NHTSA Complaint #11679731 — 2020 CHEVROLET IMPALA
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11679731 |
| Vehicle | 2020 CHEVROLET IMPALA |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IN |
Consumer Description
2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 miles they were able to get an OBD reading. Information from the dealer invoice: A multi-point inspection DI1 Multi-Point inspection 716106 CPC B C/S veh is hard to steer at times- acts like it has no electric steering ADV cause: DTC O800 power steering control module low voltage, found while battery sitting over TP test dead cell and low cca 185/535cca EGO1 drivability test 716106 CPC $69.95 1 88866309 $190.00 New Battery Final charge: $317.44 No hard steering for a while, and now at 7,500 + or - miles hard steering is back and becoming harder to steer at times, especially if breaking. I have been to the dealer more often and had wait for the a while to get checked in and by the time he gets to me and someone to drive my car the steering is back to normal again. They told me that without a dash or ODB reading there is nothing they can do. 5 years same problem and never know when it will happen.
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