NHTSA Complaint #10096504 — 2002 DODGE DURANGO

ON OCTOBER 22ND 2004 I TOOK MY 2002 DODGE DURANGO IN FOR ROUTINE SERVICE, AN OIL CHANGE, TIRE ROTATION ETC. IT HAD BEEN RIDING ROUGHER THAN NORMAL AND I HAD NOTICED THAT THE TIRES WERE WEARING UNEVENLY SO I ASKED THEM TO LOOK IT OVER AND SEE IF THERE WAS ANYTHING WRONG. UPON EXAMINING THE VEHICLE THE MECHANIC FOUND THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED ALONG WITH THE CONTROL ARM. MY VEHICLE HAS ONLY 38316 MILES AND HAD TO PUT NEARLY $1000 FOR SOMETHING THAT SHOULD NOT HAVE WORN OUT THAT QUICKLY. HAD I NOT GONE IN FOR ROUTINE MAINTENANCE AT THAT TIME SOMETHING FAR MORE SERIOUS COULD HAVE HAPPENED AND TO MAKE MATTERS WORSE I NOW NEED TO REPLACE MY TIRES.*AK