2025 FORD EXPLORER Unknown Or Other Problems

13 NHTSA complaints on file

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Unknown Or Other Issues in the 2025 FORD EXPLORER

13 unknown or other complaints have been filed with NHTSA for the 2025 FORD EXPLORER. Of these, 1 involved a crash, 0 involved a fire, and 0 resulted in injury.

13
Complaints
1
Crashes
0
Fires
0
Injuries
0
Deaths

All Unknown Or Other Complaints

#11716635 |
The vehicle failed the inspection related to Recall 25C42. Since owning the vehicle, I have experienced repeated intermittent failures of multiple safety and driver-assistance systems, which raise serious safety concerns. The Pre-Collision Assist system has activated without any apparent reason on four separate occasions, including situations where there were no vehicles, pedestrians, or obstacles present. These unexpected activations are alarming and could increase the risk of a collision. I fear for my safety when driving the vehicle due to these unpredictable safety system activations. Additionally, the Rear Cross Traffic Alert system functions intermittently and does not activate consistently when vehicles are present, further reducing confidence in the vehicle’s safety systems. While driving, the vehicle’s phone connectivity system has disconnected unexpectedly, and during these events the GPS/navigation system became unavailable, preventing the use of turn-by-turn directions. These failures occur while the vehicle is in motion and contribute to driver distraction and...
#11703488 |
There is a large black box on the interior windshield surrounding the rearview mirror. This box blocks the defrost on the windshield, causing ice buildup on the windshield in this area thus causing ice buildup on the windshield wipers. This causes the windshield wipers to be ineffective at removing water, snow, slush, - whatever debris is on the windshield from being removed greatly decreasing visibility in freezing temperatures. I first noticed this when it started to get cold and my windshield wipers were making a strange noise. I got out of the car to see what was going on with the windshield and noticed the ice building up at the top middle of the windshield. As I drove, and the temperatures dropped, the top half of my windshield where this black box is iced up causing my windshield wipers to be ineffective on about the top half of my windshield....
#11703309 |
12 V Battery continues to die and I've had the car less than a year. On [XXX] the battery was dead. Our neighbor put it on his supercharger. On [XXX] the 12V battery low light came on while I was driving 30 miles away. It went off the next day and reappeared on Thursday [XXX] disappeared on Friday and back on Saturday. I called the Future Ford on Monday and technician [XXX] said it only showed 15% charge. I took it in to the dealership and it was kept over night and the next day he said it was charged to 90%. I was not happy with the "you can come and get it". I told him I'm a [XXX] and bought this car so I wouldn't breakdown and now I don't feel safe with it. He checked the charge again while we were on the phone and he said...
#11698333 |
Ever since the last recall got resolved the car has failed to go into the gear it’s set to. Such as it fails to go in park when you shift it into park. This is a serious issue as I have now almost rear ended cars in parking lots a few times because of this issue.
#11692908 |
The carpet on the wheel wells is not functional. We live out on a ranch on a dirt road and when it rains the mud gets stuck on the carpet and weighs is down. This can cause more damage to the vehicle. We took it in to a dealership and they said there was nothing they could do until the carpet gets ripped off. When we bought an expensive 4x4 vehicle we expected it to be sturdy enough to not have to worry about mud (especially when the car has a built in mud feature).
#11685537 |
The expansive and overly complicated electronic display has moving menu buttons. By that I mean when you use a feature such as the heated seats or radio source and make a choice, the next time you go there to change something the buttons are in a different order with the previous choice showing first. The radio source actually moves the entire menu to another part of the screen. You have to take your attention off the road for far too long to find what you are looking for. The 2025 Explorer has a very dangerous electronic display that requires far too much attention. As stated, some buttons change location, others are too small to see. The cruise control display is minuscule and mixed in with other display components when there is far more than enough unused space on the screen for larger graphics. I'm sure Ford will use the excuse...
#11678643 |
Instrument panel and center dash monitor: Multiple times, one and/or both have had a blacked out screen during power up and after engine start. The screens never come on or they go dark after powering up the vehicle. Safety concerns: This limits the HVAC system control during hot summer months in TX. The back up camera is not available. Navigation is lost. The Explorer is at the dealer now undergoing diagnostic testing.
#11669898 |
Just before [XXX] on [XXX], I was driving [XXX] near Bakersfield, CA. I was going approximately 60 mph. The outside temperature was about 88° and I had the inside a/c set at 69°. I was the only vehicle on the road at the time. I first noticed the technology screen glitching which caught me off guard. It settled back to normal after several seconds. Then, within moments I heard a boom. I pulled off of the road to find the front portion of my panoramic sunroof exploded outward/upward. There were no holes in the glass or signs of impact. The cloth glass cover was open at the time. Some glass dust rained down into the vehicle but the glass was initially intact. I closed the inside cover to prevent more glass from falling into the vehicle. I contacted the dealer to see what to do and they instructed me to...
#11667778 |
After the Ford recall software update, the gear shifter will turn itself out of park and either into drive or reverse. The software update was in regards to the PCM resetting itself. We took it to the Ford dealer and because they can not duplicate the problem, the truck was returned to us. it has happened to us more than once and it is very alarming. I have two children on top of other children in the neighborhood. I don't trust this truck to stay in park even with it off at this point.
#11667081 |
Rear panel of the sunroof exploded on the highway. Only 8200 miles on the vehicle. There were no other cars around to kick up a stone and I was not near any overpasses. Heard a loud popping noise followed by the sound of glass falling. Glass was down my back, in my hair and in my seat, as well as all over the back of the car. Luckily, children were not in the car.
#11663488 |
Since I have purchased this vehicle in November, I have noticed that the odometer will change for the time that I park to the time that I returned. I have an Excel file with over 700 log entries going back to the beginning of March. Along with photos of the dashboard to back up claims. I have attached two simple photos. You could see by the trip odometer clock that there was only a few seconds between the photos, but if you look at the odometer has changed by .2 miles.
#11645827 | Crash
Put car in park. sUV rolled back & damaged my garage door. Also damaged my trunk of SUV.
#11631832 |
Hands free connection from cell phone to vehicle speakers and mic won't work properly. I consider this a safety issue as it requires me to pickup phone and turn off Bluetooth and work phone manually, looking at it, rather than hands-free. Dealer says corporate has no resolution. Ford consumer line said they're aware but no idea when or if a resolution will be available.
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