NHTSA Complaint #11675486 — 2018 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11675486
Vehicle	2018 DODGE JOURNEY
Component	SEATS
Date of Incident	July 22, 2025
Date Filed	July 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

The passengers side head rest came apart. It came apart so fast it was like it exploded. It was almost like it had an air bag on the inside of it. I just started the unit in our drive way, went to back out, and it came apart. I tried to reset the head rest but the plastic locking tabs on the inside no longer work. This needs to be a recall!

Related Complaints for the 2018 DODGE JOURNEY

Other SEATS Complaints

#11714424 — January 30, 2026 — The drivers side active headrest deployed while the vehicle was unoccupied. It is not electronically controlled, so n...

#11700947 — November 22, 2025 — I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but whe...

#11676161 — July 25, 2025 — WHILE DRIVING, WITHOUT ANY WARNING,THE FRONT PASSENGER SEAT HEADREST EXPLODED, HIT MY WIFE IN THE BACK OF THE HEAD AN...

#11668726 — June 23, 2025 — My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable...

#11662142 — May 20, 2025 — I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning...

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