NHTSA Complaint #766040 — 2002 FORD EXPLORER

MY 2002 FORD EXPLORER WAS PARKED IN AN PARKING LOT. RETURNING TO MY VEHICLE I ATTEMPTED TO PLACE MY ITEMS IN THE BACK SECTION OF THE SUV. WHEN THE HATCHBACK GLASS WAS OPENED THE LEFT HYDRAULIC LIFT SHATTERED THE REAR GLASS. THE GLASS FLEW TO THE FRONT SEAT AND 3 CAR LENGHTS OVER IN THE PARKING LOT. I HAVE TAKEN MY FORD EXPLORER BACK TO THE DEALER FOR REPAIR. THE REAR PANEL WAS REPLACED AFTER A MONTH OF WAITING. BUT WE ARE NOT FULLY SATISFIED WITH THE REPAIR. FORD IS SENDING REPLACEMENT PARTS THAT HAVE A BULDGE IN THE BOTTOM PANELS. SO WE ARE ON OUR SECOND DOOR AND STILL WAITING FOR A NEW PART. IT IS FUNNY HOW YOU CAN BUY A VEHICLE THAT LOOKS PERFECT BUT WHEN YOU GET REPLACEMENT PARTS YOU GET LESS THAN PERFECT. MAKES ME WONDER IF THEY ARE REALLY FORD PARTS. THE PROBLEM WE ARE HAVING NOW IS NOT A SAFETY HAZARD, BUT IT IS A VALUE PROBLEM IF WE SELL OR TRADE IN THIS SUV. WE ARE VERY DISAPPOINTED THAT AFTER BUYING THE VEHICLE WE WHERE NEVER TOLD OF THE RECALL. THIS PROBLEM WAS RECALLED IN APRIL OF 2001.*AK PE04045.PCO