2011 FORD EDGE Back Over Prevention Sensing System Camera Problems

The contact owns a 2011 Ford Edge. The contact stated that while reversing, the rearview camera displayed a blank or upside-down image. The contact stated that the rearview camera had previously been replaced, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

NHTSA Request #1576215 | Ford Motor Company [XXX] I am filing a complaint as suggested by the U.S. Department of Transportation’s Vehicle Safety Hotline Information Center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however my vehicle/equipment is not included in the recall. The camera was replaced and paid for out of pocket in 2021 due to the same issue. I requested that Ford Motor Company provide a Customer Satisfaction Program for my vehicle's back up camera. We paid $1,072.46 ($485.00 for the camera + $587.46 in labor charges) to replace the defective back up camera 1/28/2021 after the technician at Mike Marone Ford in Longmont, CO verified our concern and confirmed that the backup camera was inoperable and had failed. This repair came with a 2 year unlimited mileage parts and labor warranty. When the camera...

Have a 2011 Ford Edge Limited purchased new from a local Ford dealer. Seems like Ford has had issues with the backup cameras in all models that cameras have been available since 2007, have resisted and continues not to issue a safety recall. Since 2018 NHTSA have required backup cameras as safety equipment in all vehicles. This camera issues is definitely a safety issue. Ford and its dealer will not addressed it unless they charge and excessive amount for the repair running the gamut from $100 to $800 which may or may not correct the problem. NHTSA needs to require and mandate that the Ford Motor Co declared this as a safety recall issue and correct the problem. All their vehicles, new or old, have been having problems with this backup camera safety equipment.

The backup camera displays upside down. Also, There is a clunk noise coming from the front end when you put in gear. Seems to be a common problem when you Google.

While conducting an at-home SYNC2 software update to version 3.10 via a properly formatted USB flash drive, the component that failed was the Accessory Protocol Interface Module (APIM) resulting in the vehicle's entire Infotainment software, the back-up camera, GPS, Bluetooth, Radio, Climate Controls, essentially all functions through the center touch screen to completely stop functioning. Roughly half way through the SYNC2 update which consisted of having the vehicle in an engine-on idle-state as required by Ford, the center touch screen displaying the update progress bar faded to black and ambient lights were lost. Ford claims that this at-home update could take anywhere from 45-60 minutes. I allotted 90 minutes for the update to complete its processes thinking the screen going black was normal during this update. After realizing the screen didn't come back on after a long while, I knew a bigger problem existed. The vehicle has been inspected by...

BACK-UP CAMERA DOESN'T WORK AND IT IS ASKING TO PUT IN A NEW NAV SD CARD. THEN IT TELL ME TO CONTACT YOUR DEALERSHIP ABOUT YOUR CAMERA.

BACKUP CAMERA VIEW IS UPSIDE DOWN, WHEN BACKING, CAUSING DISTORTION

THE SYNC SYSTEM QUIT WORKING. THERE IS A BLACK SCREEN AND I AM UNABLE TO USE THE BACKUP CAMERA OR SEE THE TEMPERATURE CONTROLS FOR THE VEHICLE. IT HAS BEEN THIS WAY FOR ABOUT A MONTH. ON MY FORD APP IT SHOWS 2 THINGS THAT NEED TO BE FIXED. I CALLED THE DEALERSHIP AND THEY SAID I HAVE TO PAY $173 FOR THEM TO LOOK AT IT AND THEY SHOW NO RECALLS.

ALL DOOR SENSORS NEEDED REPLACING. THE FRONT INTERFACE DISPLAY MODULE NEEDED TO BE REPLACED BECAUSE THE HAZARD LIGHTS CAME ON FOR NO REASONS AND COULDN'T BE TURNED OFF. REAR VIEW CAMERA DOESN'T WORK. FRONT HOOD NEEDS PAINTING FROM POOR CLEAR COAT. IT TOOK ONE MONTH FOR FORD TO GET THE FIDM. NUMEROUS RECALLS BUT FORD SAID THEY DON'T APPLY TO THE FORD EDGE. AS A FAMILY WE HAVE A FORD EDGE, F-150 LARIAT, ESCAPE,EXPLORER AND A F-250. THIS IS CURRENT AND NOT INCLUDING ALL THE OTHER VEHICLES WE HAD FROM FORD.