-2021. I have opened multiple complaints with Ford Corp regarding their dealerships refusal to perform this safety recall in which the roof of my vehicle can fly off during operation. For weeks now I've been trying to get Ford to provide me with a dealership that would perform the recall as I have been refused by 5 local dealerships. Ford tells me "we can't force the dealership to do anything" and have refused to find a dealership that will do this recall and contact me. I have been attempting to get this recall done on and off for 3 years now.

The instrument panel center display fell out of the housing today. Keep in mind this display controls things like all HVAC, defrosting, audio, rear cross traffic camera, and is the sole access to the front trunk (frunk). It looks like two seals on the top failed. When driving slightly inclined on a hill, it became detached and was dangling. This caused immediate distraction. The screen did not break. The screen fits back into the casing but there is no mechanism to attach it without complete permanent (ie superglue).

I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.

Windshield loose adhesion from paint separation from primer. The Glass windshield in my car had a small chip occur while driving at 40 mph.. about 60 seconds later a crack appeared about 18 inch long lengthwise across the windshield. after being parked will ordering a new windshield the crack grew to 90 percent the horizontal width of the windshield. Later while having the windshield removed for replacement by the owner New View glass in a cool indoor environment we examined the windshield adhesive and found that the paint was peeling off from the primer where the glass adhesive attaches to the car. The strength of the paint or clear coat bond to the primer or car metal is not sufficient to hold in the glass as a structural part of the car body. I am a car dealer so have more windshields replaced that a normal person. It is very...

The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they’re fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the “fold/unfold” button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold...

Ford Dealers are refusing to complete recalls 21V712 and 21V711. To quote an e-mail from O'Meara Ford in the Denver metro area that summarizes my conversations with every other dealership, "I’ve been informed that we will no longer complete the glass recalls on MACH E vehicles. Long story short Ford does not reimburse us enough money to cover these Recalls with our labor and sublet invoices, this may be why other Ford dealers are refusing to do the recalls." Ford is not guaranteeing reimbursement for the new roofs and windshields that all the dealerships need to order before doing the work because there is over a 50% chance they will break upon removal. Ford tells me they can do absolutely nothing (customer service case no. CAS-37570083-G3K5V9) and I told them they could pay more and they said they can't. Meanwhile NHTSA is also doing nothing as this is my second...

There are two safety recalls for many Mach-Es including mine for the windshield and glass roof. Many owners are finding that their Ford dealer is refusing to do the recall work. I first attempted to get mine done in November 2021. My dealer says they still can't do the work. I have called 5 other dealers in the Denver area and I finally got on the waitlist for one dealer. The other dealers say they are unable to do the recall. I have talked to owners in other parts of the country that are experiencing the same refusal by their dealer.