NHTSA Complaint #11694280 — 2020 AUDI A5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11694280
Vehicle	2020 AUDI A5
Component	ELECTRICAL SYSTEM
Date of Incident	May 9, 2025
Date Filed	October 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Audi USA sent me a recall letter/service action for Infotainment System Software. The system reboots and shuts down unexpectedly while driving. Took the car to a local Audi dealership and they informed me that they cannot repair the recall because they now want to change my SOS module in order for both to work. They are asking me to pay them $1,500 for that. Meanwhile they informed me that my SOS system is not working either because of that, and I cannot use.

Related Complaints for the 2020 AUDI A5

Other ELECTRICAL SYSTEM Complaints

#11678628 — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

#11678080 — August 3, 2025 — The MMI which controls back up and 360 cameras, parking sensors, collision avoidance system, navigation, bluetooth, r...

#11677655 — July 31, 2025 — Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the mul...

#11676677 — July 28, 2025 — The vehicle's Multi-Media Interface (MMI) system is reportedly shutting down randomly while the vehicle is in operati...

#11676498 — July 27, 2025 — Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addi...

Recent Complaints for the 2020 AUDI A5

#11678628 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

#11678628 — BACK OVER PREVENTION: WARNINGS — August 5, 2025 — The Multi-Media Interface (MMI) randomly reboots and poses a safety hazard. Several times while reversing using my b...

#11677655 — LANE DEPARTURE: BLIND SPOT DETECTION — July 31, 2025 — Hello, I am writing today to inform you about the safety concerns I have over My Audis MMI issues. The MMI is the mul...

#11676498 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — July 27, 2025 — Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addi...

#11676498 — BACK OVER PREVENTION: WARNINGS — July 27, 2025 — Beginning in mid July 2025, the MMI system (screen in the center of the dashboard) reboots every 1-2 minutes. In addi...