2020 CHEVROLET IMPALA — Problems, Recalls & Safety Data
5/5
Safety Rating
23
Owner Complaints
0
Recalls
3
Service Bulletins
0
Investigations
Overview of the 2020 CHEVROLET IMPALA
The 2020 CHEVROLET IMPALA has received a total of 23 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). It earned an overall safety rating of 5 out of 5 stars in NHTSA's New Car Assessment Program crash tests. 3 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Unknown Or Other (5 complaints), Electrical System (3 complaints), and Steering (3 complaints).
Recalls for the 2020 CHEVROLET IMPALA
There are no recalls on file with NHTSA for the 2020 CHEVROLET IMPALA. No Active Recalls
Owner Complaints for the 2020 CHEVROLET IMPALA
23 complaints have been filed with NHTSA for the 2020 CHEVROLET IMPALA. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Unknown Or Other | 5 | 0 | 0 | 0 | 0 |
| Electrical System | 3 | 0 | 0 | 0 | 0 |
| Steering | 3 | 0 | 0 | 0 | 0 |
| Air Bags | 2 | 2 | 0 | 1 | 0 |
| Power Train | 2 | 0 | 0 | 0 | 0 |
| Engine | 1 | 0 | 0 | 0 | 0 |
| Exterior Lightingheadlights | 1 | 0 | 0 | 0 | 0 |
| Fuelpropulsion System | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Blind Spot Detection | 1 | 0 | 0 | 0 | 0 |
| Seat Belts | 1 | 0 | 0 | 0 | 0 |
| Seats | 1 | 0 | 0 | 0 | 0 |
| Structurebody | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
Most Recent Complaints
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working
2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 miles they were able to get an OBD reading. Information from the dealer invoice: A multi-point inspection DI1 Multi-Point inspection 716106 CPC B C/S veh is hard to steer at times- acts like it has no electric steering ADV cause: DTC O800 power steering control module low voltage, found while battery sitting over TP test dead cell and low cca 185/535cca EGO1 drivability test 716106 CPC $69.95 1 88866309 $190.00 New Battery Final charge: $317.44 No hard steering for a while, and now at 7,500 + or - miles hard steering is back and becoming harder to steer at times, especially if breaking. I have been to the dealer more often and had wait for the a while to get checked in and by the time he gets to me and someone to drive my car the steering is back to normal again. They told me that without a dash or ODB reading there is nothing they can do. 5 years same problem and never know when it will happen.
I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They Could Tell If They Switch My Tires Later On I Was Told It Was A Tire Came Took My Car To Firestone This Sat 07/19/2025 I Was Told I Didn’t Need Tires It Is In Fact Both Of My Hub Bearing So I Paid 100.00 Diagnostic Fee To Castle And Risking My Life Driving My Car When They Knew In Fact That It Was My Hub Bearings My Car Is Under Warranty If It Wasn’t They Would Have Fixed It And Charge Me I Am Taking My Car Back Monday I Have Made Several Complaints On This Dealer And Nothing Is Happening This Is Unfair For Consumer To Take Advantage Of Customers
Safety Rating for the 2020 CHEVROLET IMPALA
The 2020 CHEVROLET IMPALA received an overall safety rating of 5 out of 5 stars from NHTSA's New Car Assessment Program (NCAP).
| Test Category | Rating |
|---|---|
| Overall Rating | ★★★★★ (5/5) |
| Frontal Crash | ★★★★★ (5/5) |
| Side Crash | ★★★★★ (5/5) |
| Rollover | ★★★★☆ (4/5) |
Safety ratings are based on controlled crash tests conducted by NHTSA. A 5-star rating indicates the highest level of occupant protection.
Technical Service Bulletins for the 2020 CHEVROLET IMPALA
General Motors, LLC has issued 3 technical service bulletins (TSBs) for the 2020 CHEVROLET IMPALA. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
N222369620-01 — ENGINE AND ENGINE COOLING
Special Coverage. Certain vehicles may have a condition that could cause the evaporative emissions purge valve to not fully close. If this condition occurs, the engine could run rough, hesitate, or stall at idle speeds. Additionally, the Malfunction Indicator Light (Check Engine Light) would illuminate, and a diagnostic trouble code...
PIC6460 — ENGINE AND ENGINE COOLING
This Preliminary information communicates that the coolant temperature sensor may leak coolant and wick into the ECM connector possibly causing a Hood Ajar message, CEL and a P257D.
PIE0533A — WHEELS
This engineering information (EI) revision ends the need for information from the field on a condition of wheel speed sensor inoperative with DTCs C0035, C0040, C0045 and/or C0055.
NHTSA Investigations for the 2020 CHEVROLET IMPALA
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the CHEVROLET IMPALA
- 2015 CHEVROLET IMPALA — 429 complaints
- 2016 CHEVROLET IMPALA — 176 complaints
- 2017 CHEVROLET IMPALA — 134 complaints
- 2018 CHEVROLET IMPALA — 86 complaints
- 2019 CHEVROLET IMPALA — 39 complaints
- 2020 CHEVROLET IMPALA (current)
Other CHEVROLET Models
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- CHEVROLET BLAZER — 11,032 total complaints
- CHEVROLET SILVERADO — 10,928 total complaints
- CHEVROLET SUBURBAN — 10,375 total complaints
- CHEVROLET COBALT — 10,106 total complaints