2011 CADILLAC CTS — Problems, Recalls & Safety Data

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N/A

Safety Rating

148

Owner Complaints

14 Crashes 6 Fires

2

Recalls

ACTIVE RECALL

40

Service Bulletins

0

Investigations

Overview of the 2011 CADILLAC CTS

The 2011 CADILLAC CTS has received a total of 148 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 3 recall campaigns affecting this vehicle, covering issues with ELECTRICAL SYSTEM:IGNITION, AIR BAGS, POWER TRAIN:DRIVELINE:DRIVESHAFT. 40 technical service bulletins have been issued by General Motors, LLC for this model year. The most commonly reported problems involve the Air Bags (23 complaints), Power Train (20 complaints), and Electrical System (18 complaints).

Recalls for the 2011 CADILLAC CTS

NHTSA has recorded 3 recalls for the 2011 CADILLAC CTS, potentially affecting up to 588,192 vehicles.

Recall 14V394000 — ELECTRICAL SYSTEM:IGNITION

| 554,328 vehicles affected

Defect: This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model...

Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.

Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 15, 2014. Owners...

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Recall 14V341000 — AIR BAGS

| 16,932 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2011 Cadillac CTS vehicles manufactured October 18, 2010, to June 2, 2011. In the affected vehicles, vibrations from the drive shaft may cause the vehicle's roll over sensor to command the roof rail air bags to deploy.

Consequence: If the roof rail air bags deploy unexpectedly, there is an increased risk of crash and injury to the occupants.

Remedy: GM will notify owners, and dealers will replace the rear drive shaft assembly, free of charge. General Motors distributed an interim letter to owners on August 27, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this...

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Recall 14V341000 — POWER TRAIN:DRIVELINE:DRIVESHAFT

| 16,932 vehicles affected

Defect: General Motors LLC (GM) is recalling certain model year 2011 Cadillac CTS vehicles manufactured October 18, 2010, to June 2, 2011. In the affected vehicles, vibrations from the drive shaft may cause the vehicle's roll over sensor to command the roof rail air bags to deploy.

Consequence: If the roof rail air bags deploy unexpectedly, there is an increased risk of crash and injury to the occupants.

Remedy: GM will notify owners, and dealers will replace the rear drive shaft assembly, free of charge. General Motors distributed an interim letter to owners on August 27, 2014. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this...

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Owner Complaints for the 2011 CADILLAC CTS

148 complaints have been filed with NHTSA for the 2011 CADILLAC CTS. Below is a breakdown by vehicle component.

Most Recent Complaints

Odometer Fraud. The contact purchased a 2011 Cadillac CTS. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,140 and at the time of registration, it was discovered that the mileage was 162,290.
#11661438 | STRUCTURE:FRAME AND MEMBERS | | 153,000 miles
The contact owns a 2011 Cadillac CTS. The contact stated that upon inspection underneath the frame rail, the contact became aware that there was rust on both sides of the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 153,000.
#11617805 | ELECTRICAL SYSTEM | | N/A miles
Water leaking in car like raining in car. The car radio and air conditioner panel wouldn’t turn off . It was draining batter after car would be turned off. Then after that water continues to leak. Took out fuse to stop from draining battery but had to buy new battery. Water continues to leak through car. Now ignition switch unable to turn off car . Unhooking the battery and fuse only way to turn off car. Take car to good year for diagnostics and was told water in car ( this I know cause I see raining in car.) This problem has been on going for a few years with the raining. I being unknowing that this would happen. Unable to give Goodyear 4000 dollars to fix problem with no guarantee it would fix problem. My friend that owns shop had to take seats and to find the water in bottom of car and wiring harness and BCM AND FUSE BOX AS WELL PROGRAMMING NEED TO BE DONE THIS AS WELL IS INFO FROM DIAGNOSIS FROM GOODYEAR. Everytime I get out of car just to turn off I would have to lift hood disconnect fuse and then disconnect battery cable . This in it self is unsafe to have to do. Cadillac was a dream car for me. It has become a nightmare. Cause this had been on going in other Cadillac made between 2008 and 2011 . I as well have videos of water in bottom of car and I have had to have car sealed to stop leaking only solution for now. Car is paid for. I NEED GMC TO JUST KNOW HOW UNFAIR IT IS FIR THEM TO HAVE KNOWLEDGE OF THIS PROBLEM AND PUT THE PUBLIC AT RISK OF DANGER. Hopefully after 2011 GMC fixed this problem in on going CADILLAC CARS . I am JUST DISAPPOINTED IN THE CORPORATIONS DISREGARDED FOR PUBLIC SAFTEY. Once again I always loved CADILLAC. Had an opportunity to have one and it has been a nightmare . Causing anxieties and depression. Cause I didn’t understand what was happening. Thank you .AS WELL I HAVE VIDEOS AND UNABLE TO UPLOAD
#11617576 | ELECTRICAL SYSTEM | | 100,000 miles
The contact owns a 2011 Cadillac CTS. The contact stated that the vehicle was experiencing a water leak. The contact noticed that the front driver's side seat, door arm rest and floor were significantly wet after rainfall. The contact stated that the failure later occurred on the front passenger's side of the vehicle. Additionally, the contact stated that the vehicle was experiencing electrical failures. The contact stated that after turning off the vehicle, the infotainment system, the heating system, the A/C, and the engine failed to turn off. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the fuse box and wiring needed to be replaced due to the electrical failure. The contact stated that upon disconnecting the battery and removing the fuse, the vehicle turned off. The vehicle was taken to an independent mechanic, where the contact was informed that water was leaking onto the wiring on the floor. The sunroof drain was unclogged; however, the failure persisted. The vehicle remained with the mechanic, where it was undergoing additional water entry tests. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 100,000.
#11617576 | STRUCTURE | | 100,000 miles
The contact owns a 2011 Cadillac CTS. The contact stated that the vehicle was experiencing a water leak. The contact noticed that the front driver's side seat, door arm rest and floor were significantly wet after rainfall. The contact stated that the failure later occurred on the front passenger's side of the vehicle. Additionally, the contact stated that the vehicle was experiencing electrical failures. The contact stated that after turning off the vehicle, the infotainment system, the heating system, the A/C, and the engine failed to turn off. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the fuse box and wiring needed to be replaced due to the electrical failure. The contact stated that upon disconnecting the battery and removing the fuse, the vehicle turned off. The vehicle was taken to an independent mechanic, where the contact was informed that water was leaking onto the wiring on the floor. The sunroof drain was unclogged; however, the failure persisted. The vehicle remained with the mechanic, where it was undergoing additional water entry tests. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 100,000.

View all Air Bags complaints →

Safety Rating for the 2011 CADILLAC CTS

NHTSA has not yet tested the 2011 CADILLAC CTS in its New Car Assessment Program.

Technical Service Bulletins for the 2011 CADILLAC CTS

General Motors, LLC has issued 40 technical service bulletins (TSBs) for the 2011 CADILLAC CTS. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.

21-NA-043 — UNKNOWN OR OTHER

This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.

PIC5481A — EQUIPMENT

This Preliminary Information communicates to the dealer technicians that if a key fob for CTS sedan or Coupe is learned to the vehicle the rear gate will be inoperative from the key fob. The correct key fob for Wagon models will have a picture of a wagon with the liftgate...

15-06-01-003A — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This technical bulletin provides inspection and repair information to correct a customer concern of various supercharger noise conditions.

15317 — EQUIPMENT

15317 - SPECIAL COVERAGE. ON SOME 2011 MODEL YEAR CADILLAC CTS-V VEHICLES, THE PCV HOSE MAY CRACK. IF THIS OCCURS, THE MALFUNCTION INDICATOR LIGHT (MIL) COULD ILLUMINATE AND A DIAGNOSTIC TROUBLE CODE OF P0171 AND/OR P0174 COULD BE SET. DEALERS ARE TO REPLACE THE PCV HOSE.

15317 — ELECTRICAL SYSTEM:SOFTWARE

15317 - SPECIAL COVERAGE. ON SOME 2011 MODEL YEAR CADILLAC CTS-V VEHICLES, THE PCV HOSE MAY CRACK. IF THIS OCCURS, THE MALFUNCTION INDICATOR LIGHT (MIL) COULD ILLUMINATE AND A DIAGNOSTIC TROUBLE CODE OF P0171 AND/OR P0174 COULD BE SET. DEALERS ARE TO REPLACE THE PCV HOSE.

SB-15317 — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)

CADILLAC: TSB HAS AN OWNER'S NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. THE POSITIVE CRANKCASE VENTILATION(PCV) HOSE IS CRACKED, AND NEEDS TO BE REPLACED, ON SOME VEHICLES, CAUSING MALFUNCTION INDICATOR LIGHT (MIL) TO ILLUMINATE. MODEL 2011 CTS-V. *PE

PI0401B — EQUIPMENT:ELECTRICAL

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

PIC6050 — ELECTRICAL SYSTEM:SOFTWARE

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

PIC6042 — STEERING

This Preliminary Information communication provides information to the technician about vehicles that if replacement of either shift paddle is necessary, the steering wheel does not need to be replaced nor does it need to be removed to replace either shift paddle.

PIC5514D — STRUCTURE:BODY:DOOR

This Preliminary Information communication provides information to the technician about vehicles that have the decklid will unexpectedly pop open intermittently. Technician will need to update the Remote Control Door Lock Receiver latest software calibration available in the Service Programming System.

Showing 10 of 40 technical service bulletins.

NHTSA Investigations for the 2011 CADILLAC CTS

There are no NHTSA defect investigations on record for this vehicle.

Other Model Years of the CADILLAC CTS

View all CADILLAC CTS model years →

Other CADILLAC Models

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