NHTSA Complaint #11709184 — 2020 GMC TERRAIN
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11709184 |
| Vehicle | 2020 GMC TERRAIN |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KS |
Consumer Description
While driving down the interstate a notice popped up on my dash about the brake assist. When I attempted to slow down the vehicle to safely pull over the brake pedal was very hard to push. I was able to slow the vehicle to a complete stop but needing to use both feed and press hard with all my weight. Once the vehicle was parked and shut off I turned it back on to have the check engine light pop up on the dash. I contacted Onstar and was towed to a dealership. The brake vacuum pump had broken off at the cam shaft and required extensive repairs. It is my understanding that this is a common occurance and there were previous recalls on the other style Terrains due to the same issue. yet they used the same part on the newer body style being fully aware of the design flaw.
Related Complaints for the 2020 GMC TERRAIN
Other SERVICE BRAKES Complaints
#11705372
Since August 2024, my brake booster has gone a total of five times each time with the notification on the dash servic...
#11702750
While driving my brakes failed. I was unable to stop my car, my brake pedal became very stiff and I could not stop my...
#11702097
While driving on a main road at around 45mph the vacuum pump that supplies brake fluid to the brakes failed. The car ...
#11699191
Vacuum pump went out. It was a recall, previously on older models, but this model needs to
#11698340
I filed a complaint with NHTSA on November 3, 2025, about my brake system. Here is another one adding more informati...
Recent Complaints for the 2020 GMC TERRAIN
#11716636
ELECTRICAL SYSTEM
The contact owns a 2020 GMC Terrain. The contact stated that while driving in cold weather at various speeds; moistur...
#11714544
UNKNOWN OR OTHER
I own a 2020 GMC Terrain with approximately 110,000 miles. While driving in winter, the vehicle suddenly lost cabin h...
#11713540
ENGINE
I noticed a sticker in driver door stating recall however no evidence. The vehicle will not pull hills, back up on a ...
#11713540
FUEL/PROPULSION SYSTEM
I noticed a sticker in driver door stating recall however no evidence. The vehicle will not pull hills, back up on a ...
#11713540
STRUCTURE:BODY
I noticed a sticker in driver door stating recall however no evidence. The vehicle will not pull hills, back up on a ...