NHTSA Complaint #11717439 — 2025 FORD EXPLORER

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents Summary: 1. Total Power Loss: Engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake System Failure: At 70 km/h, The vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (ABS, Traction Control, Pre-collision Assistant, hill start assist not available, check brake system, BRAKE, ESC check, driving modes not available). the vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (Autopista Norte). Global Safety Concern: I am formally requesting a Global Technical Investigation into this unit and the 2025 Explorer Active series. The failure of the electronic brake booster and the total system shutdown represent a "Product Liability" risk that could lead to mass-casualty events. I demand: • Direct intervention from Ford Global to Ford Colombia. • A formal safety alert or recall investigation for similar units. Sincerely, [XXX] MAIL [XXX] bogota colombia phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)