1994 FORD EXPLORER Structurebodyhatchbackliftgatesupport Devicestrut Problems

STRUTS THAT HOLD TRUNK OPEN BROKE, AND HATCH DOOR CAN STAY OPEN. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. *AK

RECEIVED RECALL NOTICE 95I00700. TOOK TO DEALERSHIP. REPAIRS WERE MADE. NOTICED ONE SIDE INCOMPLETE. INFORMED SERVICE MANAGER, WHO REFUSED TO DO REPAIRS. PROBLEM STILL EXISTS AFTER 10 MONTHS. CONTACTED MANUFACTURER, AND WAS REFERRED TO DEALERSHIP. NOT WILLING TO GET INVOLVED, STATING THEIR REPAIR WAS ADEQUATE.*AK FIRESTONE TIRE EXPERIENCED WALL FAILURE, NOS IZE OR KIND OF TIRE IS GIVEN BY CONSUMER. AFTER RECALL 99534, THE GAP BETWEEN THE LIFTGATE AND THE MAIN BODY ON THE LEFT HAND SIDE IS EXCESSIVE, PRIOR TO THE REPAIR, THE GAP WAS ABOUT 1/8 INCHES AS IS THE PRESENT GAP AT THE RIGHT HAND SIDE, NOW THE LEFT HAND SIDE IS 3/8 INCH, WHEN THE LIFT GATE IS CLOSED WITH NORMAL FORCE THE BOTTOM LATCH AT THE LEFT HAND SIDE DOES NOT ENGAGE. *SLC

RECALL REPAIR 99V-310 WAS SCHEDULED TO TAKE 7 HOURS, THE CONSUMER REQUESTED A RENTAL BUT WAS TOLD HE WOULD HAE TO PAY FOR IT, THE CONSUMER BELIEVES A RENTAL SHOULD BE FREE OF CHARGE WHILE THE REPAIR IS BEING MADE. NLM

HYDRAULIC CYLINDER FAILED PRIOR TO RECALL CAMPAIGN 95I-007, RECALL CAMPAIGN NOT HONORED, LIFT CYLINDER REMOVED AND HATCH BRACKET SPOT-WELDED AT OWNER'S EXPENSE. *CJ

LIFTGATE WAS REPLACED PRIOR TO RECALL NOTICE, CONSUMER REQUESTED REFUND BUT ONLY RECIEVED PARTIAL REFUND AND WANTS THE REMAINING UNREFUNDED BALANCE. NLM

HYDRAULIC LIFTGATE WELD CYNLINDER HATCH UNEXPECTEDLY CAME DOWN ON CONSUMER'S HEAD. *AK

VEHICLE EXPERIENCED FAILURE OF THE RECALL COMPONENT PRIOR TO RECALL NOTIFICATION, OWNER COMPLETED REPAIR DUE TO DEALERSHIP ESTIMATION OF THE COMPLETE REPAIR BEING EXCESSIVE, CONSUMER IS BEING DENIED REIMBURSEMENT DUE TO REPAIR CIRCUMSTANCES (99V-310). *MJS

CONSUMER WAS INSIDE OF A SCHOOL PARKING LOT AND SHE WENT TO LIFT THE LIFTGATE WINDOW/DOOR AND SHE HEARD A POPPING NOISE. HYDRAULIC LIFT CYLINDERS CAME LOOSE, AND THE BRACKET THAT ATTACHED THE HYDRAULIC LIFT, THE WHOLE ASSEMBLY PART DETACHED. *AK PRIOR TO RECALL THE LIFTGATE FAILED ( 95I-007). VEHICLE TOOK TO DEALER AND IT WOULD TAKE 2 WEEKS TO FIX AND NO LOONER CAR WOULD PROVIDE. *YH

RECALLED LIFTGATE BRACKET FAILED, HOWEVER VEHICLE IS NOT INCLUDED DUE TO VIN. #. NK

NHTSA RECALL 99V310001 AND MANUFACTURER'S RECALL 99S34. THERE WAS A MISSING BRACKET. WAS TOLD BY THE DEALER THAT THE BRACKET WAS PART OF THE LIFTGATE, AND THAT THEY NEEDED IT IN ORDER TO REPAIR VEHICLE. *AK

THE LEFT AND RIGHT SIDE BRACKETS CONNECTING THE HYDRAULIC LIFT CYLINDERS FAILED PRIOR TO RECALL NOTICE (99V-310). NLM

THE LEFT AND RIGHT SIDE BRACKETS CONNECTING THE HYDRAULIC LIFT CYLINDERS FAILED PRIOR TO RECALL NOTICE (99V-310). NLM

RECEIVED RECALL 99V31001 & CONTACTED DEALERSHIP FOR AN APPOINTMENT. WAS INFORMED PARTS NEEDED TO BE ORDERED BEFORE WORK COULD BE DONE. TOOK VEHICLE IN & NO PARTS WERE AVAILABLE. MECHANIC HAD NO ANSWER TO QUESTIONS OF PARTS FOR HYDRAULIC LIFT CYLINDERS. OWNER'S ONLY TRANSPORTATION. *AK

CONSUMER RECEIVED RECALL NOTIFICATION, PROBLEM WITH DEALERSHIP IN SCHEDULING APPOINTMENT, CONSUMER HAD TO GO TO ANOTHER DEALERSHIP FURTHER AWAY TO RECEIVE REPAIR OF THE BRACKET. *YH

WHILE HAVING THE REAR WIPER MOTOR REPLACED THE LIFTGAGE BRACKET BROKE, OTHER BRACKET BROKE LATER, BOTH WERE PRIOR TO RECALL NOTIFICATION (99V-310) *MJS

THE LIFTGATE SHOCK ON DRIVERS SIDE DOOR BROKE COMPLETELY OFF THE DOOR PRIOR TO RECALL NOTICE CAUSING IT TO FALL DOWN ON CONSUMER. NLM

PASSENGER SIDE TAILGATE BRACKET SUPPORTING GAS ASSIST CYLINDER TOTALLY DETACHED AFTER TAILGATE WAS FULLY OPENED. TAILGATE DROPPED, STRIKING MY SON ON HEAD AND SHOULDERS, KNOCKING HIM TO THE GROUND. ALTHOUGH TAILGATE WILL CLOSE, IT UNLATCHES (OPENS) ON ROUGH ROADS/SPEED BUMPS. FORD CUSTOMER SERVICE (1-800-392-3673) CONTACTED 9/9/99 AND ADVISED THAT MFG CAMPAIGN #95M87 WAS NO LONGER IN EFFECT. I CONTACTED THE SELLING DEALERSHIP AND NEIL SANDLER & TED RUSSELL FORD DEALERSHIPS REGARDING THE PROBLEM. THEY ADVISED REPAIR WOULD BE AT MY EXPENSE.

HATCHBACK HYDRAULIC CYLINDERS BROKE OFF THE FROM TOP RIGHT HAND CORNER OF THE DOOR. ALSO, BACK DOOR WON'T STAY UP BECAUSE HYDRAULIC CYLINDERS BROKE OFF.

RECALL 99V310.001/HATCHBACK HYDRAULIC CYLINDER BREKAGE. DEALER REFUSED TO PERFORM RECALL REPAIRS BECAUSE VEHICLE WAS NOT PURCHASED THERE. *AK

RECALL 99V310.001/HYDRAULIC LIFTGATE CYLINDERS: PRIOR TO RECEIVING RECALL NOTICE, LIFTGATE BROKE OFF THE WELD AND BENT THE HYDRAULIC CYLINDER. DEALER DID THE NECESSARY RECALL REPAIRS, BUT ATTACHED THE SAME BENT CYLINDER. HOWEVER, DEALER INFORMED CONSUMER THAT FUTURE REPLACEMENT WOULD BE AT CONSUMER'S COST. *AK

RECALL NUMBER 99V31001, TWO HYDRAULIC LIFT CYLINDERS INSTALLED BY THE DEALER AS PART OF THE RECALL REMEDY COLLAPSED. PLEASE GIVE ANY FURTHER DETAILS. *AK

ON TWO OCCASIONS THE BRACKETS CONNECTING THE HYDRAULIC LIFT CYLINDERS TO THE LIFTGATE RIPPED OFF. *MJS

RECEIVED RECALL 99V310001/ LIFTGATE CYLINDERS. DEALER WANTS THE CONSUMER TO PAY FOR REPAIRS. *AK

THE HYDRAULIC LIFT CYLINDER BROKE OFF AND FELL OUT. MANUFACTURER HAS BEEN NOTIFIED. *AK

CONSUMER WAS LOOKING ON THE INTERNET AND SAW HER VEHICLE ON RECALL. SHE NOTIFIED THE DEALERSHIP THAT LIFTGATE ROD BRACKET ON THE PASSENGER'S SIDE BROKE. THIS WAS SECOND RECALL. *AK

BRACKET THAT HOLDS THE GAS CYLINDER BROKE OFF TWICE, CAUSING THE LIFTGATE TO FALL DOWN UNEXPECTEDLY, AND MAY RESULT IN INJURIES. THIS VEHICLE IS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK

NHTSA CAMPAIGN ID NUMBERS: 94V16900 AND 99V310001. DEALER REFUSED TO FIX PROBLEM. *AK

LEFT DRIVER'S SIDE SUPPORT ROD POPPED OFF OF THE HATCHBACK, CAUSING THE HATCHBACK TO FALL DOWN ON CONSUMER'S HEAD. *AK

THE BRACKET AND GAS ASSIST CYLINDER ON MY VEHICLE HAS BROKEN AS STATED IN ID #'S 95I007000 AND 99V310001. I CONTACTED FORD TO REPAIR AND THEY STATED THAT THE VEHICLE HAD GREATER THAN 60,000 MILES AND THEY WERE NOT RESPONSOBLE FOR REPAIRING. TWO POINTS. I PURCHASED THE VEHICLE USED AND DID NOT RECEIVE THE OWNER NOTIFICATION REGARDING THE DEFECT. HAD I, MAYBE THE PROBLEM WOULD HAVE BEEN IDENTIFIED AND CORRECTED. POINT 2, YOU HAVE 2 ID NUMBERS OF THE SAME PROBLEM. FORD DID NOT MENTION THE LATEST RECALL, ID# 99V310001, THAT HAS A 1999 YEAR OF RECALL. I ONLY SPOKE WITH FORD LAST WEEK, 12/08/99. WHY DIDIN'T THEY REFER TO THIS ID#. THIRDLY, I DO N OT BELEIVE THIS DEFECT IS A FUNCTION OF TIME OR MILEAGE. IT IS A FUNCTION OF THE NUMBER OF TIMES THE HATCH IS OPENED AND REPRESENTS A SERIOUS PERSONAL INJURY EXPOSURE. MY WIFE HAD...

REAR HYDRAULIC CYLINDERS GAVE OUT AND COLLAPSED ON OWNER. DEALER SAID IT WAS NOT PART OF RECALL. *AK

VEHICLE EXPERIENCING PROBLEM WITH PINE NEEDLES COLLECTED INTO OUTSIDE HEATER DUCT AND CATCHING ON FIRE. ALSO, REAR HYDRAULIC CYLINDER DEATCHED FROM VEHICLE BODY. DEALER NOTIFIED OF BOTH INCIDENTS, AND CONSUMER WAS INFORMED THAT THE VEHICLE WAS UNDER NO RECALLS. SEEKING HELP FROM NHTSA INTHIS MATTER. *AK

THE HYDRAULIC CYLINDER THAT SUPPORTS THE REAR LIFTGATE HAS PULLED AWAY FOM FRAME ON THE PASSENGER'S SIDE. MANUFACTURER WAS NOTIFIED ABOUT THIS PROBLEM. THE TRUCK WAS ALSO TAKEN TO THE DEALERSHIP. DEALER COULD NOT CORRECT PROBLEM FREE OF CHARGE. TRUCK NO LONGER UNDER WARRANTY. TRUCK WAS NOT INCLUDED IN RECALL # 95I007000 FORD/STRUCTURE: HATCHBACK. *AK

WHILE GETTING SOME ITEMS OUT OF THE HATCHBACK THE BRACKET BROKE, CAUSING THE HATCHNBACK TO FAIL. *AK

THE HYDRAULIC CYLINDER SUPPORT ROD FELL FROM THE VEHICLE, CAUSING THE HATCH TO FALL INJURING THE OWNER . THE DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. *AK

REAR LIFTGATE HYDRAULIC CYLINDERS BROKE AWAY FROM THE TRUCK, WHICH MAKES IT IMPOSSIBLE TO HOLD UP DOOR. *YC

PASSENGER'S SIDE HATCHBACK SUPPORT ROD SEPARATED FROM HATCHBACK, CAUSING IT TO COLLAPSE. DEALER HAS BEEN CONTACTED. *AK

PASSENGER'S SIDE HATCHBACK SUPPORT ROD SEPARATED FROM HATCHBACK. DEALER HAS BEEN CONTACTED. *AK

REAR LIFTGATE GAS ASSIST CYLINDER ATTACHMENT BRACKET PULLED AWAY FROM THE INSIDE OF THE LIFTGATE, CAUSING FAILURE. *YC

THE LIFT ARM SUPPORT BRACKET ON THE TAILGATE RIPPED OUT, CAUSING THE TAILGATE TO FALL CAUSING AN INJURY. ALTHOUGH THE MANUFACTURER ACKNOWLEDGED THERE HAS BEEN A PROBLEM WITH THESE AND THEY ARE AWARE OF IT AND HAVE BEEN REINFORCING THESE, THEY WOULD NOT REPAIR IT DUE TO MILEAGE OVER 60,000. *AK

HATCHBACK HYDRAULIC CYLINDER SNAPPED, RESULTING IN MINOR INJURIES. A RECALL HAS BEEN ISSUED ON THE VEHICLE MAKE AND MODEL, HOWEVER THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. DEALER AND MANUFACTURER HAVE BEEN NOTIFIED. RECALL 95I-007. *AK

CONSUMER CONTACTED DEALER IN REFERENCE NHTSA RECALL 95I007/MANUFACTURER'S RECALL 95S21, HATCHBACK HYDRAULIC CYLINDER FAILURE. MANUFACTURER STATED THAT RECALL HAS EXPIRED, AND DEALER REFUSED TO TAKE CARE OF RECALL REPAIRS. *AK

REAR HATCHBACK CYLINDER WELD SNAPPED. MJS

ONE OF THE HYDRAULIC CYLINDER SUPPORTS ON THE HATCHBACK REAR DOOR. SEPARATED FROM THE VEHICLE, CAUSING THE DOOR TO SLAM DOWN ON OWNER'S CHILD. DEALER HAS FIXED VEHICLE. *AK

REAR HATCH HYDRAULIC CYLINDER SNAPPED OFF THE WELD BRACKET ,INJURING OWNER . A SAFETY IMPROVEMENT HAS BEEN ISSUED ON MAKE AND MODEL. VEHICLE HAS EXCEEDED THE MILEAGE. MANUFACTURER HAS BEEN NOTIFIED.

HYDRAULIC LIFT SUPPORT BRACKET ON RIGHT SIDE OF THE REAR HATCHBACK DOOR BROKE, CAUSING DOOR TO DROP DOWN SUDDENLY. NO ONE WAS INJURED. DEALER/MANUFACTURER ARE AWARE OF THE PROBLEM. PROBLEM HAS NOT BEEN CORRECTED. *AK

REAR HATCHBACK SUPPORT ROD DISCONNECTED. *AK

THE GAS CYLINDER ATTACHMENT BRACKETS PULLED AWAY FROM THE TOP OF THE LIFTGATE. NEITHER DEALER(HUB CITY FORD, CRESTVIEW, FLORIDA OR FORD MOTOR CUSTOMER ASSISTANCE CENTER, WILL FIX THE PROBLEM. I NEVER RECEIVED A RECALL ON THIS PROBLEM.

A BRACKET ATTACHING A GAS ASSIST CYLINDER TO THE LIFTGATE RIPPED AWAY FROM THE LIFTGATE, RECALL NOTICE NOT RECIEVED DUE TO VIN.

RECALL 95I007; THE REAR LIFTGATE CYLINDERS BROKE OFF AND FELL ON THE OCCUPANT, CAUSING INJURIES TO OCCUPANT. DEALER STATED THIS VEHICLE IS NOT INCLUDED IN THE RECALL, BUT HAS THE EXACT SAME PROBLEM AS STATED IN THE RECALL. *AK

WELDS THAT SECURE HATCHBACK TRUNK CYLINDERS BROKE, CAUSING THE DOOR NOT TO REMAIN IN THE UPRIGHT POSITION. *AK.ET.