NHTSA Complaint #11475025 — 2021 FORD MUSTANG MACH E

The side mirrors in my vehicle are motorized and set to automatically fold in when I lock the car after getting out. They rarely do this (not the issue, and they’re fine mechanically). When I get back in and start the vehicle they are supposed to automatically unfold. 1/3 to 1/2 the time they do not. More than once I have started driving in a parking lot to realize I have no side view mirrors. I have to stop and press the “fold/unfold” button to make them open. With the mirrors closed I am unable to see out them to check blind spots or look for pedestrians or other cars. I have learned to be very careful to check if the mirrors failed to unfold because of this. I have asked my dealer to look at this at least twice (most recently Monday). They can never reproduce it, both auto-fold and unfold work for them perfectly from what they say. That’s quite different from my experience. There are no errors or messages anywhere about this. My car has the most recent software (except possibly 22S41), none of the major or minor updates it has received have ever made a difference.