NHTSA Complaint #11709936 — 2025 FORD EXPLORER

First, we took this vehicle to a dealer because the rear window buttons were not working. They wouldn't roll down. Second, the dome lamps inside only work part of the time, when we take the vehicle to the dealer or another Ford dealer that we decided to try, they say they can't do anything because they see no issue as the lights are working AT THAT TIME. Third, while connected to a trailer, an error message appears several times stating that the trailer has been disconnected. It just flashes and pings, and then disappears. This is a safety issue, as it has caused me to make sudden stops as I am made to believe that the trailer has became disconnected. All these things are stated in the recall we received on this vehicle, and we just want the body control module replaced as it says they should do, but both dealers(Bruce Walters Ford - Pikeville KY) and the dealer we switched to to try and remedy the issue (Freedom Ford of Wise VA) say that there is no issue, and refuse to do the control module replacement. This vehicle has been inspected at the least 6 different times for these issues, and still nothing has been fixed.