2012 DODGE AVENGER Seatsfront Assemblyhead Restraint Problems

The contact called on behalf of her son who owns a 2012 Dodge Avenger. The contact stated that while her son was exiting a parking lot, upon driving over a speed bump, the passenger’s side head restraint unintendedly deployed. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2012 Dodge Avenger. The contact received notification of an undisclosed recall. The contact stated that while the vehicle was turned off, the front passenger’s side headrest deployed inadvertently. The contact stated that a handheld diagnostic machine retrieved DTC: U0184. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 125,900.

The contact owns a 2012 Dodge Avenger. The contact stated while driving at an undisclosed speed, the front passenger's side headrest deployed inadvertently and struck the head of the front seat passenger. The contact stated that the vehicle was previously repaired under an undisclosed recall; however, the failure occurred. The vehicle was taken to the local dealer and to Chrysler Dodge Jeep Ram of Seminole County (750 Towne Center Blvd, Sanford, FL 32771), where a diagnostic testing fee was provided; however, the contact declined to pay the fee. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was unknown.

The contact owns a 2012 Dodge Avenger. The contact stated while driving at approximately 25 MPH, the front driver’s side headrest air bag deployed inadvertently. The contact stated no warning light was illuminated. The contact stated no one was injured nor sought medical attention. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,000.

TL* THE CONTACT OWNS A 2012 DODGE AVENGER. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE PASSENGER'S SIDE HEADREST DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO WHITTEN BROTHERS CHRYSLER JEEP DODGE RAM OF MIDLOTHIAN (10701 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 352-2615) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS, AIR BAGS) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 52,000.*DT*JB

TL* THE CONTACT OWNS A 2012 DODGE AVENGER. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE FRONTAL PASSENGER'S SEAT HEADREST DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED TO CHECK FOR RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE VEHICLE WAS TAKEN TO FERMAN CHRYSLER JEEP DODGE RAM ' WESLEY CHAPEL (24314 FL-54, LUTZ, FL 33559) AND THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR OF THE VEHICLE. THE CONTACT DECLINED THE REPAIR. ADDITIONALLY, THE DRIVER'S SIDE HEADREST DEPLOYED WHILE PARKED IN THE DRIVEWAY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V640000 (SEATS, AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

AIRBAG ISSUES HAVE ALWAYS BEEN A PROBLEM AND CAR WAS PURCHASED BRAND NEW. DRIVER SIDE HEAD RESTRAINT IS FAULTY AGAIN AND REPAIRS WILL COST 1100 TO REPLACE THE ENTIRE HEAD REST.*DT *TR CONSUMER STATED AIRBAG LIGHT CAME ON WITHIN HAVING THE CAR FOR ABOUT A YEAR.*JB