2019 FORD FUSION ENERGI Electrical System Problems

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that parts were on back order and there was no delivery date available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.

See attached document for complaint

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/NHTSA#: 23S33/23V440 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The Fire Marshall and the Police was present and we had Police report(case num: [XXX]) and Fire Marshall report(case num: [XXX]) 5....

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

RE: outstanding recall issued 7/17/23 unresolved as of 11/16/24 UNACCEPTABLE DURATION Unable to operate as intended using rechargeable battery which used to comprise 90% of my driving miles. Significantly increased fuel costs for 14 months and counting.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the battery was unable to be recharged. The vehicle was taken to the dealer; however, the vehicle could not be repaired because parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

This is my 2nd complaint on the non action to repair this recall. Ford's latest attempt to NOT repair the electrical defect is to buy my car. Their offer does meet the cost of buying a replacement car. Is Ford so inept that they cannot repair their own products? The offer to buy the car sends a red flag up. Is Ford's "solution" to buy my car an attempt to acquire cars to resell at a profit? If Ford cannot repair a defect that was diagnosed a long time ago, should they be allowed to continue to manufacture and sell cars in the United States? Has Ford been sanctioned in any way for this defect?

See attached document for complaint

See attached document for complaint

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electric System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect

The contact owns a 2019 Ford Fusion Energi. The contact received advance notice notification from the dealer that a failure with the charging system might cause the vehicle to catch on fire however, the part to repair the charging system was not available. The dealer was contacted; however, the vehicle was not repaired. The contact had not experienced a failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 43,000.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I could not find a link for complaints, so I am reporting a complaint here. I got a notice of recall in July 2023 (NHTSA Recall 23V-440) for this vehicle and almost a year later there is NO fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe. I was told to stop charging the car due to a possible fire hazard, and this defeats the purpose that I purchased it for in the first place. I have been forced to buy (increasiingly expensive) gasoline for the past 10+ months whereas before the recall, I almost never purchased gas - just charged the car. I want to make a formal complaint against Ford Motor Corporation for their lack of action and communication on the status of this problem and when it is likely to be solved. Thank you.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

I got a notice of recall 10 months ago for this vehicle and there is no fix or updated communication on whether the Battery Energy Control Module for this vehicle can be modified to be made safe and I have told to stop charging the car which defeats the purpose why I purchased it in the first place. Wanted to make a formal complaint against Ford Motor Corporation for their lack of action and communication on when this problem is to be solved.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently while driving at 25 MPH, the contact stated that an abnormal, popping sound emitted from the vehicle. An unknown "red triangle" and an unknown warning message also appeared on the instrument panel. The cabin began to fill with heavy grayish smoke as the contact and her husband immediately exited the vehicle. The authorities were called to the scene and disconnected all electrical wires from the vehicle. No fire was reported. A police report was filed. The contact's husband, who recently had surgery on his left rotator cuff, fell on his left shoulder upon exiting the vehicle. The contact's husband sought medical treatment...

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.

The manufacturer is taking an unreasonably long time to remedy the situation affected by this recall. There has been virtually no communication, and their customer service isn't even aware of the issue unless reminded of it. I bought this car to be able to save on gas, and for the past year, I've pretty much been driving a regular hybrid that I have to pay extra to register because it's a partial EV, even though it's really not any more. They need to do right by us

I just purchased (4/12/24) a used Ford Fusion Energy from a Ford dealership with out them notifying me of any recall. I am concerned the car may start on fire. The dealership did not disclose there was a recall on this vehicle.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I believe the manufacturer has failed to resolve the safety recall in a timely manner. The recall notice was sent on July 2023 and they still don’t have a fix or information on the recall. The The sole purpose of me purchasing this vehicle was to save money on gasoline and the manufacturer states to not charge my vehicle. I’ve called three times since the recall and the Ford representative over in corporate headquarters cannot give me an answer. Know that although the vehicle is under my spouse’s name [XXX] ), i’m the one driving it and making the payments. What are my options? Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A recall on the electrical system of my plug in hybrid does not allow me to use the electrical portion of my vehicle. The main reason I purchased this vehicle was to use all electric with the option of having a gas powered vehicle. Until this is remedied, the dealership said that I cannot charge my vehicle. This was the major selling point of this vehicle. I also cannot sell this vehicle because no dealership will purchase this vehicle with this major recall (that has been issued with no remedy since June of last year (10 months ago).

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the part was available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Unable to charge the plug in hybrid vehicle due to Ford recall 23S33 which was announced June 16,2023. Ford advised owner not to charge the vehicles until a remedy is available. No remedy for this issue is available 9 months later, leaving consumer to use gasoline only to power this plug in hybrid vehicle due to risk of excess voltage and current flow through the battery energy control module which can result in loss of motive power while driving, increasing risk of a crash, or a vehicle fire in the trunk area increasing risk of injury. Ford negligently installed 9 kWh hybrid batteries in the 2019-2020 model vs a 7.6 kWh battery in the 2013-2018 Fusion energi models which likely caused the issue, yet has left the consumer with a vehicle that has lost it’s worth in addition to having to pay for gasoline to power the vehicle. In addition,...

The contact owns a 2019 Ford Fusion Energi. The contact stated that she was unable to utilize the charging system. The contact had to use fuel to power the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 50 MPH, the vehicle stalled. The contact stated that a triangle warning light illuminated on the instrument panel with a message to "Stop Safely Now". The contact coasted to the side of the roadway and was unable to restart the vehicle. The check engine warning light was illuminated approximately a week before the failure occurred. The failure had occurred approximately one year before the recall was issued. The dealer was contacted, and the vehicle was towed to the dealer. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool...

My car has been under recall (NHTSA recall 23V440) without a remedy since June of last year. According to Ford if I charge my car (it is a PHEV) I risk damaging major components and/or the car catching on fire. Ford is not making any effort to repair my car in a timely manner. They will not provide a firm date for when they plan to fix this recall. I have called Ford and asked them to make this right and they have refused, saying that my state's lemon laws do not obligate them in any way to help me. I cannot sell the car because the resale value of the car has plummeted since the recall was issued. I only owned the car for 3 months before the recall happened.

There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Recall Reference Number: 23S33 The safety of you and your passengers is key to every vehicle we build. That is why we’ve issued a recall for certain 2019–2020 Ford Fusion Energi Plug-in Hybrid models. There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available. Some Ford Fusion Energi Plug-in Hybrid models may not start or may display a "Stop Safely Now" message while driving, followed by a loss of power within a few seconds. There is no resoltuion

This is an unresolved safety-related recall that Ford has not scheduled for repair. The recall notice was published in mid-2023. Car does not perform as advertised as plug-in charging is advised as a potential fire and driving hazard. Repeated contacts with FORD have not resulted in addressing the failure of parts involved. The inability to charge the battery results in increased operating costs.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH at night, the message "System Fault" and "Safely Stop" were displayed, and the vehicle lost motive power. The contact was able to pull to the side of the road. A message advising to shift to neutral and restart the vehicle was displayed. The contact shifted into neutral(N), but the vehicle failed to restart and was in Accessory mode. The message "Shutting System Down to Save Battery " was displayed, and the vehicle shut off. There was no electrical power. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall...

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.