NHTSA Complaint #11700947 — 2018 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11700947
Vehicle	2018 DODGE JOURNEY
Component	SEATS
Date of Incident	November 20, 2025
Date Filed	November 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but when I got home to looked I notice the passenger head rest popped out! I am happy that no one was sitting next to me. That could have been so scary. I have uploaded a picture of it not extended out. I was driving 70 mph going home on the interstate. No accident nothing. Just came out of no where. This was scary.

Related Complaints for the 2018 DODGE JOURNEY

Other SEATS Complaints

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#11676161 — July 25, 2025 — WHILE DRIVING, WITHOUT ANY WARNING,THE FRONT PASSENGER SEAT HEADREST EXPLODED, HIT MY WIFE IN THE BACK OF THE HEAD AN...

#11675486 — July 22, 2025 — The passengers side head rest came apart. It came apart so fast it was like it exploded. It was almost like it had an...

#11668726 — June 23, 2025 — My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable...

#11662142 — May 20, 2025 — I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning...

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