2020 AUDI A5 — Problems, Recalls & Safety Data
N/A
Safety Rating
102
Owner Complaints
4
Recalls
44
Service Bulletins
0
Investigations
Overview of the 2020 AUDI A5
The 2020 AUDI A5 has received a total of 102 safety complaints filed with the National Highway Traffic Safety Administration (NHTSA). There have been 9 recall campaigns affecting this vehicle, covering issues with TIRES, SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY. 44 technical service bulletins have been issued by Volkswagen Group of America, Inc. for this model year. The most commonly reported problems involve the Electrical System (41 complaints), Unknown Or Other (25 complaints), and Back Over Prevention Warnings (14 complaints).
Recalls for the 2020 AUDI A5
NHTSA has recorded 9 recalls for the 2020 AUDI A5, potentially affecting up to 592,741 vehicles.
Recall 22V034000 — TIRES
| 31,058 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8...
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number...
View full details →Recall 22V034000 — TIRES
| 31,058 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8...
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number...
View full details →Recall 22V034000 — SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
| 31,058 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8...
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number...
View full details →Recall 22V034000 — SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
| 31,058 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8...
Consequence: Rear axle misalignment may cause premature or uneven tire wear, increasing the risk of a crash.
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number...
View full details →Recall 21V874000 — AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
| 208,332 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to...
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is...
View full details →Recall 21V874000 — SEATS
| 208,332 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to...
Consequence: A disabled passenger air bag increases the risk of injury in the event of a crash.
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is...
View full details →Recall 21V295000 — SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
| 40,993 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The...
Consequence: A broken lock nut may misalign the rear axle, causing a loss of control and increasing the risk of a crash.
Remedy: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
View full details →Recall 20V737000 — EXTERIOR LIGHTING:TAIL LIGHTS
| 5,426 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
View full details →Recall 20V737000 — ELECTRICAL SYSTEM
| 5,426 vehicles affected
Defect: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi RS5 Sportback, 2020-2021 Audi A5 Sportback, and S5 Sportback vehicles. The wiring harness for the rear lights could be missing the anti-abrasion protection in the area of the spare wheel well.
Consequence: Without the scuff protection, the wires may become damaged during a rear crash, disabling the doors from being opened from the outside, causing a loss of hazard lights, and increasing the risk of injury.
Remedy: Audi will notify owners, and dealers will apply scuff protection, free of charge. The recall began January 21, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 97EU.
View full details →Owner Complaints for the 2020 AUDI A5
102 complaints have been filed with NHTSA for the 2020 AUDI A5. Below is a breakdown by vehicle component.
| Component | Complaints | Crashes | Fires | Injuries | Deaths |
|---|---|---|---|---|---|
| Electrical System | 41 | 0 | 0 | 0 | 0 |
| Unknown Or Other | 25 | 0 | 0 | 0 | 0 |
| Back Over Prevention Warnings | 14 | 0 | 0 | 0 | 0 |
| Back Over Prevention Rearview System Braking | 9 | 0 | 0 | 0 | 0 |
| Lane Departure Blind Spot Detection | 2 | 0 | 0 | 0 | 0 |
| Seat Belts | 2 | 1 | 0 | 0 | 1 |
| Air Bags | 1 | 1 | 0 | 0 | 1 |
| Equipmentelectricalinfotainmentbluetoothwifi | 1 | 0 | 0 | 0 | 0 |
| Exterior Lighting | 1 | 0 | 0 | 0 | 0 |
| Forward Collision Avoidance Warnings | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Assist | 1 | 0 | 0 | 0 | 0 |
| Lane Departure Warning | 1 | 0 | 0 | 0 | 0 |
| Visibilitypower Window Devices And Controls | 1 | 0 | 0 | 0 | 0 |
| Visibilitywiper | 1 | 0 | 0 | 0 | 0 |
| Wheels | 1 | 1 | 0 | 0 | 1 |
Most Recent Complaints
Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.
The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as exiting freeways at high speeds. When this occurs it is terribly distracting and could cause an accident. The problem has been re-produced by my dealer. They said it needed a software upgrade and performed that. It worked better for a couple days but is now back to rebooting spontaneously. There were no warning lamps or messages indicating the fault will be occurring. It just reboots and the MMI goes totally blank for about 20 seconds while the system reboots. There seems to be no rhyme or reason to when it will reboot. I can drive for 20 minutes and it may happen 4 times and then another time drive for an hour and never have it happen. Lately, it has gotten so bad I drive my son's car if it is available due to the safety concerns.
The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as exiting freeways at high speeds. When this occurs it is terribly distracting and could cause an accident. The problem has been re-produced by my dealer. They said it needed a software upgrade and performed that. It worked better for a couple days but is now back to rebooting spontaneously. There were no warning lamps or messages indicating the fault will be occurring. It just reboots and the MMI goes totally blank for about 20 seconds while the system reboots. There seems to be no rhyme or reason to when it will reboot. I can drive for 20 minutes and it may happen 4 times and then another time drive for an hour and never have it happen. Lately, it has gotten so bad I drive my son's car if it is available due to the safety concerns.
The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my backup camera, the MMI has rebooted which causes the camera to go blank. This poses a risk to back up into an object or a person during this time. Also during this time, the Rear Cross Traffic Warning system is disabled until the system reboots. Also, while using navigation, the MMI has rebooted on me several times. It has occurred during critical times such as exiting freeways at high speeds. When this occurs it is terribly distracting and could cause an accident. The problem has been re-produced by my dealer. They said it needed a software upgrade and performed that. It worked better for a couple days but is now back to rebooting spontaneously. There were no warning lamps or messages indicating the fault will be occurring. It just reboots and the MMI goes totally blank for about 20 seconds while the system reboots. There seems to be no rhyme or reason to when it will reboot. I can drive for 20 minutes and it may happen 4 times and then another time drive for an hour and never have it happen. Lately, it has gotten so bad I drive my son's car if it is available due to the safety concerns.
The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots the screen goes black and all associated MMI functions become inoperable for seconds to minutes. It then restarts and often makes me log back in before I am able to use it again. It happens multiple times, sometimes over a dozen in a short drive and often happens just several minutes apart. It has rebooted while I am pulling into my garage, parking, or backing up and actively using the cameras which poses a serious safety issue. It also occurs often when using bluetooth which can be a distraction, pulling my eyes off the road to grab my phone. This seems to be a widespread problem with Audi MMI which has not been addressed and is a safety concern for all models affected. The dealerships know it is happening due to the amount of complaints, but will not update software and want me to pay a diagnostic fee + upgrade + labor.
Safety Rating for the 2020 AUDI A5
NHTSA has not yet tested the 2020 AUDI A5 in its New Car Assessment Program.
Technical Service Bulletins for the 2020 AUDI A5
Volkswagen Group of America, Inc. has issued 44 technical service bulletins (TSBs) for the 2020 AUDI A5. TSBs are notices sent by manufacturers to their dealers describing a known issue and the recommended repair procedure.
AVIN4APIN20240805 — UNKNOWN OR OTHER
Summary of all Audi Vin4Pin topics in June Quatro Ultra vibrations MIB3 - Stuck on loading user information when booting up Airbag light on, DTCs B101704, B103604 Q5 Airbag light Roof panel buttons inop Airbag light B12251B front windows is noisy and/or binding Front door wind noise
A942473201274917 — UNKNOWN OR OTHER
This bulletin provides information when the exterior lights have moisture accumulation.
A9124602067021_5 — AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
This bulletin provides information for when there is a malfunction with the garage door opener, Sirius XM, Online radio, or other malfunctions; DTC B129B11, B129C22, B123C13, U044700, or B200000.
A6923922063398_3 — SEAT BELTS
This bulletin provides information for when the seatbelt is hard to latch in the belt buckle.
A4323742059665_5 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
This bulletin provides an SVM update for when the warning light for the suspension appears in the instrument cluster, and the SVM registers an unknown event when carrying out "Check control unit configuration" and cannot be automatically parameterized.
A9123782060197_2 — ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
This bulletin provides information for when the message "Emergency call function: malfunction! Function restricted. Please contact service" is displayed in the instrument cluster; one of the following DTCs may be stored in the telematics control module: B18BD11, or B18BD13.
A9023042069416_1 — ELECTRICAL SYSTEM
This bulletin provides information for when the 12V socket and/or the cigarette lighter are not working.
A5_worksheet — EQUIPMENT
A5 PDC mount loose at rear bumper worksheet
A9422582061751_2 — EXTERIOR LIGHTING
This bulletin provides a software update for when a laser headlamp error is displayed after replacing one of the light control modules.
A9122992055945_9 — COMMUNICATION:MANUFACTURER TELEMATICS
SOS Emergency call function deactivated message in the cluster, DTC U153E00 is stored in the telematics module
Showing 10 of 44 technical service bulletins.
NHTSA Investigations for the 2020 AUDI A5
There are no NHTSA defect investigations on record for this vehicle.
Other Model Years of the AUDI A5
- 2015 AUDI A5 — 11 complaints
- 2016 AUDI A5 — 9 complaints
- 2017 AUDI A5 — 0 complaints
- 2018 AUDI A5 — 46 complaints
- 2019 AUDI A5 — 18 complaints
- 2020 AUDI A5 (current)
- 2021 AUDI A5 — 8 complaints
- 2022 AUDI A5 — 6 complaints
- 2023 AUDI A5 — 11 complaints
- 2024 AUDI A5 — 9 complaints
- 2025 AUDI A5 — 3 complaints