2025 FORD EXPLORER — Problems, Recalls & Safety Data

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents Summary: 1. Total Power Loss: Engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake System Failure: At 70 km/h, The vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (ABS, Traction Control, Pre-collision Assistant, hill start assist not available, check brake system, BRAKE, ESC check, driving modes not available). the vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (Autopista Norte). Global Safety Concern: I am formally requesting a Global Technical Investigation into this unit and the 2025 Explorer Active series. The failure of the electronic brake booster and the total system shutdown represent a "Product Liability" risk that could lead to mass-casualty events. I demand: • Direct intervention from Ford Global to Ford Colombia. • A formal safety alert or recall investigation for similar units. Sincerely, [XXX] MAIL [XXX] bogota colombia phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents Summary: 1. Total Power Loss: Engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake System Failure: At 70 km/h, The vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (ABS, Traction Control, Pre-collision Assistant, hill start assist not available, check brake system, BRAKE, ESC check, driving modes not available). the vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (Autopista Norte). Global Safety Concern: I am formally requesting a Global Technical Investigation into this unit and the 2025 Explorer Active series. The failure of the electronic brake booster and the total system shutdown represent a "Product Liability" risk that could lead to mass-casualty events. I demand: • Direct intervention from Ford Global to Ford Colombia. • A formal safety alert or recall investigation for similar units. Sincerely, [XXX] MAIL [XXX] bogota colombia phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents Summary: 1. Total Power Loss: Engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake System Failure: At 70 km/h, The vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (ABS, Traction Control, Pre-collision Assistant, hill start assist not available, check brake system, BRAKE, ESC check, driving modes not available). the vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (Autopista Norte). Global Safety Concern: I am formally requesting a Global Technical Investigation into this unit and the 2025 Explorer Active series. The failure of the electronic brake booster and the total system shutdown represent a "Product Liability" risk that could lead to mass-casualty events. I demand: • Direct intervention from Ford Global to Ford Colombia. • A formal safety alert or recall investigation for similar units. Sincerely, [XXX] MAIL [XXX] bogota colombia phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle failed the inspection related to Recall 25C42. Since owning the vehicle, I have experienced repeated intermittent failures of multiple safety and driver-assistance systems, which raise serious safety concerns. The Pre-Collision Assist system has activated without any apparent reason on four separate occasions, including situations where there were no vehicles, pedestrians, or obstacles present. These unexpected activations are alarming and could increase the risk of a collision. I fear for my safety when driving the vehicle due to these unpredictable safety system activations. Additionally, the Rear Cross Traffic Alert system functions intermittently and does not activate consistently when vehicles are present, further reducing confidence in the vehicle’s safety systems. While driving, the vehicle’s phone connectivity system has disconnected unexpectedly, and during these events the GPS/navigation system became unavailable, preventing the use of turn-by-turn directions. These failures occur while the vehicle is in motion and contribute to driver distraction and safety concerns. The vehicle was inspected for Recall 25C42, and I was informed that the required repair cannot be completed because the replacement part is on backorder until June. As a result, the vehicle continues to be operated with known and unresolved safety-related defects for an extended period of time. These issues occur intermittently and without warning, making them difficult to reproduce or diagnose. Due to the ongoing malfunction of critical safety systems and the delay in recall repairs, I fear for my safety while driving this vehicle.

The vehicle failed the inspection related to Recall 25C42. Since owning the vehicle, I have experienced repeated intermittent failures of multiple safety and driver-assistance systems, which raise serious safety concerns. The Pre-Collision Assist system has activated without any apparent reason on four separate occasions, including situations where there were no vehicles, pedestrians, or obstacles present. These unexpected activations are alarming and could increase the risk of a collision. I fear for my safety when driving the vehicle due to these unpredictable safety system activations. Additionally, the Rear Cross Traffic Alert system functions intermittently and does not activate consistently when vehicles are present, further reducing confidence in the vehicle’s safety systems. While driving, the vehicle’s phone connectivity system has disconnected unexpectedly, and during these events the GPS/navigation system became unavailable, preventing the use of turn-by-turn directions. These failures occur while the vehicle is in motion and contribute to driver distraction and safety concerns. The vehicle was inspected for Recall 25C42, and I was informed that the required repair cannot be completed because the replacement part is on backorder until June. As a result, the vehicle continues to be operated with known and unresolved safety-related defects for an extended period of time. These issues occur intermittently and without warning, making them difficult to reproduce or diagnose. Due to the ongoing malfunction of critical safety systems and the delay in recall repairs, I fear for my safety while driving this vehicle.