NHTSA Complaint #887014 — 1994 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT

Complaint Details

ODI Number	887014
Vehicle	1994 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Date of Incident	March 29, 2001
Date Filed	April 27, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CT

Consumer Description

RECEIVED RECALL NOTICE 95I00700. TOOK TO DEALERSHIP. REPAIRS WERE MADE. NOTICED ONE SIDE INCOMPLETE. INFORMED SERVICE MANAGER, WHO REFUSED TO DO REPAIRS. PROBLEM STILL EXISTS AFTER 10 MONTHS. CONTACTED MANUFACTURER, AND WAS REFERRED TO DEALERSHIP. NOT WILLING TO GET INVOLVED, STATING THEIR REPAIR WAS ADEQUATE.*AK FIRESTONE TIRE EXPERIENCED WALL FAILURE, NOS IZE OR KIND OF TIRE IS GIVEN BY CONSUMER. AFTER RECALL 99534, THE GAP BETWEEN THE LIFTGATE AND THE MAIN BODY ON THE LEFT HAND SIDE IS EXCESSIVE, PRIOR TO THE REPAIR, THE GAP WAS ABOUT 1/8 INCHES AS IS THE PRESENT GAP AT THE RIGHT HAND SIDE, NOW THE LEFT HAND SIDE IS 3/8 INCH, WHEN THE LIFT GATE IS CLOSED WITH NORMAL FORCE THE BOTTOM LATCH AT THE LEFT HAND SIDE DOES NOT ENGAGE. *SLC

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