NHTSA Complaint #746498 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS

Complaint Details

ODI Number	746498
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	May 23, 2001
Date Filed	June 18, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

ON JUNE 4, 2001, I TOOK MY VEHICLE TO WORLD FORD KENDALL SERVICE (FLORIDA REGISTRATION #MV-06413) FOR REPAIR (INVOICE #W71526) OF THE LEFT REAR LIFTGATE CYLINDER WHICH WAS DETACHED FROM ITS BRACKET, THE MECHANIC (JOSE FUENTES) TRIED THREE TIMES TO REPAIR IT ACCORDING TO FORD MOTOR COMPANY'S TECHNICAL SERVICE ADVISORY #01T02 AND WAS UNABLE TO REPAIR IT, THE SERVICE REPRESENTATIVE (JOSE TEJEDO) EVEN WENT TO ONE OF THEIR STOCK VEHICLES, A NEW 2002 FORD EXPLORER TO CHANGE THE LIFT GATE CYLINDER WITH MINE AND IT DETACHED AFTER TWO CLOSINGS, THE SERVICE REPRESENTATIVE ALSO STATED THAT THE FLIP-UP GLASS WAS BENDING IN THE MIDDLE DURING CLOSING AND CREATING A POTENTIAL FOR THE GLASS TO SHATTER, HE ALSO STATED THAT FORD NEEDS TO COME UP WITH A BETTER WAY TO FIX IT AND THAT FORD NEEDS TO RECALL IT. PE04045_PCO RE-EVAL TO DET TO BE VALID SINCE PE OPENING_PCO *SC

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