NHTSA Complaint #11714424 — 2018 DODGE JOURNEY

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11714424
Vehicle	2018 DODGE JOURNEY
Component	SEATS
Date of Incident	January 28, 2026
Date Filed	January 30, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The drivers side active headrest deployed while the vehicle was unoccupied. It is not electronically controlled, so no warning lamps were illuminated. This appears to be a known issue with FCA but they offer no assistance with correcting the known safety defect.

Related Complaints for the 2018 DODGE JOURNEY

Other SEATS Complaints

#11700947 — November 22, 2025 — I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but whe...

#11676161 — July 25, 2025 — WHILE DRIVING, WITHOUT ANY WARNING,THE FRONT PASSENGER SEAT HEADREST EXPLODED, HIT MY WIFE IN THE BACK OF THE HEAD AN...

#11675486 — July 22, 2025 — The passengers side head rest came apart. It came apart so fast it was like it exploded. It was almost like it had an...

#11668726 — June 23, 2025 — My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable...

#11662142 — May 20, 2025 — I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning...

Recent Complaints for the 2018 DODGE JOURNEY

#11718827 — BACK OVER PREVENTION — February 18, 2026 — The contact owns a 2018 Dodge Journey. The contact stated that while attempting to reverse, the rearview camera becam...

#11718922 — FUEL/PROPULSION SYSTEM — February 18, 2026 — CarMax sold me a vehicle with a Cracked & Leaking Exhaust Manifold & Catylic Converter & its causing Exhaust Fumes to...

#11718291 — ELECTRICAL SYSTEM — February 16, 2026 — The backup camera displays upside down. Talking to other Dodge owners this seems to be a common problem. I Seema to ...

#11718197 — UNKNOWN OR OTHER — February 16, 2026 — Backup camera displays upside down and blurry. There is a current recall for this issue, but it doesn't include the 2...

#11718291 — UNKNOWN OR OTHER — February 16, 2026 — The backup camera displays upside down. Talking to other Dodge owners this seems to be a common problem. I Seema to ...