NHTSA Complaint #11662142 — 2018 DODGE JOURNEY

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11662142
Vehicle	2018 DODGE JOURNEY
Component	SEATS
Date of Incident	May 19, 2025
Date Filed	May 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.

Related Complaints for the 2018 DODGE JOURNEY

Other SEATS Complaints

#11714424 — January 30, 2026 — The drivers side active headrest deployed while the vehicle was unoccupied. It is not electronically controlled, so n...

#11700947 — November 22, 2025 — I was driving home in the dark and I heard a loud bang pop! It scared me at first I didn't see anything wrong but whe...

#11676161 — July 25, 2025 — WHILE DRIVING, WITHOUT ANY WARNING,THE FRONT PASSENGER SEAT HEADREST EXPLODED, HIT MY WIFE IN THE BACK OF THE HEAD AN...

#11675486 — July 22, 2025 — The passengers side head rest came apart. It came apart so fast it was like it exploded. It was almost like it had an...

#11668726 — June 23, 2025 — My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable...

Recent Complaints for the 2018 DODGE JOURNEY

#11718827 — BACK OVER PREVENTION — February 18, 2026 — The contact owns a 2018 Dodge Journey. The contact stated that while attempting to reverse, the rearview camera becam...

#11718922 — FUEL/PROPULSION SYSTEM — February 18, 2026 — CarMax sold me a vehicle with a Cracked & Leaking Exhaust Manifold & Catylic Converter & its causing Exhaust Fumes to...

#11718291 — ELECTRICAL SYSTEM — February 16, 2026 — The backup camera displays upside down. Talking to other Dodge owners this seems to be a common problem. I Seema to ...

#11718197 — UNKNOWN OR OTHER — February 16, 2026 — Backup camera displays upside down and blurry. There is a current recall for this issue, but it doesn't include the 2...

#11718291 — UNKNOWN OR OTHER — February 16, 2026 — The backup camera displays upside down. Talking to other Dodge owners this seems to be a common problem. I Seema to ...