NHTSA Complaint #11703309 — 2025 FORD EXPLORER

12 V Battery continues to die and I've had the car less than a year. On [XXX] the battery was dead. Our neighbor put it on his supercharger. On [XXX] the 12V battery low light came on while I was driving 30 miles away. It went off the next day and reappeared on Thursday [XXX] disappeared on Friday and back on Saturday. I called the Future Ford on Monday and technician [XXX] said it only showed 15% charge. I took it in to the dealership and it was kept over night and the next day he said it was charged to 90%. I was not happy with the "you can come and get it". I told him I'm a [XXX] and bought this car so I wouldn't breakdown and now I don't feel safe with it. He checked the charge again while we were on the phone and he said it dropped to 80%. He said thats not good it will probably need a new battery. That evening he text and said it is fully charged and I can come get it without a new battery. I was not happy as I've received no reason for why it was losing charge. So I did some research on my on and text him back that evening. I told him about my research and found this was an ongoing problem and that they need to find out what is causing the draining issue. I'm sure the dealership had to know as there was a recall for this issue. I suggested a Parasitic test, or software glitch issues to check. He said they would run the parasitic test.. He said it would take several days. I checked back on 12/4/25 and he said No Progress today. I told him I want a copy of all the test run. Wouldn't you know it he gets right back to me saying a handful of modules need updated software. That they will attend them this morning. I think they were trying to get out of the fix as my warranty runs out this month. Why are only certain vehicles being recalled (mine not one of them), when they all should be recalled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)