NHTSA Complaint #11678080 — 2020 AUDI A5

The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, radio, etc reboots randomly without warning. There is no predictability and I have not been able to identify a trigger. There is no warning indicator on the dash or MMI before it happens. When it reboots the screen goes black and all associated MMI functions become inoperable for seconds to minutes. It then restarts and often makes me log back in before I am able to use it again. It happens multiple times, sometimes over a dozen in a short drive and often happens just several minutes apart. It has rebooted while I am pulling into my garage, parking, or backing up and actively using the cameras which poses a serious safety issue. It also occurs often when using bluetooth which can be a distraction, pulling my eyes off the road to grab my phone. This seems to be a widespread problem with Audi MMI which has not been addressed and is a safety concern for all models affected. The dealerships know it is happening due to the amount of complaints, but will not update software and want me to pay a diagnostic fee + upgrade + labor.