2002 DODGE DURANGO Suspension Problems

25 NHTSA complaints on file

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Suspension Issues in the 2002 DODGE DURANGO

25 suspension complaints have been filed with NHTSA for the 2002 DODGE DURANGO. Of these, 1 involved a crash, 0 involved a fire, and 0 resulted in injury.

25
Complaints
1
Crashes
0
Fires
0
Injuries
0
Deaths

All Suspension Complaints

#11668686 |
I have had my front wheel hub replaced 12 times yet my car isn't part of any recall
#11633843 |
The hub on my 02 Durango has had to be replaced 8 times since I bought it in 2018 but everyone says my car isn't part of recall.
#11112349 |
THE HUB UNIT BROKE WHILE DRIVING THE CAR DID NOT WANT TO GO IT TOOK A LONG TIME TO MOVE FORWARD AND THE STEERING WAS OFF. THERE WAS A POUND CLANKING NOISE RIGHT AFTER I STARTED TO MAKE A LEFT TURN AND THEN IT BROKE.
#10958341 |
WHEN I SHIFT AUTOMATIC TRANSMISSION INTO GEAR IT MAKES A TICKING NOISE AND ALSO WHEN I TURN THEY'RE ALWAYS KIND OF A THUMP FEEL TO THE ENTIRE VEHICLE. I ALSO CAN TAKE MY KEY OUT OF IGNITION NO MATTER IF ITS IN DRIVE, PAR, REVERSE ETC...
#10944187 |
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 35 MPH, THE UPPER BALL JOINT FRACTURED AND IMPACTED THE FRONT PASSENGER SIDE WHEEL. THE CONTACT WAS ABLE TO COAST THE VEHICLE CAUTIOUSLY HOME. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS NOT INFORMED OF NHTSA CAMPAIGN NUMBER: 04V596000 (SUSPENSION) UNTIL AFTER EXPERIENCING THE FAILURE. THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 208,453. PARTS DISTRIBUTION DISCONNECT.
#10876509 |
HEAVY RUST BUILDUP ON FRAME BEHIND UPPER CONTROL ARM MOUNTS. AFTER REMOVING RUST, FRAME METAL IS VERY THIN WITH HOLES THROUGHOUT. POSSIBLY LEADING TO FLEXING & CRACKING. DEFINITELY REDUCING CRASH ABILITIES.
#10716090 |
DURING BREAKING, STEERING, AND TURNING, I HEAR A "CLACKING" SOUND AND THERE IS A FEELING OF SOMETHING STICKING. WHEN THE SUV IS PARKED ON MY DRIVE WAY, I RELEASE THE HAND BREAK AND I CAN HEAR A STRONG "CLACK" SOUND. I HAD TIMES WHERE THE BREAKING SYSTEM WAS DIFFICULT TO PRESS. I TOOK THE SUV TO PEP BOYS AND THEIR EVALUATION SHOWS THAT IT NEEDS UPPER AND LOWER BALL JOINTS, FRONT BRAKES, AND SHOCK AND STRUTS. STEERING: TERRIBLE AND EXTREMELY DIFFICULT TO TURN (SUPER HARD TO STEER). SOME PARTS WHERE CHANGED BY PEP BOYS IN AN "URGENT" SITUATION. THE STEERING "BEARINGS" ?(A PART THAT GOES FROM THE STEERING WHEEL DOWN TO THE MOTOR) WAS CHANGED. (I HAVE A COPY OF THE WORK DONE).
#10628219 |
WHILE DRIVING A HIGHWAY SPEEDS AND GOING OVER A BUMP IN THE ROAD THE REAR OF THE VEHICLE WILL JUMP SIDEWAYS WHICH COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. *TR
#10573553 |
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE VIBRATED EXCESSIVELY. ALSO, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD SKID AND JERK FORWARD. THE FAILURE WAS RECURRING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS: 07V555000(POWER TRAIN) AND 08E064000(SUSPENSION) BUT WAS ADVISED BY THE DEALER THAT ALL RECALL FOR THE VEHICLE HAD BEEN SATISFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 215,000. UPDATED 06/10/14 MA THE CONSUMER STATED WHEN SHE ATTEMPTED TO STOP, THE VEHICLE LOCKED UP AND SKIDDED FORWARDED.
#10561655 |
TL* THE CONTACT OWNS A 2002 DODGE DURANGO. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE FRONT PASSENGER'S SIDE LOWER CONTROL ARM BECAME FRACTURED. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, WHO STATED THAT THE UPPER CONTROL ARM, LOWER CONTROL ARM AND THE BALL JOINTS NEEDED TO BE REPAIRED. THE CONTACT DID NOT HAVE THE VEHICLE REPAIRED. THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN I.D. NUMBER: 08E064000 (SUSPENSION). THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 2/27/14*CN THE OWNER OF THE VEHICLE REQUIRES A SPANISH RESPONSE. UPDATED 3/6/2014 *JS
#10468982 |
TL* THE CONTACT OWNS A 2002 DODGE DURANGO 4X4. WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS REPAIRED BY A CERTIFIED MECHANIC, WHO REPLACED THE FRONT DRIVER'S SIDE UPPER BALL JOINT WHICH SEPARATED FROM THE VEHICLE. THERE WAS A RECALL RELATED TO THE SAME DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 04V596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT); HOWEVER THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
#10447214 |
STARTED HEARING NOISES UNDER MY GAS, BRAKE PEDALS. BIG KNOCKING NOISES. FOUND OUT ABOUT A RECALL THAT MY TRUCK NEEDED REGARDING THE BALL JOINTS THAT COULD CAUSE THEM TO BRAKE AND LOSE THE TIRES. WHEN TO THE DEALERSHIP AND WAS TOLD THAT I HAD PASSED THE MILEAGE OF 100,000, AND WOULD HAVE TO PAY OUT OF POCKET. IT WAS ONLY 2463 MILES OVER. I THOUGHT RECALLS DON'T HAVE A TIME LIMIT TO GET FIXED? SO NOW I HAD TO FIND A CAR SHOP TO FIX BOTH BALLJOINTS, ON BOTH SIDES. TO TOP IT OFF THE RIGHT SIDE NEEDED A NEW HUB ACCESSORY REPLACED ALSO THAT I AGAIN HAD TO PAY ON MY OWN. WHY ARE SO MANY THINGS GOING WRONG NOW? AND BY READING ONLINE I'M NOT THE ONLY ONE WITH THESE SAME ISSUES. *TR
#10346982 |
I WAS MAKING A RIGHT HAND TURN AND THEN AN IMMEDIATE LEFT AT ABOUT 10MPH I HEARD A POP ON DRIVER'S SIDE FRONT WHEEL AND THEN LOST CONTROL OF MY CAR. I WAS ABLE TO REGAIN CONTROL OF MY CAR BUT IT WOULD NOT TURN TO THE LEFT I WAS ABLE TO GET THE CAR TO SIDE OF THE ROAD EVEN THOUGH STEERING WAS EXTREMELY DIFFICULT. I CHECKED THE TIRE IT WAS FULLY INFLATED BUT THE TOP OF TIRE WAS TILTED OUT AT THE TOP I COULD NOT DRIVE THE VEHICLE ANY MORE DUE STEERING DIFFICULTIES. I CALLED A TOW TRUCK AND HAD THE CAR TOWED TO MECHANIC. I WAS TOLD BY TOW TRUCK OPERATOR AND THE MECHANIC THAT THE UPPER BALL JOINT ON ARM HAD SEPARATED FROM THE ARM CAUSING ME TO LOSE CONTROL OF THE CAR. A FRIEND STATED THAT DURANGO HAD BEEN RECALLED FOR THIS ISSUE. I...
#10326708 | Crash
I WAS IN AN ACCIDENT BECAUSE THE 2002 DODGE DURANGO'S BRAKES DID NOT WORK AND THE ABS AND BRAKE LIGHT CAME ON. THIS WAS THE SCARIEST THING I HAVE EVER EXPERIENCED. I HAVE HAD IT CHECKED BY AUTO ZONE, DODGE DEALER, LOCAL MECHANIC...AND NO ANSWERS. THE BRAKES LITERALLY WENT TO THE FLOOR. I HAVE 3 CHILDREN AND HAVE NO OTHER CHOICE BUT TO DRIVE THIS DEATH TRAP. I HAVE ALSO HAD PROBLEMS WITH THE BALL JOINTS/ ELECTRICAL ISSUES. I HAD THE ABS FUSE PULLED, BUT NOT SURE IF THIS IS A SOLUTION. HAS THERE BEEN OTHER COMPLAINTS OF BRAKE FAILURE IN THESE VEHICLES. *TR
#10218646 |
TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE RATTLED, SHOOK, AND VEERED LEFT AND RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR AND THEY STATED THAT THE TIE ROD ASSEMBLY FAILED. THE REPAIRS COST $2,690.47; HOWEVER, THE WARRANTY DID NOT COVER ALL OF THE REPAIR WORK. THE CURRENT MILEAGE WAS 99,961 AND FAILURE MILEAGE WAS 99,930. UPDATED 03-11-08 *BF THE UPPER BALL JOINTS WERE NOISY, THE SHOCKS WERE LEAKING OIL, THE POWER STEERING LINES WERE LEAKING. THE REAR WIPER MOTOR FAILED, THE FRONT PINION SEAL WAS LEAKING. THE POWER STEERING RACK AND PINION HAD AN INTERNAL FAILURE. UPDATED
#10125735 |
I OWN A 2002 DODGE DURANGO AND HAVE HAD THE BALL JOINTS REPLACED 3 WEEKS AGO. I ALSO HAD THE CAR REALLIGNED. THE CAR IS NOW OUT OF ALLIGN PULLING TO THE RIGHT WHEN I BRAKE AND MAKING AN AWFUL CLUNKING NOISE WHEN I BRAKE. I WAS TOLD IT WAS A SUSPENSION ISSUE AND THAT IS WHY THE VECHILE WILL NOT STAY ALLIGNED. I HAVE ALREADY GONE THROUGH 3 SETS OF TIRES SINCE I BOUGHT THE CAR!
#10096504 |
ON OCTOBER 22ND 2004 I TOOK MY 2002 DODGE DURANGO IN FOR ROUTINE SERVICE, AN OIL CHANGE, TIRE ROTATION ETC. IT HAD BEEN RIDING ROUGHER THAN NORMAL AND I HAD NOTICED THAT THE TIRES WERE WEARING UNEVENLY SO I ASKED THEM TO LOOK IT OVER AND SEE IF THERE WAS ANYTHING WRONG. UPON EXAMINING THE VEHICLE THE MECHANIC FOUND THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED ALONG WITH THE CONTROL ARM. MY VEHICLE HAS ONLY 38316 MILES AND HAD TO PUT NEARLY $1000 FOR SOMETHING THAT SHOULD NOT HAVE WORN OUT THAT QUICKLY. HAD I NOT GONE IN FOR ROUTINE MAINTENANCE AT THAT TIME SOMETHING FAR MORE SERIOUS COULD HAVE HAPPENED AND TO MAKE MATTERS WORSE I NOW NEED TO REPLACE MY TIRES.*AK
#10070603 |
HERE IS A LIST THAT I HAVE SENT TO DODGE CHRYSLER CUSTOMER SERVICE AND 2 DEALERSHIPS 1. INTERMITTENT OR DELAYED ENGAGEMENT AT VEHICLE START UP OPERATION OR ENGAGEMENT AT 26-56 MPH 2. INTERMITTENT ACCELERATION AND SHUDDER DURING TORQUE CONVERTER. OPERATION OR ENGAGEMENT AT 26-56 MPH 3. INTERMITTENT POOR SHIFTING QUALITY?.. IDLE SHAKE, SAG OR HESITATION. WILL NOT ALWAYS ?DOWNSHIFT? WHILE DRIVING 26-54 MPH. 4. INTERMITTENT BUZZ AND OR CLICKING IN REVERSE. (WARM OR COLD) 5. INTERMITTENT SURGING WHILE DRIVING 26-54 MPH. (WARM OR COLD) 6. INTERMITTENT HESITATION ?IDLE SHAKE? SAG WHEN STEPPING ON ACCELERATOR/GAS PEDAL. 7. INTERMITTENT HARSH ENGAGEMENT OF TRANSITION (WARM OR COLD) 8. INTERMITTENT NOISY 3-4 UPSHIFTS . (WARM OR COLD) 9. INTERMITTENT DELAYED DOWN SHIFTS (ALMOST LIKE DROPPING IT IN 1ST WHILE GOING 35 MPH) 10. INTERMITTENT DELAYED UP SHIFTS. (TRANSMISSION FEELS LIKE ITS SLIPPING) 11. UNEXPECTED ACCELERATION (WARM OR COLD) 12. LOUD POPPING NOISE WHILE TURNING....
#10066951 |
LETTER REPORTING THE REPLACEMENT OF THE FRONT RIGHT BALL JOINT ASSEMBLY AT 19K MILES. *PH THE DEALER REPLACED THE BALL JOINT FREE OF CHARGE. *SC *JB
#10061360 |
WHEN BACKING OUT WITH STEERING WHEEL TURNED TO THE RIGHT VEHICLE MADE A CLICKING NOISE. DEALER WAS CONTACTED. *AK
#10058178 |
MULTIPLE PROBLEMS WITH 2002 DODGE DURANGO. POWER LOCKS INTERMITTENTLY LOCK AND UNLOCK WITHOUT ACTIVATING THEM. BAD CREAKING NOISE FROM FRONT SUSPENSION, POSSIBLE BALL JOINT PROBLEMS. CHECK ENGINE LIGHT GOES ON AND OFF INTERMITTENTLY. BRAKES REALLY SOFT, HORRIBLE STOPPING DISTANCE. ENGINE RUNS REALLY ROUGH IN MORNING FOR FIRST 10-15 MINUTES. ONLY 21000 MILES. *AK
#10049252 |
AT 27K MILES MY DODGE DURANGO NEEDED BOTH THE UPPER AND LOWER BALL JOINTS REPLACED FOR BOTH THE LEFT AND RIGHT SIDE. *JB
#10030214 |
CONSUMER STATES THAT WHILE DRIVING THE VEHICLE AT ANY SPEED THE VEHICLE WOULD PULL TO THE RIGHT.DEALER NOTIFIED.*AK
#10030132 |
CONSUMER STATES THAT WHEN SHE DRIVES TRUCK IT FEELS FUNNY, IT FEELS AS THOUGH SOMETHING IS GOING TO BREAK IN THE STEERING WHEEL. THE STEERING ALSO FEELS FUNNY. IT DID NOT FEEL LIKE THAT WHEN SHE FIRST PURCHASED THE VEHICLE. SHE HAS TAKEN TRUCK TO THE DEALERSHIP, AND THE MECHANIC KEPT TELLING HER THAT THAT FEELING WAS NORMAL, BUT SHE KNEW DIFFERENTLY, AND DID NOT THINK SO.*AK
#8007767 |
WHEN ROLLING DOWN WINDOW VEHICLE WILL VIBRATE.*AK

Other 2002 DODGE DURANGO Problem Areas

Suspensionfrontcontrol Armupper Ball Joint 76 complaints Electrical System 44 complaints Suspensionfrontcontrol Armlower Ball Joint 30 complaints Power Train 28 complaints Engine And Engine Cooling 23 complaints Power Trainautomatic Transmission 20 complaints Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slip 18 complaints Steering 17 complaints Suspensionfront 17 complaints Engine And Engine Coolingengine 14 complaints Service Brakes Hydraulic 13 complaints Unknown Or Other 11 complaints Engine 10 complaints Service Brakes 10 complaints Air Bags 9 complaints Air Bagsfrontal 7 complaints Power Traindrivelinedifferential Unit 7 complaints Power Trainautomatic Transmissionlever And Linkagecolumn Shift 6 complaints Service Brakes Airantilock 6 complaints Steeringlinkagestie Rod Assembly 6 complaints Suspensionrear 6 complaints Exterior Lighting 5 complaints Service Brakes Hydraulicfoundation Componentsdiscrotor 5 complaints Vehicle Speed Control 5 complaints Engine And Engine Coolingenginegasoline 4 complaints Seat Belts 4 complaints Service Brakes Hydraulicfoundation Componentsdiscpads 4 complaints Equipment 3 complaints Latcheslockslinkages 3 complaints Power Trainautomatic Transmissionparkneutral Start Interlock Switch 3 complaints Seats 3 complaints Seatsfront Assemblyseat Heatercooler 3 complaints Steeringhydraulic Power Assist System 3 complaints Tires 3 complaints Tirestreadbelt 3 complaints Visibilitydefrosterdefoggerhvac System 3 complaints Visibilitywindshield Wiperwashermotor 3 complaints Wheels 3 complaints Electrical Systemignitionswitch 2 complaints Electrical Systemwiring 2 complaints Electrical Systemwiringfuses And Circuit Breakers 2 complaints Electronic Stability Control Esc 2 complaints Engine And Engine Coolingcooling System 2 complaints Equipmentapplianceair Conditioner 2 complaints Equipmentelectrical 2 complaints Latcheslockslinkagesdoorslatch 2 complaints Power Trainmanual Transmission 2 complaints Seat Beltsfrontretractor 2 complaints Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipcontrol Unitmodule 2 complaints Service Brakes Hydraulicfoundation Componentsdisccaliper 2 complaints Service Brakes Hydraulicfoundation Componentsdrum 2 complaints Steeringrack And Pinion 2 complaints Structure 2 complaints Structurebody 2 complaints Structurebodydoor 2 complaints Suspensionfrontcontrol Armupper Arm 2 complaints Suspensionfrontshock Absorber 2 complaints Suspensionfrontwheel Bearing 2 complaints Visibilitypower Window Devices And Controls 2 complaints Visibilitywindshield 2 complaints Visibilitywindshield Wiperwasher 2 complaints Air Bagssidewindow 1 complaint Electrical Systemignitionmodule 1 complaint Engine And Engine Coolingcooling Systemradiator Assembly 1 complaint Engine And Engine Coolingexhaust System 1 complaint Engine And Engine Coolingexhaust Systememission Control 1 complaint Exterior Lightingbrake Lights 1 complaint Exterior Lightinghazard Flashing Warning Lights 1 complaint Exterior Lightinghazard Flashing Warning Lightsunit 1 complaint Exterior Lightingheadlights 1 complaint Exterior Lightingheadlightsswitch 1 complaint Exterior Lightingturn Signalswitch 1 complaint Fuel System Gasolinestoragetank Assemblymounting 1 complaint Fuelpropulsion System 1 complaint Power Trainautomatic Transmissioncontrol Module Tcmpcmtecm 1 complaint Power Trainautomatic Transmissiongear Position Indication Prndl 1 complaint Power Trainaxle Assemblyaxle Shaft 1 complaint Power Traindriveline 1 complaint Power Traindrivelineconstant Velocity Joint 1 complaint Power Trainmanual Transmissionshift Pattern Indicator 1 complaint Power Traintransfer Case 4 Wheel Drive 1 complaint Seat Beltsfrontbuckle Assembly 1 complaint Service Brakes Air 1 complaint Service Brakes Airdiscpads 1 complaint Service Brakes Airdiscrotor 1 complaint Service Brakes Hydraulicantilocktraction Controlelectronic Limited Slipabs Warning Light 1 complaint Service Brakes Hydraulicfoundation Componentsdisc 1 complaint Service Brakes Hydraulicfoundation Componentsdrumshoeslinings 1 complaint Service Brakes Hydraulicfoundation Componentsmaster Cylinder 1 complaint Steeringcolumn 1 complaint Steeringhydraulic Power Assisthose Piping And Connections 1 complaint Steeringlinkages 1 complaint Structurebodydoorhinge And Attachments 1 complaint Structurebodyhood 1 complaint Structurebodytrunk Lid 1 complaint Structureframe And Members 1 complaint Suspensionfrontcontrol Arm 1 complaint Suspensionfronthub 1 complaint Suspensionrearspringsleaf Spring Assembly 1 complaint Suspensionrearspringsleaf Spring Assemblyleaf 1 complaint Tirestemporaryemergency Spare Tire 1 complaint Traction Control System 1 complaint Visibilitydefrosterdefoggerhvac Systemfanmotor 1 complaint Visibilitydefrosterdefoggerhvac Systemheater Core 1 complaint Visibilityrear Window Wiperwashermotor 1 complaint Visibilitywiper 1 complaint Wheelshub 1 complaint Wheelsrim 1 complaint
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